Heba Zaky
Proposal Manager at DXC Technology
Cairo, Egypt- Customer Service
- IT Help Desk
- Operations
- Call Center
- CS Quality
Work Experience
Bid Production Manager- MEAFull Time
Orange Business Services
June 2020 - November 2023 • 3 yrs, 5 months
Quality and IT Governance AnalystFull Time
Vodafone International Services
May 2014 - August 2015 • 1 yr, 3 months
Education
- St. John's UniversityJan 2016 to Jan 2018 · 2 Years
MBA in Business Analytics
- Benha UniversityJan 2000 to Jan 2004 · 4 Years
BSc in Communication Engineering
- Shobra ElKhaima Secondery School for Gilrs Jan 1999
High School - Thanaweya Amma
Achievements
Awarded for Exceptional performance from Vodafone Egypt IT Director during the January 2011 revolution time. Awarded a scholarship to study MBA in NY, USA from HEI (Higher education initiative) funded by USAID.
Skills
Tools and Fields of Expertise
- Customer Service
- IT Help Desk
- Operations
- Call Center
- CS Quality
- Tableau
- MS Power Point
- Microsoft Word
- Microsoft Powerpoint
- Service Desk
- IT Operation Management
- Microsoft Excel
- Active Directory
- Remedy
- Troubleshooting
- Presentation Skills
- MS Excel
- ITIL
- Team management
- Python
- R- Language
- Postgre SQL
- Power BI
- MBA
Languages
Arabic
FluentEnglish
FluentFrench
Beginner
Training & Certifications
Certfied Data Science Associate
Epsilon AI·2021Data Analyst Track
Udacity·2020Business Analysis Foundation
Lynda.com·2019Balsamiq Mockups for UX Design
Lynda.com·2019Bloomberg Market Concepts
Bloomberg LP·2017ITIL Service Capability:Release,Control & Validation (RCV)
Global Knowledge-UK·2015COBIT 5-Foundation
Global Knowledge-UK·2015ITIL Service LifeCycle: Continuous Service Improvement (CSI)
Global Knowledge-UK·2014ITIL Service Capability:Operational Support & Analysis (OSA)
Global Knowledge-UK·2014Project Management Exam Preparation
RITI·2014ITIL Foundation V3
APMG·2013Six Sigma- Green Built
Vodafone Egypt·2012Train The Trainer
Quest·2012ITIL Foundation V3
OMS·2011