Hossam Selim

Senior Quality Assurance Analyst

• Job Details:Monitored inbound and outbound calls made by employees to provide constructive feedback. Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity. Performed root cause analysis. Administered internal surveys and tabulated results to increase visibility.

Travel Consultant

• Job Details:Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings. Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle. Maintained knowledge of regulatory requirements.