Basic Info

Hosam ElDien Mohamed

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Officer at Union National Bank

Experience Details

Customer Service Officer

Banking

Experienced (Non-Manager)

- Sell consumer banking products to existing and new branch customers. Cross sell, products based on customer potential and needs.
- Ensure that all customer interaction begins with the standard service greeting.
- Strive towards meeting and exceeding customer expectation and requirements in each interaction.
- Be vigilant and alert on any possible frauds/risks, and provide feedback to direct supervisor for guidance and assistance.
- Coordinate with departments/units to resolve any customer problems and queries.
- Introduce and promote alternate channels to customers to reduce traffic in branches.
- Provide customers with basic information on all products/services.
- Handle all allocated function with strict adherence to set processes.
- Receive the customer’s requests for issuing the various certificates.
- Maintain and meet the service quality standard that has been set.
- Responsible for customer complaints/inquiries & for Logging every customer complaint, inquiries and forward to the customer care unit.


Company Details

Union National Bank (multinational)

Cairo, Egypt

More than 1000 employees

Banking

http://unb-egypt.com/

Aug 2015 to present (1 year 5 months)
Customer Service And Sales Representative at HSBC Bank (Wealth Management)

Experience Details

Customer Service And Sales Representative

Banking

Entry Level

- Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers, stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.

- Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards.

- Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.

- Ensure high level of quality and accuracy in the daily work.

- Handle customer’s inquiries and provide solutions to their problems.


Company Details

HSBC Bank (Wealth Management) (multinational)

Cairo, Egypt

More than 1000 employees

Banking

N/A

Feb 2015 to Aug 2015 (6 months)
Retail Sales and Service Representative at Etisalat Misr

Experience Details

Retail Sales and Service Representative

Sales/Retail

Entry Level

1- Achieving the individual Sales monthly target.

2- Ensure high level of quality and accuracy in the daily work.

3- Enhance after selling service and provide total customer satisfaction.

4- Handle customer’s inquiries and provide solutions to their problems.

5- Sell Etisalat products and services and ensure proper collection of required documents.

6-Promote handsets and accessories.

7-Ensure compliance to policies and procedures.

8- Handle and keep records of cash and inventory to maintain accurate data that can be used for the 2nd shift and daily reports.

9- Prepare reports including briefing, daily activity, closing sheet and follow up.

10- Positive and effective involvement in implementing the retail plan.

11-Handling all paper work which is reported to the different company departments.


Company Details

Etisalat Misr (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

http://etisalat.com.eg/

Sep 2013 to Feb 2015 (1 year 5 months)
Sales Agent and Cashier at Mamlakah Telecom to trade mobile phones (wholesale and retail)

Experience Details

Sales Agent and Cashier

Sales/Retail

Entry Level

- Sell the company products. Achieve monthly target.
- Follow up current customers on regular basis.
- Receive payment by cash, check, credit cards, vouchers
- Issue receipts, refunds, credits, or change due to customers.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.


Company Details

Mamlakah Telecom to trade mobile phones (wholesale and retail)

taif, Saudi Arabia

1-10 employees

Telecommunications

N/A

Mar 2012 to Apr 2013 (1 year 1 month)

Achievements


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Education

BSc in Commerce

Education Details

BSc

Commerce

Menofia University, Egypt

Not specified

Accounting

N/A

Menofia University
2008 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

AbdelMenaam Ryad Secondary School

Egypt

2008

C / Good / 65 - 75%

N/A

AbdelMenaam Ryad Secondary School
2008

Certifications

Certificate details

English Upper Intermediate Course level 10 (303)

Aug 2011

95% out of 100%

N/A

N/A

American University in Cairo (AUC)

N/A

ICDL
May 2011

Certificate details

ICDL

May 2011

96% out of 100%

N/A

N/A

Shbin Al Kawm, Judges Club Center

N/A

Training and Courses

Training/Course Details

Customer Service

Jun 2013

Mobinil

training to be a call center agent

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveAl-Ameen Accounting SystemArabicBankingBusiness DevelopmentCSSCommerceCommunicatorCustomer ServiceCustomer Service And Sales RepresentativeCustomer Service OfficerCustomer-orientedEnglishEnglish Upper Intermediate Course Level 10 (303)Etisalat MisrFlexibleHSBC Bank (Wealth Management)Hard WorkerICDLMicrosoft OfficeRetailRetail Sales And Service RepresentativeSalesSales Agent And CashierSales And Customer ServiceSiebelSocialTelecommunicationsTravelingUnion National Bank

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Intermediate

: Intermediate

Tools and Technologies

Al-Ameen Accounting System

Al-Ameen Accounting System

: Expert

: Extreme - I love it!

:

1-3 years

CSS

CSS

: Expert

: Extreme - I love it!

:

Less than 1 year

Siebel

Siebel

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft Office

Microsoft Office

: Advanced

: High

:

5-7 years

Fields of Expertise

Sales and Customer Service

Sales and Customer Service

: Advanced

: Extreme - I love it!

:

1-3 years

Accounting

Accounting

: Beginner

: Medium

:

1-3 years

Key Skills

Communicator, Hard worker, Customer-oriented, Flexible / Adaptive, Social

Online Presence

https://www.facebook.com/70samEtch

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