Basic Info

Hend Ahmed

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer representative at Etisal international

Experience Details

Customer representative

Customer Service/Support

Experienced (Non-Manager)

•Attracts potential customers by answering product and servicequestions; suggesting information about other products and services.
•Opens customer accounts by recording account information.
•Maintains customer records by updating account information.
•Resolves product or service problems by clarifying the customer'scomplaint; determining the cause of the problem; selecting andexplaining the best solution to solve the problem; expeditingcorrection or adjustment; following up to ensure resolution.
•Maintains financial accounts by processing customer adjustments.
•Recommends potential products or services to management by collectingcustomer information and analyzing customer needs.
•Prepares product or service reports by collecting and analyzingcustomer information.
•Contributes to team effort by accomplishing related results as needed.


Company Details

Etisal international

Egypt

More than 1000 employees

Consumer Services , Marketing and Advertising, Human Resources

Www.etisal.com.sa

Sep 2012 to Dec 2013 (1 year 3 months)
Sales engineer at Trading and contracting group

Experience Details

Sales engineer

Engineering - Other

Experienced (Non-Manager)

• Re planning for the Location according to the client’s Needs
• Searching for new clients who could benefit from your products inyour designated region.
• Travelling to visit potential clients.
• Establishing new, and maintaining existing, long-term relationshipswith customers.
• Managing and interpreting customer requirements.
• Persuading clients that a product or service will best satisfy their needs.
• Calculating client quotations.
• Negotiating tender and contract terms.
• Negotiating and closing sales by agreeing terms and conditions.
• Offering after-sales support services.
• Administering client accounts.
• Analyzing costs and sales.
• Preparing reports for head office.
• Meeting regular sales targets.
• Recording and maintaining client contact data.
• Co-ordinating sales projects.
• Supporting marketing by attending trade shows, conferences and othermarketing events.
• Making technical presentations and demonstrating how a product willmeet client needs.
• Providing pre-sales technical assistance and product education.
• Liaising with other members of the sales team and other technical experts;
• Solving client problems.
• Helping in the design of custom-made products.


Company Details

Trading and contracting group

Egypt

51-100 employees

Architectural and Design Services, Furniture , Health, Wellness and Fitness

Www.groupeg.net

Nov 2007 to Jun 2012 (4 years 7 months)

Achievements


Maadi canal school

Education

Ba in Fine arts

Education Details

Ba

Fine arts

Helwan University, Egypt

C / Good / 65 - 75%

رسم، زجاج معشق، موزاييك، أسس تصميم ، تاريخ فن، تكنولوجيا الألوان، إنجليزي

N/A

Helwan University
2002 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Maadi Canal language school

Egypt

2002

A / Excellent / 85 -100%

N/A

Maadi Canal language school
2002

Training and Courses

Training/Course Details

Desinging

Nov 2007

Information systems institute

AUTOCAD 2D

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicArchitectural And Design ServicesAttending ExhibitionsAutoCAD 2DCalculating AreasCommunicatorConsumer ServicesCustomer RepresentativeCustomer ServiceDesingingEnglishFamilyFine ArtsFriendsFurnitureGiftsHandling CallsHard WorkerHealth, Wellness And FitnessHuman ResourcesInternetKidsMaking OffersMarketingMarketing And AdvertisingMathPlaning AreasPlannerPop CornProblem SolverRosesSales EngineerSocialSolving IssuesSupportWalking

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

AutoCAD 2D

AutoCAD 2D

: Intermediate

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Solving issues

Solving issues

: Advanced

: Medium

:

5-7 years

Attending exhibitions

Attending exhibitions

: Advanced

: Medium

:

3-5 years

Planing areas

Planing areas

: Intermediate

: High

:

3-5 years

Calculating areas

Calculating areas

: Intermediate

: Extreme - I love it!

:

3-5 years

Making offers

Making offers

: Intermediate

: Medium

:

3-5 years

Handling calls

Handling calls

: Intermediate

: Medium

:

1-3 years

Marketing

Marketing

: Intermediate

: Medium

:

3-5 years

Key Skills

Planner, Communicator, Hard worker, Problem Solver, Social

Online Presence

Dodo_hanody@hotmail.comHend.mansoor@gmail.com

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