Basic Info

Hossam khafagy

14 years

Cairo, Egypt

Bachelor's Degree

Senior Management

Work Experience

IT system admnistrator at Abbott pharmaceutical egypt

Experience Details

IT system admnistrator

IT/Software Development

Senior Management (e.g. VP, CEO)

Operational support of midrange PC and LAN computer equipment.
Reliability and IT maintainance responsibilities for LAn,PC equipment and data center
Recomendation for the purchase and storage of computer supplies.
Comply with machine usage and control procedures as follow:
.General machine operation as per established standards.
Ensure that the file backup copies and procedures followed as per established standards.
Ensure compliance with tape and disk library control standards.
Retain families with emergency procedures and data security procedures and in the event of midrange LAN or PC equipment or program failure, take appropriate action per established standards.
Implement single or affiliate wide:
.training for both midrange and distributed computer users.
. Project assistance for PC based system.
.PC troubleshooting.
.soft ware upgrade for PC based system.
Maintain appropriate level of technical knowledge in order to perform internal data center help desk support and distributed support duties.

Provide help desk service for midrange LAN and distributed computing users include:
.forms design and implantation for both PC and midrange systems.
Project assistance for PC based system
PC troubleshooting
effective usage of affiliate 's standard soft ware package.

Lead the encryption project for all computers related to all divisions
Plan for new solutions and projects till the implementation phase.
Looking for new solutions or utilizing existing solutions to reduce the cost or increase the productivity.
Running day to day network administration duties.
Responsible on all help desk operation entire the company.
Doing all network and systems troubleshooting and come up with solution.
Recommend solutions for commonly reocurring network issues through the investigation and analysis of fault statistics ,reports and trouble tickets.
Reporting the network performance and following the escalated issues to group IT in chicago and other service desk related to each problem
Follow up with the mobility supplier to ensure that we get best offers and solutions covered our company need
Working with the team to success in all our yearly goals which related to financial ,service managment, global desktop operation support, service contract managment,I T infrastructures programs.


Company Details

Abbott pharmaceutical egypt (multinational)

Cairo, Egypt

More than 1000 employees

Pharmaceuticals

www.abbott.com

Apr 2011 to Aug 2016 (5 years 4 months)
System adminstrator at Solvay pharmaceutical egypt

Experience Details

System adminstrator

IT/Software Development

Senior Management (e.g. VP, CEO)

Operation support of PC and LAN computer equipment.
Handhelds network and remote access operation.
All our work over Vodafone mobility communication
All network and VPN related to Egypt branch
Domain and emails operation.
ETMS system operations between servers and all medical representative around Egypt.
ETMS system data modifications and reports required.
Running day to day network administration duties
Responsible on all helpdesk operation entire the company.
Doing all network and system trouble shooting and come up with solutions.



Company Details

Solvay pharmaceutical egypt (multinational)

Cairo, Egypt

101-500 employees

Pharmaceuticals

N/A

Jul 2008 to Apr 2011 (2 years 9 months)
Customer support engineer at Yalla online (ISP)

Experience Details

Customer support engineer

Customer Service/Support

Senior Management (e.g. VP, CEO)

Complete the hardware devices configuration for new customer
Follow with all the technicans the line setup from CO side and the customer side.
Trouble shoot and solve customers problems which related to all our service.
Troubleshoot and solve problems related to our equipments in any CO if needed


Company Details

Yalla online (ISP)

Cairo, Egypt

51-100 employees

Computer Networking

N/A

Dec 2005 to Jun 2008 (2 years 6 months)
Maintainance engineer at Top Technology

Experience Details

Maintainance engineer

Installation/Maintenance/Repair

Entry Level

Assembling the hardware ofnew PCs and installing OS
Trouble shooting HW and SW problems in clients PCs.
Troubleshooting LAN and PCs problems for contracted customers.
Installing and configuring LANs for our client
Testing all new HW delivered to our store and isdues astatus report.


Company Details

Top Technology

Cairo, Egypt

1-10 employees

Computer Hardware, Computer Software, Computer Networking

N/A

Sep 1997 to Sep 2005 (8 years)
Maintainance and support engineer at Computer club

Experience Details

Maintainance and support engineer

Installation/Maintenance/Repair

Entry Level

Collecting computer components.
Full setup and Instlation for all computer equipment


Company Details

Computer club

Cairo, Egypt

1-10 employees

Computer and Network Security , Computer Hardware, Computer Software

N/A

May 1995 to Aug 1997 (2 years 3 months)

Education

Hotel managment in Tourism

Education Details

Hotel managment

Tourism

Higher egyptian institute fir hotel and tourism, Egypt

C / Good / 65 - 75%

N/A

N/A

Higher egyptian institute fir hotel and tourism
1994 - 1997

Certifications

Certificate details

Cisco certified network associate (CCNA)

Apr 2007

N/A

N/A

CSCO11191047

Cisco

N/A

Certificate details

Cisco certified network proffedsional (CCNP)

Sep 2010

N/A

N/A

N/A

New vision center

N/A

Training and Courses

Training/Course Details

Encryption project

Mar 2014

Abbott

N/A

This profile is fresh!
Last update 27 days ago.

Jobseeker photo

Profile Skills and Keywords

Abbott Pharmaceutical EgyptAdaptiveAdobe PremiereArabicBTSCarsCisco Certified Network Associate (CCNA)Cisco Certified Network Proffedsional (CCNP)ComputerComputer And Network SecurityComputer HardwareComputer NetworkingComputer SoftwareCorelCreativeCustomer ServiceCustomer Support EngineerEncryption ProjectEnglishFlexibleHard WorkerISITIT System AdmnistratorInstallationLeaderMS ProxyMaintainance And Support EngineerMaintainance EngineerMaintenanceMicrosoft Windows Operating SystemMicrosoft WordMusicMy JobPharmaceuticalsPlannerReadingRepairSoftware DevelopmentSolvay Pharmaceutical EgyptSupportSystem AdminstratorTourismWindows 7NT Work Station

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Adobe Premiere

Adobe Premiere

: Expert

: Extreme - I love it!

:

More than 7 years

Corel

Corel

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft word

Microsoft word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft windows operating system

Microsoft windows operating system

: Expert

: Extreme - I love it!

:

More than 7 years

Windows 7NT work station

Windows 7NT work station

: Expert

: Extreme - I love it!

:

3-5 years

MS proxy

MS proxy

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

BTS

BTS

: Expert

: Extreme - I love it!

:

3-5 years

IS

IS

: Expert

: Extreme - I love it!

:

3-5 years

It

It

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Leader, Planner, Hard worker, Creative, Flexible / Adaptive

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