Basic Info

Heba Abdallah

4 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Assistant reservation Manager at Abercrombie & Kent

Experience Details

Assistant reservation Manager

Tourism/Travel

Experienced (Non-Manager)

- responsible for the online booking
-handling the emails & calls and all the clients are foreigner
-make the reservation
-prepare the invoice
-make the payment


Company Details

Abercrombie & Kent

Cairo, Egypt

More than 1000 employees

Travel and Tourism

N/A

Mar 2015 to present (2 years 7 months)
English instructor & General Manager i at Smurfs Child Academy

Experience Details

English instructor & General Manager i

Training/Instructor

Manager

-Rolling a nursery and the General Manager.
-English instructor.
-Meetings the parent and handle the monthly fees.
-Interviewing the teachers.
-Responsible for the children.


Company Details

Smurfs Child Academy

Cairo, Egypt

11-50 employees

Other - Not Classified

N/A

Jun 2013 to Feb 2015 (1 year 8 months)
Call center at Xceed

Experience Details

Call center

Customer Service/Support

Entry Level

call center handling phone calls of customers and troubleshooting TE-data (on behalf of Xceed).


Company Details

Xceed

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Oct 2011 to May 2013 (1 year 7 months)

Education

B.S Computer Sciences in computer Sciences

Education Details

B.S Computer Sciences

computer Sciences

Arab Open University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Arab Open University
2006 - 2011
High School - American diploma

High School Details

American diploma

Dr. Nermin Ismail American Diploma school

Egypt

2006

A / Excellent / 85 -100%

N/A

Dr. Nermin Ismail American Diploma school
2006

Certifications

Certificate details

Human Resources Management

Mar 2017

N/A

N/A

N/A

AUC

N/A

Training and Courses

Training/Course Details

Fashion Designer

Dec 2012

MSA

N/A

Training/Course Details

German Course

Jan 2010

Gothe-institute

N/A

Training/Course Details

English Coures

Jun 1999

British Council

N/A

Training/Course Details

English Coures

Jan 2015

AUC

N/A

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

Assistant Reservation ManagerCall CenterCommunicatorComputer SciencesConsumer ServicesCreativeCustomer ServiceEnglishEnglish CouresEnglish Instructor & General Manager IFashion DesignerGeneral ManagerGermanGerman CourseHuman Resources ManagementInteractiveMicrosoft OfficeOrganizerOther - Not ClassifiedProblem SolverSupportTeachingTourismTravelTravel And Tourism

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: High

:

More than 7 years

Fields of Expertise

Teaching

Teaching

: Expert

: High

:

1-3 years

General Manager

General Manager

: Expert

: High

:

1-3 years

Tourism

Tourism

: Advanced

: High

:

1-3 years

Call center

Call center

: Beginner

: Medium

:

1-3 years

Key Skills

Communicator, Creative, Organizer, Problem Solver, Interactive

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