Basic Info

Hesham Zaher

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

HR Training Specialist at Intercontinental hotels Group

Experience Details

HR Training Specialist

Human Resources, Education/Teaching, Training/Instructor

Experienced (Non-Manager)

• Design, develop, implement, coordinate, and facilitate trainings and development programs.
• Coordinate schedules and maintain training courses and programs
• Prepare documents procedures for employees and management who are appointed for training
• Map out monthly calendar, quarterly & Annual training plans
• Choose appropriate training methods (simulations, off the job, on the job training, professional development classes, assessments etc) to cover any performance gap required.
• Market available training opportunities to employees and provide necessary information
• Design and prepare educational aids and materials
• Provide train-the-trainer sessions for internal subject matter experts
• Manage and maintain in-house training facilities and equipment
• Facilitate new hires Orientation for new comers.


Company Details

Intercontinental hotels Group (multinational)

Caro, Egypt

More than 1000 employees

Hospitality/Hotels

N/A

Sep 2015 to present (1 year 3 months)
Senior training coordinator at Egyptian Banking Institute

Experience Details

Senior training coordinator

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Attend classes or training and present summary to staff.
 Event planning, management and execution of logistics for all training conferences.
 Prepare, organize and Implement courses and certificates during working days.
 Working with training director and clients to conduct participant outreach and recruitment, giving special attention to participant needs and superb customer service to participants and clients.
 Securing and managing training locations, including event space and lodging.
 Securing catering for all events, including negotiating with vendors and staying within pre-set budget for each program.
 Answering and responding to outside communications, such as phone calls, faxes, emails, and web-based inquiries. This includes on-going communications, project-based communications, i.e., from training participants, presenters, trainers and clients.
 Networking and ability to promote Spitfire as appropriate in the context of trainings and conferences.
 Preparing assessments for banks as per request with high confidentiality.
 Creating timelines and work plans for each event, as directed by the training director.
 Creating and organizing training materials including participant binders and handouts, name tags, tents, signage, etc. Also developing marketing materials for events as appropriate.
 Ensuring appropriate supplies are on site for all events.
 Supporting administrative functions of training program and staff, as needed from correspondence with training participants and clients, data entry, filing, photocopying, scheduling, booking travel, etc.
 Compiling final reports for training programs.
 Project management and/or administrative support for ongoing efforts in the areas of marketing, fundraising, and materials production.
 Other duties as assigned.


Company Details

Egyptian Banking Institute

Cairo, Egypt

N/A

Banking

N/A

Aug 2011 to Sep 2015 (4 years 1 month)
Property Consultant at IGI Real Estate

Experience Details

Property Consultant

Sales/Retail

Experienced (Non-Manager)

 Identify prospective customers.
 Conduct meeting with potential clients.
 Recommend products to customers based on their needs and interests.
 Establishing and managing an organized sales team.
 Monitor market conditions, product innovations and competitor’s products.
 Participating and organizing events for real estate as Next Move and overseas.
 Follow up over profiling, Job descriptions, attendance, development plans, recruitment, company policy, compensation and benefits.
 Maintain and develop customer relationship.


Company Details

IGI Real Estate

Cairo, Egypt

N/A

Real Estate/Property Management

N/A

Jan 2009 to Aug 2011 (2 years 7 months)
Customer Service Operation at BNP Paribas Bank

Experience Details

Customer Service Operation

Banking

Experienced (Non-Manager)

 Responsible for confirming and examining the deposited cheques.
 Opening accounts and dealing with customers with different currencies.
 Deliver On-time Internal and outgoing transfers.
 Provide help to customers with the questions of fund availability.
 Make sure about the regular requirement of Bank such as Anti-Money Laundering.
 Responsible for providing teller transaction efficiency and quality to customers.
 Responsible for receiving cash and counting it.
 Provide customers with Bank products.


Company Details

BNP Paribas Bank

Cairo, Egypt

More then 1000 employees

Banking

N/A

Jan 2008 to Jan 2009 (1 year)

Education

BA in Business

Education Details

BA

Business

Faculty Of Commerce english section Mansoura University, Egypt

C / Good / 65 - 75%

Accounting Marketing Sales Auditing Human Behavior

N/A

Faculty Of Commerce english section Mansoura University
2005 - 2008

Training and Courses

Training/Course Details

Working in teams effectively

Feb 2012

Egyptian banking institute

N/A

Training/Course Details

Retail banking operations

Apr 2013

Egyptian banking institute

N/A

Training/Course Details

FATCA قانون الالتزام بالضرائب على الحسابات الأمريكية

Jun 2014

Egyptian banking institute

N/A

Training/Course Details

The professional office manager certificate (In process)

Jun 2015

Egyptian banking institute

N/A

Training/Course Details

How to Start Your Selling Career

Aug 2009

Dale Carnegie

N/A

Training/Course Details

Decision Making and Problem Solving

Apr 2010

Dale Carnegie

N/A

Training/Course Details

Customer Relationship Management

Jan 2010

Dale Carnegie

N/A

Training/Course Details

Fundamentals of Marketing

Jun 2011

PTC

N/A

Training/Course Details

Group Training Certificate

Sep 2015

Intercontinental Hotels Group

N/A

Training/Course Details

Craft Training Certificate

Oct 2015

at Intercontinental Hotels Group

N/A

Training/Course Details

Managing and Training Development for the business program

Oct 2015

Intercontinental Hotels Group

N/A

Training/Course Details

Accelerated Leadership Development program (Lead Effective Meetings)

Nov 2015

Intercontinental Hotels Group

N/A

Training/Course Details

Accelerated Leadership Development program (Leadership Fundamentals)

Nov 2015

Intercontinental Hotels Group

N/A

Training/Course Details

Accelerated Leadership Development program (Solve everyday Problems)

Dec 2015

Intercontinental Hotels Group

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Accelerated Leadership Development Program (Lead Effective Meetings)Accelerated Leadership Development Program (Leadership Fundamentals)Accelerated Leadership Development Program (Solve Everyday Problems)AdministrationArabicBankingBusinessBusiness DevelopmentCraft Training CertificateCustomer Relationship ManagementCustomer ServiceCustomer Service OperationDecision Making And Problem SolvingEnglishFATCA ????? ???????? ???????? ??? ???????? ?????????Fundamentals Of MarketingGroup Training CertificateHR Training SpecialistHard WorkerHospitalityHotelsHow To Start Your Selling CareerHuman ResourcesIntercontinental Hotels GroupInternetLeaderManaging And Training Development For The Business ProgramMicrosoft OfficeMicrosoft WindowsMotorcycles (Rides)OrganizerProblem SolverProperty ConsultantProperty ManagementReadingReal EstateRetailRetail Banking OperationsSalesSenior Training CoordinatorSocial MediaSupportiveThe Professional Office Manager Certificate (In Process)Training CoordinatorTravelingWorking In Teams Effectively

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

training coordinator

training coordinator

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

banking

banking

: Expert

: Extreme - I love it!

:

1-3 years

sales

sales

: Expert

: Extreme - I love it!

:

1-3 years

administration

administration

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Hard worker, Organizer, Problem Solver, Supportive

Online Presence

https://www.linkedin.com/in/hesham-zaher-81934a54?trk=nav_responsive_tab_profilehttps://www.facebook.com/Eshyy

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