Basic Info

Hend Ramon

3 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Team Leader at Wasla contact center

Experience Details

Team Leader

Customer Service/Support

Experienced (Non-Manager)

i monitoring all operation Q and also i make Team's SCH as a work force also contact clients for any complains or inquires ,I'm problem solving and decision maker i can handle any agent's complains


Company Details

Wasla contact center

Cairo, Egypt

More then 1000 employees

Consumer Services

N/A

Oct 2010 to present (6 years 2 months)
Team leader at Wasla contact center

Experience Details

Team leader

Customer Service/Support

Manager

N/A


Company Details

Wasla contact center

Cairo, Egypt

More than 1000 employees

Human Resources , Consumer Services

www.wasla.com

Oct 2010 to present (6 years 2 months)

Education

faculty of arts in islamic archology

Education Details

faculty of arts

islamic archology

Al Salam College, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Al Salam College
2007 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Salam College

Egypt

2007

A / Excellent / 85 -100%

N/A

Al Salam College
2007
This profile is fresh!
Last update 2 days ago.

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Profile Skills and Keywords

ChineseCommunicatorConsumer ServicesCreativeCustomer ServiceHuman ResourcesIslamic ArchologyLeaderManagmentMicrosoft ExcelMicrosoft OfficeNegotiation SkillsPlannerProblem SolverSupportTeam LeaderWork Force

Self-assesed Skills

Languages

Chinese

Chinese

: Intermediate

: Beginner

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

managment

managment

: Expert

: Extreme - I love it!

:

5-7 years

Negotiation skills

Negotiation skills

: Advanced

: High

:

5-7 years

work force

work force

: Advanced

: High

:

1-3 years

Key Skills

Leader, Planner, Communicator, Creative, Problem Solver

Online Presence

https://www.linkedin.com/in/hend-ramon-477bb0b3?trk=nav_responsive_tab_profile_pic

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