Basic Info

Heba Tallah Hassan

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

HR Specialist at FedEx

Experience Details

HR Specialist

Human Resources

Experienced (Non-Manager)

•Handling the payroll system and any other payroll issues
•Preparing a monthly payroll sheet
•Manage the Recruitment procedures and the Exit clearance procedures
•Manage and prepare an induction programs for new employees
•Responsible for all social insurance “Form 1 In - Form 6 Out and Form 2”
•Responsible for the medical insurance and handling all the medical claims and medical issues
•Maintaining and organizing the personnel files in compliance with applicable requirements of the Egyptian Labor Law
•Prepare leaves and attendance reports and collect all data for running accurate monthly payroll
•Responsible for internal communication, making announcements of new hires, promotions,
•Responsible for offers, Salary Adjustments , HR Letters & loans...Etc
•Issue disciplinary warnings, notices and take actions against the employees who violate the company policies and rules
•Responsible for the Employees clearance (EOSB) and Exit procedures including the Exit Interviews & Final Settlement
•Representing the company at different employment fairs


Company Details

FedEx

Cairo, Egypt

501-1000 employees

Logistics and Supply Chain

N/A

Jan 2014 to present (3 years 3 months)
HR Assistant at FedEx

Experience Details

HR Assistant

Human Resources

Entry Level

•Maintaining and organizing the personnel files in compliance with applicable requirements, under the supervision of the HR Executive
•Registering and reporting monthly transactions affecting employees’ salaries, and helping ensure proper forms are filled and used for each payroll transaction
•Ensuring employees comply with the Time and Attendance policy; by creating finger prints and issue delay deductions reports
•Coordinating with the medical assistant to schedule medical checks for new candidates, making sure every candidate enjoys medical insurance. Preparing social insurance documents and files to be submitted to the social insurance authorities, as per the Egyptian labor laws, in coordination with HR Executive
•Following up the clearance procedures; the Exit Interviews until the employee receives his/her entitlements and is removed off the system.
•Handling the Recruitment process
•Assisting the Recruitment Specialist in collating and gathering the employee’s employment documents, and supporting the HR Executive in the employment Procedures to ensure proper standards are adhered as per company policy


Company Details

FedEx

Cairo, Egypt

501-1000 employees

Logistics and Supply Chain

N/A

Mar 2013 to Dec 2013 (9 months)
Acting Admin Assistant for General Manager at FedEx

Experience Details

Acting Admin Assistant for General Manager

Administration

Experienced (Non-Manager)

•Scheduling and organizing complex activities such as meetings, travel, conferences and department activities for all members of the department. Creating and developing visual presentations for the GM
•Establishing, developing, maintaining and updating filing system for the GM and the department. Retrieving information from files when needed
•Sorting and distributing mail. Opening mail for the GM. Draft written responses or replies by phone or e-mail when necessary. Respond to regularly occurring requests for information
•Answering phones for GM. Taking messages or fields/answers all routine and non-routine questions
•Acting as a liaison with other departments and outside agencies and Dubai, including high-level staff such as CEOs, presidents, senior vice presidents and chiefs. Handling confidential and non-routine information and explain policies when necessary
•Working independently and within a team on special nonrecurring and ongoing projects. At certain projects; being delegated in planning and coordinating multiple presentations, disseminating information, coordinating direct mailings, creating brochures
•Typing and designing general correspondences, memos, charts, tables, graphs, business plans, etc. Proofread copy for spelling, grammar and layout, making appropriate changes. Responsible for accuracy and clarity of final copy


Company Details

FedEx

Cairo, Egypt

501-1000 employees

Logistics and Supply Chain

N/A

May 2013 to Dec 2013 (7 months)
Call Center Agent at at FedEx

Experience Details

Call Center Agent at

Customer Service/Support

Entry Level

N/A


Company Details

FedEx

Cairo, Egypt

501-1000 employees

Logistics and Supply Chain

N/A

Jul 2012 to Feb 2013 (7 months)
Class English Teacher at Ultimate Child Academy Nursery

