Basic Info

Hend Ahmed

7 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Administrative Assistant at German center for physiotherapy and rehabilitation at As-salam International hospital

Experience Details

Administrative Assistant

Administration, Customer Service/Support

Experienced (Non-Manager)

Managing the patients' appointment.
Managing the cash income and doing the accounting.
Data Entery.
Reception Work.
Managing the filing System.
Simultaneous translating between therapists and patients.
Solving the problems and deals with the complains.


Company Details

German center for physiotherapy and rehabilitation at As-salam International hospital

Cairo, Egypt

11-50 employees

Healthcare and Medical Services

N/A

Dec 2009 to present (7 years)
Receptionist and Administrative assistant at Egypt Kuwait Holding

Experience Details

Receptionist and Administrative assistant

Administration

Experienced (Non-Manager)

 Greet, assist and direct visitors to the appropriate staff members and respond public inquiries.
 Answer all incoming calls and handle the caller's inquiries.
 Redirect calls and take messages when required.
 Receive and direct fax messages.
 Pick up and deliver mail and arranging couriers.
 Maintain the general filing system and file all the correspondence.
 Assist in the planning and preparation of meeting, conferences and conference telephone calls.
 Maintain an adequate inventory of office supplies.
 Provide word processing and secretarial support.
 Perform other related duties required.


Company Details

Egypt Kuwait Holding (multinational)

Giza, Egypt

51-100 employees

Chemicals, Energy and Utilities, Oil and Gas

www.ekholding.com

Nov 2014 to present (2 years 1 month)
Receptionist at Royal Academy Language School.

Experience Details

Receptionist

Administration, Customer Service/Support

Entry Level

Reception Work.
Receiving Calls.
Handling the problems.
Doing the interviews with the KG's Students.
Doing Tour with the partents around the school explaning the teaching methods and the school system.


Company Details

Royal Academy Language School.

Giza, Egypt

N/A

Education

N/A

Mar 2009 to Dec 2009 (9 months)
English teacher at Dar El Hoda Language school

Experience Details

English teacher

Education/Teaching, Training/Instructor

Entry Level

I was working at the school as an English Teacher for primary one for 3 classes.


Company Details

Dar El Hoda Language school

Giza, Egypt

51-100 employees

Education

N/A

Mar 2009 to Jun 2009 (3 months)

Achievements


Now i'm the one who is responsable for attending and organizing the meetings , taking notes , solve the probles and follow up the unfinished issues.


although it was very short period but i have been promoted from receptionist to the one who is responsible for the visits for the parents and doing the interviews for the kids who are applying to the K G and later i was receiving the complains and working on it and making sure that the orders are applied.


In the high school i got high degrees up to 92% , i was playing Guitar too. In the college i was the head of the team work concerning the researches and the papers we were asked to do. I discuss successfully the projects we were asked to accomplish.

Education

Tour Guidance in Tour guidance department

Education Details

Tour Guidance

Tour guidance department

Helwan University, Egypt

B / Very Good / 75 - 85%

History , Ancient egyption language , English , French , Architecture and Art.

N/A

Helwan University
2004 - 2008
BA in Tour guidance department

Education Details

BA

Tour guidance department

Helwan University, Egypt

B / Very Good / 75 - 85%

Islamic History , Coptic history , Pharaonic History , Architecture , Art , English , French.

All the study was in English .

Helwan University
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Nile secondary School.

Egypt

2004

A / Excellent / 85 -100%

N/A

El Nile secondary School.
2004

Certifications

Certificate details

foundation Certificate in Business Administration

Jun 2013

N/A

N/A

N/A

American University in Cairo

Interpersonal skills.
Organizational behaviour.
Human Resource management
Principles of Marketing.
Financial management and control.

Training and Courses

Training/Course Details

Basic Business skills Acquisition programe

Dec 2008

Futur generation foundation

Developed Language and Computer skills Enhanced Presentation & project development skills Acquired basic business skills including: marketing, sales, banking, accounting, business correspondence and report writing.

Training/Course Details

Foundation certificate in business administration

Jun 2013

American University in cairo

Interpersonal skills Principles of marketing Human resource management Organizational behavior Financial management and control

Training/Course Details

International computer driving License.

Apr 2014

Russian culture institution.

Windows word Access power point Excel It

Training/Course Details

International computer driving License.

Jun 2014

Russian culture institution.

Windows-Word-Excel-powerpoint-Access-outlook-Internet (2010)

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationAdministrative AssistantBasic Business Skills Acquisition ProgrameChemicalsCommunication SkillsCustomer ServiceEducationEgypt Kuwait HoldingEnergy And UtilitiesEnglishEnglish TeacherFlexibleFoundation Certificate In Business AdministrationFrenchGermanHandles StressHard WorkerHealthcare And Medical ServicesInternational Computer Driving License.InternetListening To MusicMicrosoft OfficeMicrosoft WordOil And GasPresentation SkillsPresenterProblem SolverReadingReceptionistReceptionist And Administrative AssistantShoppingSupportSwimmingTour Guidance DepartmentTravelling And Serving The Internet.

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

5-7 years

Communication Skills

Communication Skills

: Advanced

: High

:

3-5 years

Presentation Skills

Presentation Skills

: Intermediate

: Medium

:

Less than 1 year

Microsoft Office

Microsoft Office

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Receptionist

Receptionist

: Expert

: Extreme - I love it!

:

5-7 years

Administration

Administration

: Advanced

: Extreme - I love it!

:

3-5 years

english teacher

english teacher

: Little knowledge

: Little

:

Less than 1 year

Key Skills

Hard worker, Presenter, Problem Solver, Flexible / Adaptive, Handles Stress

Online Presence

hend-m-naguib@hotmail.comhend-m-naguib@hotmil.comgetaradolly@hotmail.com

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