Basic Info

Hani El Ghoul

14 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Quality Assurance & Business Analyst Director at Nile Radio Production - Nile & Nogoum FM

Experience Details

Quality Assurance & Business Analyst Director

Quality, Analyst/Research, Customer Service/Support

Senior Management (e.g. VP, CEO)

•Establishes quality and reliability standards
•Establishes service quality documentation system by writing and updating quality assurance procedures.
•Maintains quality assurance staff by recruiting, selecting, orienting, and training employees.
•Lead the quality assurance team by scheduling and following up on work results.
•Performing the KPI for the QA team.
•Giving approvals for exceptions, the QA team’s attendance and annual leave.
•Attending all management meetings.
•Establishes quality and reliability standards and the intercommunication as well as the work flow.
•Enforcing quality assurance policies and procedures
•Promoting quality achievement and performance improvement throughout the organization’s different sections or departments.
•Setting QA compliance objectives and ensuring that targets are achieved.
•Ensuring tests and procedures are properly understood, carried out and evaluated and that product modifications are investigated if necessary.
•Instantly reporting any violation in the following live monitoring areas to the managing director (performance, shows, presenter, Company website, and online operations such as Twitter, Facebook, and YouTube….etc.).
•Gathering data and analyzing performance into significant statistical reports and charts (The monthly singer rank, The Facebook comments, The ads (free, paid) for Nogoum & Nile, The SMS Vs. the Facebook comments, Outage report, The online listening (the # of online streamers) Vs. the actual physical listening activities (# of radio listeners), The loyalty report for the most interactive followers on Facebook or the most senders of SMS).
•Get involved in the analytical reports received from PARC.
•Offering unbiased and impartial recommendations to improve the service, including recommending disciplinary actions.


Company Details

Nile Radio Production - Nile & Nogoum FM

6th of October, Egypt

101-500 employees

Entertainment

http://www.nogoumfmonline.com/

Nov 2012 to present (4 years 1 month)
Quality Assurance & Business Analyst Manager at NRP- Nile Radio Production – Nile FM & Nogoum FM

Experience Details

Quality Assurance & Business Analyst Manager

Quality, Analyst/Research, Operations/Management

Manager

Promoting quality achievement and performance improvement throughout the organization’s different sections or departments.
Setting QA compliance objectives and ensuring that targets are achieved.
Setting up and maintaining controls and documentation procedures.
Ensuring tests and procedures are properly understood, carried out and evaluated and that product modifications are investigated if necessary.
Gathering data and analyzing performance into significant statistical reports and charts.
Offering unbiased and impartial recommendations to improve the service, including recommending disciplinary actions.
Instantly reporting any violation in the following live monitoring areas (performance, shows, presenter, Company website, and its social network such as Twitter, Facebook, and YouTube….etc.).
Preparing the KPI reports to ensure the development of the team’s members..


Company Details

NRP- Nile Radio Production – Nile FM & Nogoum FM

6th of October City, Egypt

101-500 employees

Broadcasting and Film, Entertainment

NileFmonline and NogoumFMonline

Apr 2010 to Nov 2012 (2 years 7 months)
Senior Customer Service Supervisor (Activation & Data Analysis) Egypt & North Africa –Operation Department at DMS – Orbit - Showtime Satellite Network

Experience Details

Senior Customer Service Supervisor (Activation & Data Analysis) Egypt & North Africa –Operation Department

Customer Service/Support, Quality, Analyst/Research

Manager

Implementing an annual, semi-annual analytical system to increase network’s performance & efficiency all the way through transferring data into economic figures.
Conducting market statistics throughout extensive researches.
Managing sales scorecards through different channels.
Transferring raw data into economic figures.
Initiated projects & developments for business profit as well as internal progress.
Following up on high profile cases to insure that the company’s vision is well maintained.
Reporting to Senior Management. Coching the team and provide the necessary training
Handling all the furious customer's complains


Company Details

DMS – Orbit - Showtime Satellite Network (multinational)

6th. of october city, Egypt

101-500 employees

Entertainment

N/A

Jul 2003 to Mar 2010 (6 years 8 months)
Front Desk Senior Supervisor at Nile Hilton Hotel

Experience Details

Front Desk Senior Supervisor

Hospitality/Hotels/Food Services, Customer Service/Support

Experienced (Non-Manager)

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry guests, repair trust, locate resources for problem resolution and design best-option solution.
Decision-making and delegation of tasks.
In general, taking full care and responsibility of the Front Desk from all aspects.


Company Details

Nile Hilton Hotel

Cairo, Egypt

501-1000 employees

Entertainment , Hospitality/Hotels

N/A

Jun 1999 to Jun 2003 (4 years)

Education

BA in Economics

Education Details

BA

Economics, Business

Faculty of Economics and Political Science, Cairo University, Egypt

B / Very Good / 75 - 85%

Business analysis. Financial accounting. Economical statistic. International law. Business management. Managerial accounting.

Participation in the Broker and investor game, for training on taking decisions concerning the buying and selling of shares.

Faculty of Economics and Political Science, Cairo University
1996 - 1999
High School - Thanaweya Amma

High School Details

Thanaweya Amma

College de la sainte famille

Egypt

1994

A / Excellent / 85 -100%

Participated in the Culture Exchange Program, between France and Egypt, ‘College de la Sainte Famille’ vs. ‘Sant Louis de Gonzague’ Paris, in June 1991.

