Hesham Khaled Nassar

Customer Success Manager

Dubai, United Arab Emirates

Bnsights

Oct 2019 - Present -5 yrs, 9 months

United Arab Emirates , Dubai

Job Details:Help customers receive value quickly by managing product implementation and onboarding. Drive close collaboration with the implementation partner during the launch phase to facilitate successful handover to support. Manage product expectations and development, working with our engineering team to distill client requests and turn them into technology features and operational improvement s to provide exceptional service to our clients. Facilitate access to product and functional expertise for particular topic areas via Empowerment Sessions, pieces of training, and best practices. Promote best practices and new ways for clients to leverage our platform and solutions — growing client usage and enabling customer success.

Dell EMC

Jan 2019 - Sep 2019 -8 months

Egypt , Cairo

Job Details:LiveOptics Product Development Design and Develop Software Solutions Using .NET Technologies Handling Product Design and Architecture Documents

ITWORX

May 2018 - Dec 2018 -7 months

Egypt , Cairo

Job Details:Manage & Setup Demo Environments Handling Demos & POCs Write Technical Proposals Customer Relationship Management

ITWORX

Jan 2018 - May 2018 -4 months

Egypt , Cairo

Job Details:Develop Software Business Solutions based on .NET Technologies. Handling Design Documents. Handling Deployments.

Bachelor's Degree in Computer Science
El Shorouk Academy (SHA)
Jan 2009 - Jan 2013 - 4 yr
High School - Thanaweya Amma
Ibn Khaldoon
Jan 2009

Member, Student Union, Cultural Committee, El-Shorouk Academy 2013 at El-Shorouk Academy
Student Activity
Oct 2012 - Oct 2013 -1 yr