Basic Info

Hesham mohamed

13 years

New Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Vendor management senior specialist acting as site manager assistant at Vodafone

Experience Details

Vendor management senior specialist acting as site manager assistant

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone (multinational)

New Cairo, Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com

Dec 2012 to Apr 2016 (3 years 4 months)
COMED specialist at Vodafone Egypt

Experience Details

COMED specialist

Operations/Management

Experienced (Non-Manager)

N/A


Company Details

Vodafone Egypt (multinational)

Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2012 to Dec 2012 (11 months)
Blended Team leader at Vodafone Egypt

Experience Details

Blended Team leader

Writing/Editorial, Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone Egypt (multinational)

Egypt

501-1000 employees

Telecommunications

N/A

Jul 2010 to Nov 2010 (4 months)
Quality assurance senior specialist at Vodafone Egypt

Experience Details

Quality assurance senior specialist

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone Egypt (multinational)

Egypt

501-1000 employees

Telecommunications

N/A

Apr 2010 to Jun 2010 (2 months)
Process improvement at Vodafone Egypt

Experience Details

Process improvement

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone Egypt (multinational)

Egypt

501-1000 employees

Telecommunications

N/A

Aug 2009 to Dec 2009 (4 months)
Project management at Vodafone Egypt

Experience Details

Project management

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone Egypt (multinational)

Egypt

More than 1000 employees

Telecommunications

N/A

May 2009 to Aug 2009 (3 months)
ADSL billing team leader at Vodafone Egypt

Experience Details

ADSL billing team leader

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone Egypt (multinational)

Egypt

501-1000 employees

Telecommunications

N/A

Dec 2008 to Apr 2009 (4 months)
Blended senior contact center agent at Vodafone Egypt

Experience Details

Blended senior contact center agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone Egypt (multinational)

Egypt

501-1000 employees

Telecommunications

N/A

Aug 2006 to Dec 2008 (2 years 4 months)
Activation agent at Vodafone Egypt

Experience Details

Activation agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone Egypt (multinational)

Egypt

501-1000 employees

Telecommunications

N/A

Feb 2005 to Sep 2006 (1 year 7 months)
Junior agent at Vodafone Egypt

Experience Details

Junior agent

Customer Service/Support

Entry Level

N/A


Company Details

Vodafone Egypt (multinational)

Egypt

501-1000 employees

Telecommunications

N/A

Sep 2003 to Feb 2005 (1 year 5 months)

Education

Master's Degree in Accounting

Education Details

Master's Degree

Accounting

Faculty of Commerce - Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Commerce - Cairo University
1999 - 2002
High School - Thanaweya Amma

High School Details

Thanaweya Amma

I mean language school

Egypt

1999

C / Good / 65 - 75%

N/A

I mean language school
1999

Training and Courses

Training/Course Details

Finding the way to say yes

Jan 2005

Dale Carnegie

N/A

Training/Course Details

Emotional intelligent

Aug 2005

Dale Carnegie

N/A

This profile is fresh!
Last update 9 days ago.

Jobseeker photo

Profile Skills and Keywords

ADSL Billing Team LeaderAccountingActivation AgentAnalyticalArabicBlended Senior Contact Center AgentBlended Team LeaderBusiness-orientedCOMED SpecialistCustomer ServiceEditorialEmotional IntelligentEnglishEntrepreneurFinding The Way To Say YesInnovativeJunior AgentLeaderManagementMy ColleaguesMy CustomerMy JobProcess ImprovementProject ManagementQuality Assurance Senior SpecialistSupportTeam WorkTelecommunicationsVendor Management Senior Specialist Acting As Site Manager AssistantVodafoneVodafone EgyptWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

Accounting

Accounting

: Expert

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Leader, Business-oriented, Innovative, Entrepreneur

Online Presence

Hesham atefHesha60

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