Basic Info

Hussein Elsaid

5 years

Mansoura City, Egypt

Bachelor's Degree

Experienced

Work Experience

Business Development & Quality Control Manager at MTC Training & Consultancy Qatar

Experience Details

Business Development & Quality Control Manager

Education/Teaching, Sales/Retail, Training/Instructor

Experienced (Non-Manager)

• Develop and maintain relationship between old and new customers.
• Collecting new and old data and start a new communication channel.
• Presenting our services and explain how we are able to change the organization.
• Closing the agreements and following up with the training process from the beginning to the end.
• Execute, develop, and change the organizations’ training plan.
• Advise all candidates to how to follow the right way for learning and developing themselves.
• Advise corporate how to how to achieve the training and development goals and also to how to find the training need.
• Follow up with the training process and make sure there no obstacle.
• Control the training quality by checking up the evaluation day by day.
• Finish the training process and follow up with the new needs


Company Details

MTC Training & Consultancy Qatar

Doha Qatar, Qatar

11-50 employees

Education, Management Consulting, Information Technology Services

www.mtc-qa.com

Jun 2015 to Jul 2016 (1 year 1 month)
Business Development Manager at International Center for Leadership Development

Experience Details

Business Development Manager

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

o Collect corporate data every day by internet.
o Arrange meeting with interested customers.
o Show customers all information about our training products.
o Follow up with current customers for any updates about their training need and their new training plan.
o Daily report for all updates for my customers and refer it to my supervisor.
o Closing the deal and handle issues regarding closed deals.
o Make sure the deal is running with the high level of professional way.
o Check with our customer if there is any complain or notes during and after the training and handle it immediately.


Company Details

International Center for Leadership Development

Doha, Qatar

11-50 employees

Education

http://www.icldqa.com/

Mar 2014 to Sep 2015 (1 year 6 months)
Business Instructor at Ministry of Communications and Information Technology (MCIT), Egypt

Experience Details

Business Instructor

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Delivered the below subjects:
o Customer Care.
o Business Communications.
o Effective Time Management.
o Problem Solving Skills.
o Effective Business Writing Skills.
o Introduction to Effective Presentation Skills.
o Leading in Tough Times.
o Problem Solving Skills.
o Microsoft Office (Windows-Word-Excel-Access-Powerpoint-Outlook)


Company Details

Ministry of Communications and Information Technology (MCIT), Egypt (multinational)

Mansoura, Egypt

51- 100 employees

Education, Information Technology Services

http://www.mcit.gov.eg/

Feb 2014 to Jan 2014 (1 month)
Senior Operation and Training Department at New Horizons Computer Learning Centers

Experience Details

Senior Operation and Training Department

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

o Handling Customer Problems.
o Prepare monthly report to accounts about the international exams.
o Prepare daily report about the new & old attendees.
o Execution report monthly.
o Enroll new student’s registrations on the system.
o Administrating all international exams.


Company Details

New Horizons Computer Learning Centers (multinational)

Doha, Qatar

101-500 employees

Education, Information Technology Services

http://www.newhorizons.com/localweb/default.aspx?groupid=318

Sep 2010 to Dec 2012 (2 years 3 months)
Training and Operation Administrative Assistant at New Horizons Computer Learning Centers

Experience Details

Training and Operation Administrative Assistant

Education/Teaching, Training/Instructor

Entry Level

o Handling any problems related to Customers & Instructors.
o Reply phone calls for any customer inquiries.
o Daily reports.
o Organize the training Schedule weekly.
o Prepare salary reports for the (Full time & Part time) instructors.
o Prepare new classes & events.
o Qualify the new candidates to be trainers.
o Prepare the welcome class presentation every new course.
o Attend the presentations for each new instructor.


Company Details

New Horizons Computer Learning Centers (multinational)

Mansoura, Egypt

51- 100 employees

Education, Information Technology Services

http://www.newhorizons.com/

Feb 2010 to Jan 2010 (1 month)

Achievements


Achieved 500.000 QR in 6 months as i passed my target with 30% in advance.


It was my first time being a trainer and i have got 98% in my evaluation.


i had a thank you letter from our General Manager MR Mohammed Atieh for my achievement in ''Hamad Medical Hospital'' training project.
i have got 2 promotions within 2 years as test Admin for Prometric - ICDL - CBP - Pearson VUE systems and then as a Senior Training Administrator.



Education

BA in Accounting and Business/Management

Education Details

BA

Accounting and Business/Management

Mansoura University, Egypt

Not specified

Accounting-Economy-HR-Marketing-Business Administrations-Commerce-Math-Computer Science

N/A

Mansoura University
2006 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Masnoura Millitary High School

Egypt

2005

A / Excellent / 85 -100%

N/A

Masnoura Millitary High School
2005

Certifications

Certificate details

Certified Business Professional in Customer Service

May 2011

N/A

N/A

AQTRAGD50758594114

CBP

N/A

ICDL
Jul 2012

Certificate details

ICDL

Jul 2012

N/A

N/A

GCC 120 392367

UNESCO

N/A

Training and Courses

Training/Course Details

Business Communications

Oct 2009

New Horizons

N/A

Training/Course Details

Selling Skills

Mar 2010

New Horizons

N/A

Training/Course Details

Accounting with excel

Oct 2009

Mansoura University

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

Accounting And Business/ManagementAccounting With ExcelAdministrationArabicBusiness CommunicationsBusiness DevelopmentBusiness Development & Quality Control ManagerBusiness Development ManagerBusiness InstructorBusiness-orientedCRMCarsCertified Business Professional In Customer ServiceCommunicatorCustomer ServiceCustomer-orientedEducationEnglishFitnessHandles StressHard WorkerICDLInformation Technology ServicesManagement ConsultingMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordMinistry Of Communications And Information Technology (MCIT), EgyptNew Horizons Computer Learning CentersReadingRetailSalesSelling SkillsSenior Operation And Training DepartmentTeam WorkTrainerTraining And Operation Administrative AssistantWork :)

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

3-5 years

CRM

CRM

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Administration

Administration

: Advanced

: High

:

3-5 years

Business Development Manager

Business Development Manager

: Intermediate

: High

:

3-5 years

Trainer

Trainer

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Business-oriented, Communicator, Hard worker, Customer-oriented, Handles Stress

Online Presence

https://www.linkedin.com/profile/view?id=217901308&trk=nav_responsive_tab_profilehttps://www.facebook.com/hessein.mohamed.39https://twitter.com/HusseinElsaid3

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