Hossam Meshref

Night Duty Manager / Acting Assistant F.O. Manager

• Job Details:Assist the front office manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing problem solving, staff training, team leading. Act as manager on duty for the hotel in the absence of the front office manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. Scheduling staff shifts and managing other HR-related tasks. Maintaining an orderly appearance throughout the reception area. Monitoring stock and ordering office supplies, including stationery and information leaflets. Preparing monthly management reports on customer feedback, bookings, and cancellations. Managing the departmental budget. Updating files and records. Enforcing all cash-handling, checking, and credit procedures. Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety. Conduct briefing for all staff during night shift. Inform all overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests. Participate in the decision-making process on guest relocation for nights when overcapacity (book-out), execute accordingly and ensure a smooth relocation process. Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work. Conducting training, conducting counselling’s and evaluations, and delivering recognition and also reward. Ensure the accurate completion of the daily night audit in a timely fashion. Perform the full night audit if needed. Oversee preparation of daily summary reports.

Guest Service Agent

• Job Details:Greet guests in a friendly professional manner according to the hotel standards and make them feel welcomed. Attentively deal with all our guest requests. Answer telephone calls in a professional manner and action the requests in a timely manner. Make reservations over the phone and in person. Run daily reports to check daily reservations for accuracy. Identify special requests and coordinate with other departments to ensure implementation. Responsible for cash float during the shift, and ensure the amount is correct by the end of the shift. Handle carefully and attentively guest complaints and concerns. Ensure that the issues are resolved in a timely manner. Promote a safe working environment. Perform additional tasks as assigned by management.

Data Entry

• Job Details:Supervise and ensure the CID data entry has been properly entered to CID system as per county/company policy. Ensure that all relevant guests’ documentation is checked and registered as per the hotel policy and country regulations. Act as a liaison officer in connection to all CID inquiries. Assist the police officers in handling guests’ issues.