Basic Info

Hesham Lotfy

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Sales & customer Service Representative at Vodafone Egypt

Experience Details

Sales & customer Service Representative

Customer Service/Support, Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Retail

N/A

Mar 2017 to present (9 months)
Workforce analist at Wasla outsorcing

Experience Details

Workforce analist

Business Development

Experienced (Non-Manager)

N/A


Company Details

Wasla outsorcing

Cairo, Egypt

More than 1000 employees

Business Services - Other

N/A

Mar 2016 to Mar 2017 (1 year)
Business Development (Work Force Analist) (intern) at Wasla Outsorcing

Experience Details

Business Development (Work Force Analist) (intern)

Business Development

Experienced (Non-Manager)

workforce analyst , follow employee productivity and work on schedule and there rotational shifts and breaks and work on Pay roll with HR Department for more than 800 Employee
Data collection and analysis ..
Managing Daily Service Levels An Intra
Day Guide to Managing Staff and Service
Attendance and adherence


Company Details

Wasla Outsorcing

Cairo, Egypt

501-1000 employees

Outsourcing/Offshoring

N/A

Mar 2016 to Mar 2017 (1 year)
Human resources at Ayaam group

Experience Details

Human resources

Human Resources

Entry Level

N/A


Company Details

Ayaam group

Cairo, Egypt

501-1000 employees

Business Services - Other

N/A

Jan 2016 to Mar 2016 (2 months)
Work force Analist at ECCO Outsorcing

Experience Details

Work force Analist

Business Development

Experienced (Non-Manager)

N/A


Company Details

ECCO Outsorcing

Cairo, Egypt

501-1000 employees

Consumer Services

N/A

Jun 2015 to Dec 2015 (6 months)
Customer service Representative at ECCO

Experience Details

Customer service Representative

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

ECCO

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Dec 2013 to Jun 2015 (1 year 6 months)

Education

law license in law

Education Details

law license

law

Ain Shams University, Egypt

C / Good / 65 - 75%

Law

N/A

Ain Shams University
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

el kobba

Egypt

2012

B / Very Good / 75 - 85%

N/A

el kobba
2012

Training and Courses

Training/Course Details

Microsoft office

Oct 2014

Self study

self study for Microsoft office

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAnalysisBusinessBusiness DevelopmentBusiness Development (Work Force Analist)Business Services - OtherComputerConsumer ServicesCustomer ServiceCustomer Service RepresentativeCustomer ServiseElectronic DevicesEnglishFlexibleFootballHandles StressHard WorkerHuman ResourcesLawLeaderLeadershipMicrosoft ExcelMicrosoft OfficeMicrosoft WordOffshoringOutsourcingProblem SolverRetailSalesSales & Customer Service RepresentativeSupportTravellingVodafone EgyptWork Force AnalistWorkforce Analist

Self-assesed Skills

Languages

English

English

: Advanced

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

1-3 years

Computer

Computer

: Expert

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Expert

: High

:

1-3 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

1-3 years

Analysis

Analysis

: Advanced

: High

:

1-3 years

Retail

Retail

: Advanced

: High

:

Less than 1 year

Fields of Expertise

customer servise

customer servise

: Expert

: High

:

1-3 years

Microsoft excel

Microsoft excel

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Hard worker, Problem Solver, Flexible / Adaptive, Handles Stress

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