Basic Info

Hisham Shalaby

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Oracle Software Developer at Egyptian Life Takaful-GIG

Experience Details

Oracle Software Developer

IT/Software Development, Engineering - Telecom/Technology

Experienced (Non-Manager)

- Provide technical assistance and support for incoming queries and issues related to computer systems, software.
- Installing and configuring Oracle Application Express APEX, weblogic, and Oracle Business intelligence.
- Apply changes, updates, and software enhancements to APEX framework (Oracle Application Express)
- Schedule Oracle database jobs, backups, procedures and triggers.
- Handle the reports from the database using Oracle Business Intelligence (OBIEE) and scheudle reports using Oracle BI Publisher.
- Conducting trial runs of software applications, Performing system analysis, Reviewing programs.


Company Details

Egyptian Life Takaful-GIG (multinational)

Cairo, Egypt

101-500 employees

Insurance

N/A

Dec 2015 to present (1 year 1 month)
Technical Support Engineer at Egyptian Life Takaful -GIG

Experience Details

Technical Support Engineer

IT/Software Development

Experienced (Non-Manager)

•Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
•Experience with incident ticketing systems, workstation management systems and desktop imaging.
•Data center designing and monitoring
•Windows Servers (Domain Controller, Active Directory, Microsoft Exchange 2010, Windows Server 2008, Windows Server 2012 – installation, Managing, configuration, maintenance, etc.)
•Experience in System Center Configuration Manager and windows Deployment Server.
•FortiGate administration and VPN connections.
•Voice Network (Avaya Site Administration)
•Managing Other Servers (Symantec Endpoint, GFI, Lync)
•CAMs (Installing DVRs, NVRs and IP CAMS).


Company Details

Egyptian Life Takaful -GIG

Cairo, Egypt

101-500 employees

Insurance

N/A

Mar 2015 to Nov 2015 (8 months)
Telesales and Customer Care Advisor at Centro for Global Solutions

Experience Details

Telesales and Customer Care Advisor

Customer Service/Support

Entry Level

•Work on various outbound and inbound sales campaigns
•Conducting sales in the financial and healthcare industry to consumers in the USA


Company Details

Centro for Global Solutions (multinational)

Cairo, Egypt

101-500 employees

Telecommunications

N/A

Jan 2014 to Feb 2015 (1 year 1 month)

Education

Computer Science Engineering in Computer Science

Education Details

Computer Science Engineering

Computer Science

Misr International University (MIU), Egypt

A / Excellent / 85 -100%

N/A

N/A

Misr International University (MIU)
2007 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Tabary Sheraton Language School

Egypt

2007

A / Excellent / 85 -100%

N/A

Tabary Sheraton Language School
2007

Certifications

Certificate details

MCSA Windows Server 2012

Sep 2015

N/A

N/A

N/A

N/A

Certificate details

CCNA Routing and Switching.

Jan 2015

N/A

N/A

N/A

N/A

SQL Fundamentals
Nov 2015

Certificate details

SQL Fundamentals

Nov 2015

N/A

N/A

N/A

N/A

Certificate details

PL/SQL Fundamentals

Nov 2015

N/A

N/A

N/A

N/A

Certificate details

Oracle Application Express APEX

Dec 2015

N/A

N/A

N/A

N/A

Certificate details

Oracle Business Intelligence

Feb 2015

N/A

N/A

N/A

N/A

Certificate details

HTML Fundamentals

Apr 2015

N/A

N/A

N/A

N/A

ITIL
Jul 2015

Certificate details

ITIL

Jul 2015

N/A

N/A

N/A

N/A

This profile is fresh!
Last update 3 days ago.

Jobseeker photo

Profile Skills and Keywords

Active DirectoryArabicAvaya Site AdministrationBusiness-orientedCCNACCNA Routing And Switching.Centro For Global SolutionsComputer ScienceCreativeCustomer ServiceEgyptian Life Takaful-GIGEnglishGFIGermanHTMLHTML FundamentalsHard WorkerITITILInsuranceMCSAMCSA Windows Server 2012ManageEngine Ticketing SystemMicrosoft OfficeNetworksOracle Application Express APEXOracle Business IntelligenceOracle DevelopingOracle Software DeveloperOrganizerPL/SQLPL/SQL FundamentalsProblem SolverReadingSQLSQL FundamentalsSoftware DevelopingSoftware DevelopmentSportsSupportSymantecSystem Center Configuration (SCCM)Technical AnalysisTechnical Support EngineerTelecommunicationsTelesales And Customer Care AdvisorVMWare WorkstationWindows Server 2008Windows Server 2012

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

CCNA

CCNA

: Expert

: Extreme - I love it!

:

1-3 years

MCSA

MCSA

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: High

:

5-7 years

Active Directory

Active Directory

: Expert

: Extreme - I love it!

:

1-3 years

Windows Server 2012

Windows Server 2012

: Expert

: Extreme - I love it!

:

1-3 years

Windows Server 2008

Windows Server 2008

: Expert

: Extreme - I love it!

:

1-3 years

GFI

GFI

: Expert

: Extreme - I love it!

:

1-3 years

ManageEngine Ticketing System

ManageEngine Ticketing System

: Expert

: Extreme - I love it!

:

1-3 years

ITIL

ITIL

: Expert

: Extreme - I love it!

:

1-3 years

HTML

HTML

: Expert

: Extreme - I love it!

:

1-3 years

Oracle Business Intelligence

Oracle Business Intelligence

: Expert

: Extreme - I love it!

:

1-3 years

Oracle Application Express APEX

Oracle Application Express APEX

: Expert

: Extreme - I love it!

:

1-3 years

PL/SQL

PL/SQL

: Expert

: Extreme - I love it!

:

1-3 years

SQL

SQL

: Expert

: Extreme - I love it!

:

1-3 years

System Center Configuration (SCCM)

System Center Configuration (SCCM)

: Advanced

: Extreme - I love it!

:

1-3 years

Avaya Site Administration

Avaya Site Administration

: Advanced

: Extreme - I love it!

:

1-3 years

VMWare Workstation

VMWare Workstation

: Intermediate

: Extreme - I love it!

:

1-3 years

Symantec

Symantec

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Software Developing

Software Developing

: Expert

: Extreme - I love it!

:

1-3 years

Oracle Developing

Oracle Developing

: Expert

: Extreme - I love it!

:

1-3 years

Technical Analysis

Technical Analysis

: Advanced

: Extreme - I love it!

:

1-3 years

Networks

Networks

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Business-oriented, Hard worker, Creative, Organizer, Problem Solver

Online Presence

        https://eg.linkedin.com/in/hisham-shalaby-2a9025104  Contact

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Hisham's full profile and find more great talent and professionals to join your team.