Experience Details

Class English Teacher

Education/Teaching, Training/Instructor

Entry Level

N/A


Company Details

Ultimate Child Academy Nursery

Cairo, Egypt

51-100 employees

Education

N/A

Jan 2012 to Jun 2012 (5 months)
Tour Operator at Karnak

Experience Details

Tour Operator

Tourism/Travel

Student

Training at Karnak Egypt Air - Tour operator
My responsibilities include:
•Making Accommodations of Hotels
•Preparing tourism journey for the passenger


Company Details

Karnak

Cairo, Egypt

More than 1000 employees

Travel and Tourism

N/A

Feb 2009 to Oct 2011 (2 years 8 months)
Customer Service Agent (intern) at EgyptAir

Experience Details

Customer Service Agent (intern)

Tourism/Travel

Student

Training at the station of the transit area in the airport & the customer service office of Egypt Air
My responsibilities include:
•Making Accommodations of Hotels
•Dealing with the passengers/customers and solving their problems
•Checking in & out the boarding pass
•Checking Visa


Company Details

EgyptAir

Cairo, Egypt

N/A

Airlines/Aviation

N/A

Jul 2008 to Sep 2011 (3 years 2 months)
Call Center Representative (intern) at QNB

Experience Details

Call Center Representative (intern)

Banking

Student

N/A


Company Details

QNB

Cairo, Egypt

More than 1000 employees

Banking

N/A

Sep 2010 to Sep 2010 (1 month)

Education

Bachelor's Degree in Faculty of Arts , English Section

Education Details

Bachelor's Degree

Faculty of Arts , English Section

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2008 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El-Manara Language Shcool

Egypt

2007

A / Excellent / 85 -100%

N/A

El-Manara Language Shcool
2007

Certifications

Certificate details

Foundation HR Certificate

Jun 2013

N/A

N/A

N/A

AUC

N/A

Certificate details

Career HR Certificate

Jun 2014

N/A

N/A

N/A

AUC

N/A

Certificate details

HR Professional Certificate - HRCI

Jun 2016

N/A

N/A

N/A

HR Certification Institute - HRCI

N/A

Training and Courses

Training/Course Details

Payroll and Administration - Workshop

Feb 2014

AUC

N/A

Training/Course Details

Time Management - Workshop

Sep 2014

American Chamber of Commerce in Egypt

N/A

Training/Course Details

Business Process Outsourcing

Sep 2011

Ain Shams University

N/A

Training/Course Details

Berlitz

Sep 2010

Ain Shams University

English conversation course

Training/Course Details

Business Process Outsourcing

Sep 2011

Ain Shams University

Voice and Data course including customer service and telephone etiquette sponsored by the ministry of communication and information technology and EDU Egypt program(Business process outsourcing)

This profile is not updated!
Last update more than 5 months ago.

Jobseeker photo

Profile Skills and Keywords

Acting Admin Assistant For General ManagerAdaptiveAdministrationAirlinesArabicAviationBankingBerlitzBusiness Process OutsourcingCall Center RepresentativeCall Center Agent AtCareer HR CertificateClass English TeacherCustomer ServiceCustomer Service AgentEducationEnglishFaculty Of Arts , English SectionFlexibleFoundation HR CertificateFrenchHR AssistantHR Professional Certificate - HRCIHR SpecialistHard WorkerHuman ResourcesInternetLogistics And Supply ChainMicrosoft OfficeMicrosoft OutlookMicrosoft WordOrganizerPayroll And Administration - WorkshopShoppingSocialSportsSupportSupportiveTime Management - WorkshopTour OperatorTourismTourism & TravelingTravelTravel And TourismTravelling

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Tourism & Traveling

Tourism & Traveling

: Expert

: Extreme - I love it!

:

3-5 years

Human Resources

Human Resources

: Advanced

: Extreme - I love it!

:

1-3 years

Education

Education

: Advanced

: High

:

Less than 1 year

Key Skills

Hard worker, Organizer, Flexible / Adaptive, Social, Supportive

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