Basic Info

Hend Mahmoud

15 years

Sheikh Zayed City, Egypt

Diploma

Manager

Work Experience

English Teacher at Middle East International School

Experience Details

English Teacher

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Teaching English as a second language to grades 4 and 5.


Company Details

Middle East International School

Egypt

101-500 employees

Education

N/A

Nov 2014 to May 2015 (6 months)
Customer Service at Vodafone

Experience Details

Customer Service

Customer Service/Support

Experienced (Non-Manager)

• Provided excellent customer service in competitive, high pressure environment
• Pleasantly greeted clients and answered phones while managing office reception
• Effectively handled customer complaints in a polite and professional manner
• Proficiently handled billing and account inquiries
• Troubleshooting phone problems and network errors


Company Details

Vodafone (multinational)

Egypt

N/A

Telecommunications

N/A

Jan 2010 to Nov 2010 (10 months)
Assistant Manager at SmartNet

Experience Details

Assistant Manager

IT/Software Development

Manager

• Trained new employees on company policies and procedures
• Created and delivered presentations to potential clients
• Experienced in payroll administration, contract procedures, and other business tasks.


Company Details

SmartNet

Egypt

N/A

Information Technology Services

N/A

Aug 2008 to Nov 2009 (1 year 3 months)
Telemarketing Representative at Egroup (Google Wisdek)

Experience Details

Telemarketing Representative

Marketing/PR/Advertising

Entry Level

• Consistently exceeded sales quotas
• Handled credit card and cheque-by-phone payments


Company Details

Egroup (Google Wisdek)

Egypt

101-500 employees

Telecommunications

N/A

Jan 2008 to Oct 2008 (9 months)
Telemarketing Representative at Arvato Services

Experience Details

Telemarketing Representative

Marketing/PR/Advertising

Entry Level

N/A


Company Details

Arvato Services

Egypt

101-500 employees

Telecommunications

N/A

Jan 2007 to Nov 2007 (10 months)
Customer Service at Marusa Marketing

Experience Details

Customer Service

Customer Service/Support

Entry Level

Customer Service for Sprint USA


Company Details

Marusa Marketing

Cambridge, Canada

501-1000 employees

Telecommunications

N/A

Feb 2005 to Dec 2006 (1 year 10 months)
Telemarketing Representative at Ameco Tech

Experience Details

Telemarketing Representative

Marketing/PR/Advertising

Entry Level

N/A


Company Details

Ameco Tech

Egypt

101-500 employees

Telecommunications

N/A

Feb 2003 to Nov 2004 (1 year 9 months)
Administration, Sales Representative, Trainer at United Arab Group

Experience Details

Administration, Sales Representative, Trainer

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

• Trained new employees on company policies, procedures and how to meet sales quotas.
• Created and delivered presentations to potential clients and employees.


Company Details

United Arab Group

Egypt

11-50 employees

Travel and Tourism

N/A

Sep 2000 to Nov 2001 (1 year 2 months)
Indoor Sales Representative at Solitaire Travel

Experience Details

Indoor Sales Representative

Sales/Retail

Entry Level

Delivered presentations to clients in an office setting.


Company Details

Solitaire Travel

Egypt

11-50 employees

Travel and Tourism

N/A

Feb 1999 to Aug 2000 (1 year 6 months)

Education

College Diploma in Business Management

Education Details

College Diploma

Business Management

Trillium College, Canada

A / Excellent / 85 -100%

N/A

N/A

Trillium College
2013 - 2014
College Diploma in Business Management

Education Details

College Diploma

Business Management

Trillium College, Canada

A / Excellent / 85 -100%

HR - Accounting - Microsoft Office - Business Communications - Business Development - Selling - Marketing - Customer Relations

N/A

Trillium College
2013 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Limestone Education

Canada

2013

A / Excellent / 85 -100%

N/A

Limestone Education
2013
This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdministration, Sales Representative, TrainerAnimalsArabicAssistant ManagerBusiness DevelopmentBusiness ManagementCommunication SkillsComputerCookingCreativityCustomer ServiceCustomer-orientedDrivingEducationEnglishEnglish TeacherHandles StressHuman Resources (HR)ITIndoor Sales RepresentativeInformation Technology ServicesKidsLeaderManagementMarketingMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WordOptimismPeoplePresentation SkillsPresenterProblem SolverReadingRetailSalesSoftware DevelopmentSupportTeachingTelecommunicationsTelemarketing RepresentativeTrainingTravel And TourismTravellingVodafone

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Beginner

: Beginner

: Fluent

: Fluent

Tools and Technologies

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

3-5 years

Accounting

Accounting

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Management

Management

: Advanced

: Extreme - I love it!

:

3-5 years

Human Resources (HR)

Human Resources (HR)

: Intermediate

: Extreme - I love it!

:

1-3 years

Presentation Skills

Presentation Skills

: Intermediate

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Training

Training

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Management

Management

: Advanced

: Extreme - I love it!

:

3-5 years

Teaching

Teaching

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Presenter, Customer-oriented, Problem Solver, Handles Stress

Online Presence

ca.linkedin.com/pub/hend-mahmoud/3b/614/365/

Hend is looking for new exciting career opportunities… Please share…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Hend's full profile and find more great talent and professionals to join your team.