HM
Hussein Mohamed
International customer service advisor
Mansheya, Alexandria, EgyptWork Experience
International customer service advisorFull Time
Vodafone UK
Dec 2018 - Apr 2019 -4 months
Egypt , Alexandria
- Job Details:- handling fault tickets of customer’s who are having delays in internet activation within the UK - contacting customers to inform them about the delay. - receive calls from other agents who are inquiring about broadband issues and provide them with explanation. - Support business needs whenever needed in other broadband departments and keep up with any changes.
Education
BA in chemistry
Alexandria University (ALEXU)Jan 2014 - Jan 2018 - 4 yr
High School - Thanaweya Amma
el-abbasya military schoolJan 2014
Achievements
created a bonus scheme to reward advisors depending on the difficulty of each case assigned; the scheme will be applied across the entire Vodafone activations queue.
Languages
English
FluentGerman
IntermediateFrench
Beginner
Training & Certifications
occupational health and safety specialist course
The cultural occupational foundation·2019ISO 45001
scientific syndicate in alexandria·2018