Basic Info

Housam El-Din Helal

4 years

Gharbia, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Marketing Coordinator at European Guarding and Security Services Co.

Experience Details

Senior Marketing Coordinator

Marketing/PR/Advertising

Experienced (Non-Manager)

Senior Marketing Coordinator at European Guarding and Security Services Co. (EGSS) which is one of the biggest security services provider in State of Qatar and my duty is:

Implements marketing and advertising campaigns, preparing marketing and advertising strategies, plans, and objectives.
Keeps promotional materials ready by assisting with the production of artwork, sourcing images, print buying and checking copy.
Produce clear and concise written correspondence in the form of letters and emails.
Plans meetings and trade shows by identifying, assembling, and coordinating requirements, establishing contacts, developing schedules and assignments, coordinating mailing lists.
Developing and managing company's website.
Oversaw the creation of company's guide line.
Oversaw the creation of company's profile.


Company Details

European Guarding and Security Services Co.

Doha, Qatar

More than 1000 employees

Security and Surveillance

www.egssco.com

Jun 2014 to present (2 years 6 months)
Customer Service Coordinator at Ragab Sons for Trade

Experience Details

Customer Service Coordinator

Customer Service/Support

Experienced (Non-Manager)

Customer Service Coordinator at Ragab Sons for Trade (El-Mahalla El-Kubra Store's Opening Project) which is a hyper markets company have many stores all over Egypt and my duty is:

Solve customer problems and clarify any misunderstanding.
Handle customer inquiries and answer their questions.
Make sure of quality of service provided to customer.
Survey customer feedback and analysis the results.
Log customer history via CRM.
Supervise and train all sales staff members.


Company Details

Ragab Sons for Trade

Mansoura, Egypt

More than 1000 employees

Retail

http://www.awladragab.com/

Oct 2013 to May 2014 (7 months)
Customer Service Representative at Xceed Contact Center

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

Customer service representative at Xceed Contact Center (TE-Data Project) which is internet service provider and my duty is:

Achieving customer satisfaction.
Log customer history via CRM.
Solving customer problems using the latest technologies.
Answering customer inquiries through company's knowledge base.
Make sure of quality of service and academic solution for customer issues.


Company Details

Xceed Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Outsourcing/Offshoring

www.xceedcc.com

Dec 2011 to Sep 2013 (1 year 9 months)

Achievements


Appreciation certificate for outstanding performance during third quarter of the year 2014.


Appreciation certificate for being customer idol for the month April 2014.


Recognition certificate for outstanding performance during the third quarter of the year 2012.


Education

BA in Psychology

Education Details

BA

Psychology

Tanta University, Egypt

C / Good / 65 - 75%

Bachelor Of Arts, Department Of Psychology.

Graduation Project: Diagnosing the case of Paranoid Schizophrenia.

Tanta University
2005 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al-Mahalla Al-Thanawya

Egypt

2005

B / Very Good / 75 - 85%

N/A

Al-Mahalla Al-Thanawya
2005

Training and Courses

Training/Course Details

Basic Skills Development Program for IT

Oct 2009

Arab Academy for Science, Technology & Maritime Transport

Basic information technology skills development program (360 hours), which was held under the supervision of Ministry of Communications and Arab Academy for Science, Technology & Maritime Transport including: Information Technology. Typing Tutor. Microsoft Windows. Microsoft Word. Microsoft Excel. Microsoft Access. Microsoft Power Point. Internet Skills. Computer English.

Training/Course Details

Soft Skills Course

Feb 2012

Xceed Contact Center

Soft skills course at Xceed Contact Center during training phase which includes: Communication Skills. Negotiation Skills. Time Management. Motivation Skills. Thinking Skills. Handling Ways. Body Language.

Training/Course Details

Developing The Skills of CS Officials

Apr 2014

Professional Training Expertise Center

Customer service skills development program at P.Tech institute, which held under the supervision of Ragab Sons for Trade.

Training/Course Details

PMP® Exam Preparation Course

Jun 2016

Bbusinesss

40 contact hours of Project Management education to prepare for the Project Management Institute's (PMI)® Project Management Professional (PMP)® certification exam based on the Guide to the Project Management Body of Knowledge (PMBOK® Guide) - Fifth Edition.

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdobe IllustratorArabicBasic Skills Development Program For ITBusiness DevelopmentBusiness-orientedCorel DrawCustomer Relationship ManagementCustomer ServiceCustomer Service CoordinatorCustomer Service RepresentativeCustomer-orientedDetails-orientedDeveloping The Skills Of CS OfficialsDrivingEnglishFlexibleGraphic DesignHard WorkerInternetMarketingMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft WordOffshoringOutsourcingPMP Exam Preparation CoursePlay StationPsychologyRetailSecurity And SurveillanceSenior Marketing CoordinatorSoft Skills CourseSupportTelecommunicationsTraveling Around The WorldWatching MoviesXceed Contact Center

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Relationship Management

Customer Relationship Management

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

3-5 years

Adobe Illustrator

Adobe Illustrator

: Intermediate

: Extreme - I love it!

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: Extreme - I love it!

:

1-3 years

Corel Draw

Corel Draw

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Marketing

Marketing

: Expert

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Business Development

Business Development

: Intermediate

: Medium

:

Less than 1 year

Graphic Design

Graphic Design

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Business-oriented, Hard worker, Customer-oriented, Flexible / Adaptive, Details-oriented

Online Presence

https://www.facebook.com/Smsm.HelAloOhttp://housamhelal.wix.com/housamhelal

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