Basic Info

Hesham Zaher

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

& Development Supervisor / OD Specialist at Abi Dhabi Islamic Bank (ADIB)

Experience Details

& Development Supervisor / OD Specialist

Banking

Experienced (Non-Manager)

• Identify training needs and build annual training calendars accordingly.
• Create, design and deliver L&D solutions to support the organizational change and development subject to HR strategy.
• Manage vendor financials/Negotiate contracts/Track budget for different business sectors.
• Evaluate all L&D interventions and report against agreed KPIs.
• Respond to training issues and provide high quality of customer service across the organization.
• Develop and facilitate relevant “in-house” training sessions/programs.
• Prepare all reports related to training activities with different business areas.
• Diagnose organizational problem areas & consulting OD strategies (HIPO’s & Succession planning)
• Responsible for development of HR programs and associated projects to achieve strategic business goals and operational objectives


Company Details

Abi Dhabi Islamic Bank (ADIB) (multinational)

Cairo, Egypt

More than 1000 employees

Banking

N/A

Nov 2016 to present (1 year 2 months)
Assistant training Manager at Intercontinental hotels Group

Experience Details

Assistant training Manager

Human Resources, Education/Teaching, Training/Instructor

Experienced (Non-Manager)

• Design, develop, implement, coordinate, and facilitate training and development programs.
• Map out monthly calendar, quarterly & Annual training plans
• Conduct 1:1 meeting with departmental trainers to assess the monthly department achievements
• Accomplishments:
 Delivered brand service behaviors sessions. (1800 employee)
 Delivered leading others program (6 months)
 Supervise IHG academy (summer internships) (3 months)
 Delivered Induction (5 days) on monthly basis


Company Details

Intercontinental hotels Group (multinational)

Cairo, Egypt

More than 1000 employees

Hospitality/Hotels

N/A

Feb 2015 to Oct 2016 (1 year 8 months)
Senior training coordinator at Egyptian Banking Institute

Experience Details

Senior training coordinator

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Attend classes or training and present summary to staff.
 Event planning, management and execution of logistics for all training conferences.
 Prepare, organize and Implement courses and certificates during working days.
 Working with training director and clients to conduct participant outreach and recruitment, giving special attention to participant needs and superb customer service to participants and clients.
 Securing and managing training locations, including event space and lodging.
 Securing catering for all events, including negotiating with vendors and staying within pre-set budget for each program.
 Answering and responding to outside communications, such as phone calls, faxes, emails, and web-based inquiries. This includes on-going communications, project-based communications, i.e., from training participants, presenters, trainers and clients.
 Networking and ability to promote Spitfire as appropriate in the context of trainings and conferences.
 Preparing assessments for banks as per request with high confidentiality.
 Creating timelines and work plans for each event, as directed by the training director.
 Creating and organizing training materials including participant binders and handouts, name tags, tents, signage, etc. Also developing marketing materials for events as appropriate.
 Ensuring appropriate supplies are on site for all events.
 Supporting administrative functions of training program and staff, as needed from correspondence with training participants and clients, data entry, filing, photocopying, scheduling, booking travel, etc.
 Compiling final reports for training programs.
 Project management and/or administrative support for ongoing efforts in the areas of marketing, fundraising, and materials production.
 Other duties as assigned.
• Projects Accomplishments:
 Central Bank of Iraq –CBI 2011/2014
 Forgery and anti-money laundry –CIB 2011/2015
 Audi Champions Academy -Audi bank 2012/2015
 Induction program –Bloom bank 2012/2014
 Advanced Audi Champions Academy -Audi bank 2013/2015
 Assessment promotion project –NBE 2013/2014
 Branch Managers Certificate -CIB 2014/2015
 Forgery and AML –United bank 2012/2014


Company Details

Egyptian Banking Institute

Cairo, Egypt

N/A

Banking

N/A

Jun 2011 to Sep 2015 (4 years 3 months)
Customer Service Operation at BNP Paribas Bank

Experience Details

Customer Service Operation

Banking

Experienced (Non-Manager)

 Responsible for confirming and examining the deposited cheques.
 Opening accounts and dealing with customers with different currencies.
 Deliver On-time Internal and outgoing transfers.
 Provide help to customers with the questions of fund availability.
 Make sure about the regular requirement of Bank such as Anti-Money Laundering.
 Responsible for providing teller transaction efficiency and quality to customers.
 Responsible for receiving cash and counting it.
 Provide customers with Bank products.


