Basic Info

Hesham Hassan

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Sales Executive at Etisalat Misr

Experience Details

Senior Sales Executive

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Etisalat Misr (multinational)

Hurghada, Egypt

More than 1000 employees

Telecommunications

http://www.etisalat.eg

Jan 2015 to present (1 year 11 months)
Retail Sales Executive at Etisalat

Experience Details

Retail Sales Executive

Customer Service/Support

Experienced (Non-Manager)

*Achieving individual Sales monthly target.
*Ensure high level of quality and accuracy in the daily work.
*Enhance after selling service & provide total customer satisfaction.
*Handle customer’s inquiries and provide solutions to their problems.
*Sell Etisalat products and services and ensure proper collection of required documents.
*Promote handsets and accessories.
*Ensure compliance to policies & procedures.
*Handle and keep records of cash & inventory to maintain accurate data that can be used for the 2nd shift and daily reports.
*Prepare reports including briefing, daily activity, closing sheet & follow up.
*Positive and effective involvement in implementing the retail plan.
*Handling all paper work which is reported to the different company departments


Company Details

Etisalat

Egypt

N/A

Retail

N/A

Jan 2011 to Jan 2015 (4 years)
Technical support advisor at Xceed

Experience Details

Technical support advisor

Customer Service/Support

Experienced (Non-Manager)

*Identifies researches, troubleshoots and resolves technical problems that customers may encounter.
*Tracks and monitors the problem to ensure a timely resolution.
*Maintain high quality of service.
*Achieve 100% from monthly KPIs


Company Details

Xceed

Egypt

N/A

Consumer Services

N/A

Apr 2010 to Dec 2010 (8 months)
Customer Care inbound agent at Etisal International Co

Experience Details

Customer Care inbound agent

Customer Service/Support

Experienced (Non-Manager)

*Handle customer's inbound calls.
*Interacts with company’s customers to provide them with information to address inquiries regarding products and services.
*Handle customer's complains according to the company’s guidelines and policies.
*Assist customers in making a decision about a product to buy.
*Achieve 100% from monthly KPIs.


Company Details

Etisal International Co

Egypt

501-1000 employees

Consumer Services

N/A

Sep 2009 to Jan 2010 (4 months)

Education

Bachelor's Degree in commerce

Education Details

Bachelor's Degree

commerce

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2004 - 2009
BSc in commerce

Education Details

BSc

commerce

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2003 - 2008
This profile is fresh!
Last update 17 days ago.

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Profile Skills and Keywords

AdaptiveArabicBusiness DevelopmentCommerceComputer SkillsConsumer ServicesCustomer Care Inbound AgentCustomer ServiceCustomer-orientedEnglishEtisalat MisrFlexibleFootballInnovativeInternetMicrosoft ExcelMicrosoft PowerPointMicrosoft WordOrganizerOutingsPlaystationRetailRetail Sales ExecutiveSalesSales ExecutiveSenior Sales ExecutiveSupportSwimmingTeam PlayerTechnical Support AdvisorTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Fluent

: Advanced

Tools and Technologies

Customer Service

Customer Service

: Advanced

: High

:

1-3 years

Microsoft Word

Microsoft Word

: Intermediate

: Medium

:

1-3 years

Internet

Internet

: Intermediate

: High

:

5-7 years

Computer Skills

Computer Skills

: Intermediate

: High

:

3-5 years

Microsoft Excel

Microsoft Excel

: Beginner

: Medium

:

Less than 1 year

Microsoft PowerPoint

Microsoft PowerPoint

: Little knowledge

: Medium

:

Less than 1 year

Fields of Expertise

Sales Executive

Sales Executive

: Advanced

: High

:

1-3 years

Customer Service

Customer Service

: Advanced

: High

:

3-5 years

Technical support advisor

Technical support advisor

: Intermediate

: Medium

:

Less than 1 year

Customer care inbound agent

Customer care inbound agent

: Intermediate

: Medium

:

1-3 years

Key Skills

Customer-oriented, Organizer, Flexible / Adaptive, Innovative, Team Player

Online Presence

http://www.linkedin.com/profile/view?id=229634657&trk=nav_responsive_tab_profile

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