Basic Info

Hussein And El-Aleem

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Network Support Engineer L2 at Orange Business Services

Experience Details

Network Support Engineer L2

Engineering - Telecom/Technology

Experienced (Non-Manager)

Proactively monitor the OBS managed equipment/servers on customer's premises and deal with alarms as appropriate.
. Provide a professional first technical point of contact for the customer and provide timely updates.
. Provide Tier 1 technical support for all managed services as well as Tier 2 support for Managed WAN/LAN/WLAN.
. Liaise and refer incidents to the appropriate specialized support teams (Security/Voice operations) or external entities (PTT/3rd parties) as appropriate.
. Arrange for on-site support by liaising with field operations team when needed.
. Own the responsibility of created incidents till their resolution either solely or with the assistance of specialized/higher tier teams.
. Document all case troubleshooting and actions are taken via the electronic case management system.
. Achieved 2 local awards for excellent performance and problem-solving abilities.


Company Details

Orange Business Services (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

http://www.orange-business.com/en

Mar 2015 to present (2 years 5 months)
Technical Support Engineer Specialist at Vodafone Egypt

Experience Details

Technical Support Engineer Specialist

Engineering - Telecom/Technology

Experienced (Non-Manager)

-Solving issues related to ADSL, Vodafone USBs, MIFIs 3G Routers and smartphones like iPhone, Android, Blackberry and Windows Mobile Phone.
-Handling any angry customer and make them satisfied with our service.
- Solving Blackberry enterprise service issues.
-Analyzing the trends of calls and problems in order to expedite the maintenance or repair processes.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg/

Jan 2013 to Feb 2015 (2 years 1 month)
Network Engineer at Netway

Experience Details

Network Engineer

IT/Software Development

Entry Level

-Network administration, installation, configuration and troubleshooting any problems in networks.
-Support of LAN and WAN: Routers, switches, servers and other network devices.
-Skilled in System administration of Windows Seven, Windows 2003/2000 and Windows XP(Microsoft Platforms).


Company Details

Netway (multinational)

Cairo, Egypt

51-100 employees

Computer Networking

Netway.com

Jan 2012 to Dec 2012 (11 months)

Education

Bachelor's Degree in Information Systems

Education Details

Bachelor's Degree

Information Systems

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

AHMED BHGAT

Egypt

2005

A / Excellent / 85 -100%

N/A

AHMED BHGAT
2005

Certifications

CCNA
Apr 2011

Certificate details

CCNA

Apr 2011

N/A

N/A

N/A

N/A

Certificate details

CCNP "Certification in progress

Nov 2016

N/A

N/A

N/A

N/A

Certificate details

PMP Certification in progress

Jan 2017

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

IPVPN

Mar 2016

Orange Business Services

N/A

Training/Course Details

ITIL foundation

Jun 2015

Orange Business Services

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicCCNACCNP "Certification In ProgressCommunicate With PepoleCommunicatorComputer NetworkingCreativityCreativity And InnovationCustomer SupportEnglishHandles StressIPVPNITITIL FoundationInformation SystemsMovesMusicNetwayNetwork AdministrationNetwork EngineerNetwork Support Engineer L2NetworkingNew TechnologiesOrange Business ServicesPMP Certification In ProgressProblem ManagementProblem SolverProblem SolvingReadingSoftware DevelopmentSystem AdministrationTeam PlayerTechnical Support Engineer SpecialistTelecommunicationsThinking Out Of The BoxVodafone Egypt

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Network Administration

Network Administration

: Expert

: Extreme - I love it!

:

3-5 years

Problem Solving

Problem Solving

: Expert

: Extreme - I love it!

:

3-5 years

Creativity

Creativity

: Expert

: Extreme - I love it!

:

3-5 years

System Administration

System Administration

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Networking

Networking

: Expert

: Extreme - I love it!

:

3-5 years

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

3-5 years

Problem Management

Problem Management

: Expert

: Extreme - I love it!

:

3-5 years

Creativity and Innovation

Creativity and Innovation

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Communicator, Problem Solver, Handles Stress, Team Player

Online Presence

https://www.linkedin.com/in/hussein-abd-el-aleem-2871a03b/

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