Basic Info

Hisham Shalaby

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical Support Engineer at Egyptian Life Takaful -GIG

Experience Details

Technical Support Engineer

IT/Software Development

Experienced (Non-Manager)

•Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
•Experience with incident ticketing systems, workstation management systems and desktop imaging.
•Data center designing and monitoring
•Windows Servers (Domain Controller, Active Directory, Microsoft Exchange 2010, Windows Server 2008, Windows Server 2012 – installation, Managing, configuration, maintenance, etc.)
•Experience in System Center Configuration Manager and windows Deployment Server.
•FortiGate administration and VPN connections.
•Voice Network (Avaya Site Administration)
•Managing Other Servers (Symantec Endpoint, GFI, Lync)
•CAMs (Installing DVRs, NVRs and IP CAMS).


Company Details

Egyptian Life Takaful -GIG

Cairo, Egypt

101-500 employees

Insurance

N/A

Mar 2015 to present (1 year 9 months)
Telesales and Customer Care Advisor at Centro for Global Solutions

Experience Details

Telesales and Customer Care Advisor

Customer Service/Support

Entry Level

•Work on various outbound and inbound sales campaigns
•Conducting sales in the financial and healthcare industry to consumers in the USA


Company Details

Centro for Global Solutions (multinational)

Cairo, Egypt

101-500 employees

Telecommunications

N/A

Jan 2014 to Feb 2015 (1 year 1 month)

Education

Computer Science Engineering in Computer Science

Education Details

Computer Science Engineering

Computer Science

Misr International University (MIU), Egypt

A / Excellent / 85 -100%

N/A

N/A

Misr International University (MIU)
2007 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Tabary Sheraton Language School

Egypt

2007

A / Excellent / 85 -100%

N/A

Tabary Sheraton Language School
2007

Certifications

Certificate details

MCSA Windows Server 2012

Sep 2015

N/A

N/A

N/A

N/A

Certificate details

CCNA Routing and Switching.

Jan 2015

N/A

N/A

N/A

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

Active DirectoryArabicAvaya Site AdministrationBusiness-orientedCCNACCNA Routing And Switching.Centro For Global SolutionsComputer ScienceCreativeCustomer ServiceEnglishGFIGermanHard WorkerITInsuranceMCSAMCSA Windows Server 2012ManageEngine Ticketing SystemMicrosoft OfficeNetworksOrganizerProblem SolverReadingSoftware DevelopmentSportsSupportSymantecSystem Center Configuration (SCCM)Technical AnalysisTechnical Support EngineerTelecommunicationsTelesales And Customer Care AdvisorVMWare WorkstationWindows Server 2008Windows Server 2012

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

CCNA

CCNA

: Expert

: Extreme - I love it!

:

1-3 years

MCSA

MCSA

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: High

:

5-7 years

Active Directory

Active Directory

: Expert

: Extreme - I love it!

:

1-3 years

Windows Server 2012

Windows Server 2012

: Expert

: Extreme - I love it!

:

1-3 years

Windows Server 2008

Windows Server 2008

: Expert

: Extreme - I love it!

:

1-3 years

GFI

GFI

: Expert

: Extreme - I love it!

:

1-3 years

ManageEngine Ticketing System

ManageEngine Ticketing System

: Expert

: Extreme - I love it!

:

1-3 years

System Center Configuration (SCCM)

System Center Configuration (SCCM)

: Advanced

: Extreme - I love it!

:

1-3 years

Avaya Site Administration

Avaya Site Administration

: Advanced

: Extreme - I love it!

:

1-3 years

VMWare Workstation

VMWare Workstation

: Intermediate

: Extreme - I love it!

:

1-3 years

Symantec

Symantec

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Technical Analysis

Technical Analysis

: Advanced

: Extreme - I love it!

:

1-3 years

Networks

Networks

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Business-oriented, Hard worker, Creative, Organizer, Problem Solver

Online Presence

        https://eg.linkedin.com/in/hisham-shalaby-2a9025104  Contact

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