Basic Info

Heidi Rafeeq

7 years

Cairo, Egypt

Master's Degree

Experienced

Work Experience

Cofounder, PR Team Member (volunteer) at Roah NGO

Experience Details

Cofounder, PR Team Member (volunteer)

Human Resources

Manager

• Organizing events.
• Volunteers’ recruitment and management.


Company Details

Roah NGO

Cairo, Egypt

N/A

Human Resources

www.

Jan 2007 to present (10 years 11 months)
HR Generalist at Integrated Development

Experience Details

HR Generalist

Human Resources

Experienced (Non-Manager)

Policies & Procedures – Working with senior management to create HR
policies and procedures.
Payroll – Handling payroll administration.
Benefits Plan - Developing employees benefits plan.
Recruitment Process – Handling the recruitment process from building
up a pool of candidates, screening CVs, conducting phone/ face to face
interviews, tests and handling the hiring and orientation procedure. Also,
head-hunting for executive/senior positions.
Personnel – updating and completion of filing system for personnel
records in accordance with policies and procedures, maintain employees'
attendance and vacations record updated.
Performance & Training – Organizing training sessions for employees.
Evaluation & Appraisal – Developing performance appraisal based on job
descriptions, and implementing an efficient performance appraisal
system.


Company Details

Integrated Development

Cairo, Egypt

51-100 employees

Computer Software

www.idco.sa

Aug 2016 to present (1 year 4 months)
HR Generalist at Nafham

Experience Details

HR Generalist

Project/Program Management, Human Resources, Operations/Management

Experienced (Non-Manager)

Recruitment Process – Handling the recruitment process from building
up a pool of candidates, screening CVs, conducting phone/ face to face
interviews, tests and handling the hiring and orientation procedure.
Evaluation & Appraisal – Developing performance appraisal based on job
descriptions, and implementing an efficient performance appraisal
system.
Admin Tasks – Responsible for administrative work related to HR.


Company Details

Nafham

Cairo, Egypt

N/A

Education

www.Nafham.com

Jun 2013 to Sep 2016 (3 years 3 months)
Community Manager at Nafham

Experience Details

Community Manager

Human Resources

Entry Level

Content Creation – writing blog posts, articles, newsletters,
communications materials, and material for social media channels.
Social Media Marketing – creating, managing and growing the
company’s presence through blogs, Twitter, Facebook, and other
strategically relevant online properties and creating a community-driven
educational platform.
Events and Event Planning – attending industry events and planning
meetups for our community.
Public Relations – managing incoming media requests and building
relationships with industry journalists; creating, executing and measuring
media campaigns.
Customer Relations – responsible for customer support – answering
questions however they come in (phone, e-mail, Twitter).
Analytics – Using Google Analytics to provide reports on metrics, and
continually find ways to improve on those metrics through testing and
new initiatives and Using social media monitoring tools to monitor
conversations and report on metrics.
Setting KPIs – for my subordinates and reporting the results to my
supervisor on a monthly basis.


Company Details

Nafham

Cairo, Egypt

N/A

Education

www.Nafham.com

May 2012 to Dec 2012 (7 months)
Call Center Agent at Etisalat

Experience Details

Call Center Agent

Sales/Retail, Customer Service/Support

Entry Level

Tele-selling – Selling Etisalat mobile lines to potential customers all over
Egypt, Conduct sales presentations, and product demos via the phone.
Following up – Supporting purchased customers till their new line is
activated.
Goal-oriented – Closing sales and meeting monthly goals in accordance
with the development plan.
Reporting – Preparing weekly activity reports.


Company Details

Etisalat

Cairo, Egypt

N/A

Computer Networking

www.Etisalat.com

Oct 2010 to Jan 2011 (3 months)

Education

Master's Degree in Psychology

Education Details

Master's Degree

Psychology

Ain Shams University, Egypt

Not specified

Thesis topic is Work Culture’s Impact on Employees’ Flourishment.

N/A

Ain Shams University
2013 - 2017
Bachelor's Degree in Psychology

Education Details

Bachelor's Degree

Psychology

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2007 - 2010

Certifications

TOEFL
Jun 2013

Certificate details

TOEFL

Jun 2013

550

N/A

N/A

N/A

Training and Courses

Training/Course Details

Human Recourse Management

Oct 2015

AUC - School of Continuing Education

- Organizational Behaviour - Recruitment & Selection - Strategic Management - Training & Development - Compensation - Employee & Labor Relations - Labor law & Pension law

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicBusiness DevelopmentCall Center AgentCofounder, PR Team MemberCommunity ManagerComputer NetworkingComputer SoftwareCustomer ServiceEducationEnglishFlexibleHR GeneralistHard WorkerHuman Recourse ManagementHuman ResourcesICDLManagementOrganizerPlannerPlanningProblem SolverProgram ManagementProjectPsychologyRecruitmentRetailSalesSupportTOEFL

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

ICDL

ICDL

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Human Resources

Human Resources

: Expert

: Extreme - I love it!

:

1-3 years

Planning

Planning

: Expert

: Extreme - I love it!

:

1-3 years

Management

Management

: Expert

: Extreme - I love it!

:

1-3 years

Recruitment

Recruitment

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Planner, Hard worker, Organizer, Problem Solver, Flexible / Adaptive

Online Presence

https://www.linkedin.com/profile/view?id=AAIAAAyB8hYBYTOi5OBNZwnJqBDRpiXwtl0rh4s&trk=nav_responsive_tab_profilehttps://www.facebook.com/HeidiRafeeq

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