Company Details

BNP Paribas Bank

Cairo, Egypt

N/A

Banking

N/A

Aug 2008 to Dec 2010 (2 years 4 months)

Achievements


Achieved Summer boot camp for 250 summer trainees
Achieved 100% TNA
Implemented 288625 training hour for the whole staff
Completed HIPO's for 149 employee
Completed IDP's for Succession planning of 39 employee


Delivered brand service behaviors sessions. (1800 employee)
Delivered leading others program (6 months) \ 2 groups
Achieved IHG academy (summer internships) (455 trainee)
Delivered Induction (5 days) on monthly basis



Central Bank of Iraq –CBI 2011/2014 (7 rounds)
Forgery and anti-money laundry –CIB 2011/2015 (39 round)
Audi Champions Academy -Audi bank 2012/2015 (4 rounds)
Induction program –Bloom bank 2012/2014 (9 rounds)
Advanced Audi Champions Academy -Audi bank 2013/2015 (3 rounds)
Assessment promotion project –NBE 2013/2014 (1 phase)
Branch Managers Certificate -CIB 2014/2015 (1 certificate 2 phases)
Forgery and AML –United bank 2012/2014 (32 round)



Traveling experience (Countries visited) United Kingdom USA United Arab Emirates France Spain Germany Czech republic Greece Hungary Italy Jordan Kuwait Luxembourg Netherlands Qatar KSA Slovakia Romania Croatia Switzerland Thailand Malaysia Indonesia Turkey Cyprus Slovenia

Education

BA in Business

Education Details

BA

Business

faculty of commerce english section, Egypt

C / Good / 65 - 75%

Accounting Marketing Sales Audit HR Organizational development Organizational behavior business administration statistics economics

N/A

faculty of commerce english section
2005 - 2008
High School - IGCSE

High School Details

IGCSE

The English school

Kuwait

2003

B / Very Good / 75 - 85%

N/A

The English school
2003

Certifications

Certificate details

Craft training certificate

Dec 2015

N/A

N/A

N/A

Intercontinental Hotels group

Craft training certificate is a designed certificate on how to train people do their crafty jobs.
Same as TOT

Leading others
Jan 2016

Certificate details

Leading others

Jan 2016

N/A

N/A

N/A

Intercontinental Hotels group

its a designed leading certificate includes 6 modules of leadership

120 hours

Training and Courses

Training/Course Details

Working in teams effectively

Feb 2012

Egyptian banking institute

N/A

Training/Course Details

Retail banking operations

Apr 2013

Egyptian banking institute

N/A

Training/Course Details

FATCA قانون الالتزام بالضرائب على الحسابات الأمريكية

Jun 2014

Egyptian banking institute

N/A

Training/Course Details

The professional office manager certificate (In process)

Jun 2015

Egyptian banking institute

N/A

Training/Course Details

How to Start Your Selling Career

Aug 2009

Dale Carnegie

N/A

Training/Course Details

Decision Making and Problem Solving

Apr 2010

Dale Carnegie

N/A

Training/Course Details

Customer Relationship Management

Jan 2010

Dale Carnegie

N/A

Training/Course Details

Fundamentals of Marketing

Jun 2011

PTC

N/A

Training/Course Details

Group Training Certificate

Sep 2015

Intercontinental Hotels Group

N/A

Training/Course Details

Craft Training Certificate

Oct 2015

at Intercontinental Hotels Group

N/A

Training/Course Details

Managing and Training Development for the business program

Oct 2015

Intercontinental Hotels Group

N/A

Training/Course Details

Accelerated Leadership Development program (Lead Effective Meetings)

Nov 2015

Intercontinental Hotels Group

N/A

Training/Course Details

Accelerated Leadership Development program (Leadership Fundamentals)

Nov 2015

Intercontinental Hotels Group

N/A

Training/Course Details

Accelerated Leadership Development program (Solve everyday Problems)

Dec 2015

Intercontinental Hotels Group

N/A

Jobseeker photo

Profile Skills and Keywords

& Development Supervisor / OD SpecialistAbi Dhabi Islamic Bank (ADIB)Accelerated Leadership Development Program (Lead Effective Meetings)Accelerated Leadership Development Program (Leadership Fundamentals)Accelerated Leadership Development Program (Solve Everyday Problems)ArabicAssistant Training ManagerBankingBusinessCraft Training CertificateCustomer Relationship ManagementCustomer ServiceCustomer Service OperationDecision Making And Problem SolvingDetails-orientedEnglishFATCA ????? ???????? ???????? ??? ???????? ?????????Fundamentals Of MarketingGroup Training CertificateHITSHRHospitalityHotelsHow To Start Your Selling CareerHuman ResourcesHuman Resources (HR)Intercontinental Hotels GroupInternetLeaderLeading OthersLearning And DevelopmentLotus NotesManaging And Training Development For The Business ProgramMicrosoft OfficeMicrosoft WindowsMotorcycles (Rides)OrganizerProblem SolverReadingRetail Banking OperationsSAPSenior Training CoordinatorSocial MediaSupportiveThe Professional Office Manager Certificate (In Process)TravelingWorking In Teams Effectively

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

HITS

HITS

: Expert

: Extreme - I love it!

:

3-5 years

SAP

SAP

: Advanced

: High

:

1-3 years

Human Resources (HR)

Human Resources (HR)

: Advanced

: High

:

1-3 years

Lotus Notes

Lotus Notes

: Advanced

: High

:

1-3 years

Fields of Expertise

Learning and development

Learning and development

: Expert

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Intermediate

: Medium

:

1-3 years

banking

banking

: Intermediate

: High

:

1-3 years

HR

HR

: Intermediate

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Organizer, Problem Solver, Details-oriented, Supportive

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