Basic Info

Heba El-Sheikh

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Web Chat Advisor at Otlob

Experience Details

Web Chat Advisor

Customer Service/Support

Entry Level

Ensure the highest possible quality of customer service for our customers.
Process order and manage relationship with hundreds of restaurants across Egypt
Ensure that processes are followed and bring in new ideas for improvement
Handle customers and vendors’ requests


Company Details

Otlob

Cairo, Egypt

51-100 employees

Internet/E-commerce

https://www.otlob.com/

Feb 2017 to present (1 month)
Telesales at Xclusives card

Experience Details

Telesales

Sales/Retail

Entry Level

buying a discount card by calling customers.
Working within a team based on the team leader's instructions


Company Details

Xclusives card

Cairo, Egypt

51-100 employees

Marketing and Advertising

http://xclusivescard.com/

Dec 2014 to May 2015 (5 months)

Achievements


I was member in Family at College that do charity work

Education

Bachelor's Degree in Management Information Systems

Education Details

Bachelor's Degree

Management Information Systems

Sadat Academy for Management Sciences, Egypt

A / Excellent / 85 -100%

N/A

N/A

Sadat Academy for Management Sciences
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Alyaa Private School

Egypt

2008

A / Excellent / 85 -100%

N/A

Alyaa Private School
2008

Training and Courses

Training/Course Details

Graphics Design Diploma

Feb 2013

YAT

Photoshop CS5 Indesign CS5 Illustrator CS5

Training/Course Details

ICDL

Feb 2012

Maadi Public Library

N/A

Training/Course Details

Soft Skills

Dec 2011

IBM

N/A

Training/Course Details

Web design Diploma

Jun 2013

YAT Learning Centers

HTML Dreamweaver CS6 Photoshop for web CS6 Flash CS6 swishmax CSS jquery Adobe Audition

Training/Course Details

English Course

May 2014

Berlitz

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

Adobe IllustratorAdobe IndesignAdobe PhotoshopAnimation MoviesArabicBusiness DevelopmentCreativeCustomer ServiceE-commerceEnglishEnglish CourseFacebookFantacy MoviesGraphics DesignGraphics Design DiplomaHandles StressICDLInteractiveInternetManagement Information SystemsMarketing And AdvertisingOrganizerReadingRetailSalesSoft SkillsSupportSupportiveTelesalesWeb Chat AdvisorWeb DesignWeb Design Diploma

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

1-3 years

Adobe Illustrator

Adobe Illustrator

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Adobe Indesign

Adobe Indesign

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Web design

Web design

: Beginner

: Extreme - I love it!

:

Less than 1 year

Graphics Design

Graphics Design

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Creative, Organizer, Handles Stress, Interactive, Supportive

Online Presence

https://www.linkedin.com/in/heba-el-sheikh-93456374?trk=nav_responsive_tab_profile_pichttps://www.facebook.com/heba.t.elsheikh

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