HM

Hussein Mohamed

International customer service advisor

Mansheya, Alexandria, Egypt

Work Experience

  • International customer service advisorFull Time

    Vodafone UK

    Dec 2018 - Apr 2019 -4 months

    Egypt , Alexandria

    • Job Details:- handling fault tickets of customer’s who are having delays in internet activation within the UK - contacting customers to inform them about the delay. - receive calls from other agents who are inquiring about broadband issues and provide them with explanation. - Support business needs whenever needed in other broadband departments and keep up with any changes.
  • summer traineeInternship

    pharco

    Egypt , Alexandria

    • Education

      • BA in chemistry

        Alexandria University (ALEXU)

        Jan 2014 - Jan 2018 - 4 yr

      • High School - Thanaweya Amma

        el-abbasya military school

        Jan 2014 

      Achievements

      created a bonus scheme to reward advisors depending on the difficulty of each case assigned; the scheme will be applied across the entire Vodafone activations queue.

      Skills

      • computer
      • Microsoft Office
      • scientific field

      Languages

      • English

        Fluent
      • German

        Intermediate
      • French

        Beginner

      Training & Certifications

      • occupational health and safety specialist course

        The cultural occupational foundation·2019
      • ISO 45001

        scientific syndicate in alexandria·2018
      Share this Profile