Hossam Hassan Abdelmegid

Senior manger at Telecom Egypt (sprint Egypt)

Maadi, Cairo, Egypt

Senior mangerFull Time
Jan 2023 - Present -2 yrs, 7 months
- Job Details:• Led a team of agents in a dynamic indoor retail environment, fostering a positive atmosphere for optimal performance. • Developed and implemented strategic plans to help agents achieve their targets, resulting in a 20% increase in sales. • Streamlined administrative processes and reporting schedules, enhancing operational efficiency and order maintenance.
Sales SpecialistlFull Time
Jan 2019 - Dec 2022 -3 yrs, 11 months
Egypt , Cairo
- Job Details:• Assisted customers in identifying their needs and resolving issues to achieve their goals. • Managed cashier duties and ensured accurate transactions, enhancing customer satisfaction. • Conducted data entry tasks to maintain up-to-date customer records and improve service efficiency. • Contributed to a positive retail environment, leading to a 15% increase in customer retention rates.

Sales specialistFull Time
Jan 2017 - Dec 2018 -1 yr, 11 months
Egypt , Cairo
- Job Details:• Delivered exceptional customer service by addressing inquiries and resolving issues, enhancing customer satisfaction. • Achieved sales targets consistently through effective negotiation and creative problem-solving strategies. • Managed cash transactions accurately while maintaining data entry for sales records, ensuring operational efficiency.
Customer Service ConsultantFull Time
Jan 2016 - Dec 2016 -11 months
Egypt , Cairo
- Job Details:• Delivered exceptional customer service by effectively resolving issues and addressing customer needs. • Actively followed up with clients to ensure satisfaction and foster long-term relationships. • Utilized strong listening skills to identify and meet customer requirements, contributing to a positive service experience. • Achieved a customer satisfaction rate of over 90%, enhancing the company's reputation in the Cairo market.