College de la sainte famille
1994

Certifications

Certificate details

Cerificate Of Appreciation

Nov 1999

N/A

N/A

N/A

Nile Hilton

To recognize the contribution to the succes of the Hotel's 40th Anniversary Celebration

Certificate details

Effective Interviewing Skills Training

Jan 2008

N/A

N/A

N/A

OSN Satellite Television and Radio Network

To certify that ((Hani El Ghoul)) has successfully completed the designated the Effective Interviewing Skills Training

Certificate details

Oustanding Certificate Of Achievement

May 2007

N/A

N/A

N/A

DMS / Orbit Egypt & North Africa

For being the HIGHEST ACHIEVER in Q2, 2007

Certificate details

Certificate Of Achievement

Mar 2005

N/A

N/A

N/A

Orbit

For the outstanding performance

Certificate details

Certificate of Achievement

Dec 2004

N/A

N/A

N/A

Orbit

For the outstanding performance in the year 2004

Certificate details

Mastering the Art of Management Workshop

Feb 2007

N/A

N/A

N/A

Innovation Group - Training, Development & Organizational Performance

In recognition of successful completion of the Mastering the Art of Management Workshop.

Certificate details

Residence Enhancement Program

Sep 2008

N/A

N/A

N/A

Innovation Group - Training, Development & Organizational Performance

in the recognition of successful completion of the Residence Enhancement Program

Certificate details

Alliance Francaise (Diplome de langue Francaise)

Mar 1993

Tres Bien out of Tres Bien

N/A

197 A 93 03 148

Le Conseil d'Administration de l'Alliance Francaise

Diplome De Langue Francaise de France

Most Brainiest
Dec 2007

Certificate details

Most Brainiest

Dec 2007

N/A

N/A

N/A

Orbit

Have been voted by aal of my colleagues as ((Most Brainiest))

Certificate details

Train the Trainer

Apr 2008

N/A

N/A

N/A

Innovation Group - Training, Development & Organizational Performance

In Recognition of successful completion of the Train the Trainer

Training and Courses

Training/Course Details

 Windows XP [Word –Advanced Excel – Power Point].

Feb 2012

Yat

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

? Windows XP [Word Advanced Excel Power Point].Alliance Francaise (Diplome De Langue Francaise)AnalyticalAnalytical ResearchAnalyzing PerformanceArabicBroadcasting And FilmBusinessBusiness AnalystBusiness PerformanceBusiness-orientedCerificate Of AppreciationCertificate Of AchievementChallengesChinese FoodCreativeCustomer ServiceCustomer-orientedDMS Orbit - Showtime Satellite NetworkDanceData AnalysisEconomic SpecialistEconomicsEffective Interviewing Skills TrainingEnglishEntertainmentExcel SheetsFood ServicesForecasting ActivitiesFrenchFront Desk Senior SupervisorHandling ComplainsHang Out With FriendsHorror MoviesHospitalityHotelsHouse MusicImprove The ServiceInteractiveInternetKpiLogical Tables And GraphsManagementMarket StatisticsMastering The Art Of Management WorkshopMicrosoft OfficeMonitoringMost BrainiestNew Places And ActivitiesOustanding Certificate Of AchievementQuality AssuranceQuality Assurance & Business Analyst DirectorQuality Assurance & Business Analyst ManagerQuality ControlResearchResidence Enhancement ProgramSenior Customer Service Supervisor (Activation & Data Analysis) Egypt & North Africa Operation DepartmentStatistical Reports And ChartsSupervisionSupportSwimTrain The TrainerTrainingTravel

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Training

Training

: Expert

: Extreme - I love it!

:

More than 7 years

Research

Research

: Expert

: Extreme - I love it!

:

More than 7 years

handling complains

handling complains

: Expert

: High

:

More than 7 years

Supervision

Supervision

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

economic specialist

economic specialist

: Expert

: Extreme - I love it!

:

More than 7 years

business performance

business performance

: Expert

: Extreme - I love it!

:

More than 7 years

kpi

kpi

: Expert

: Extreme - I love it!

:

More than 7 years

analytical research

analytical research

: Expert

: Extreme - I love it!

:

More than 7 years

data analysis

data analysis

: Expert

: Extreme - I love it!

:

More than 7 years

logical tables and graphs

logical tables and graphs

: Expert

: Extreme - I love it!

:

More than 7 years

Quality Assurance

Quality Assurance

: Expert

: Extreme - I love it!

:

More than 7 years

Business Analyst

Business Analyst

: Expert

: Extreme - I love it!

:

More than 7 years

analyzing performance

analyzing performance

: Expert

: Extreme - I love it!

:

More than 7 years

statistical reports and charts

statistical reports and charts

: Expert

: Extreme - I love it!

:

More than 7 years

improve the service

improve the service

: Expert

: Extreme - I love it!

:

More than 7 years

monitoring

monitoring

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

forecasting activities

forecasting activities

: Advanced

: Extreme - I love it!

:

More than 7 years

market statistics

market statistics

: Advanced

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Business-oriented, Customer-oriented, Creative, Interactive

Online Presence

http://www.linkedin.com/profile/view?id=138471895&trk=tab_prohttp://www.facebook.com/#!/hani.el.ghoul@hanyelghoul

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