Basic Info

Heba Morsi

12 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Office Manager and Personal Assistant to the Head and Managing Director – Investment Banking at CI Capital Holding

Experience Details

Office Manager and Personal Assistant to the Head and Managing Director – Investment Banking

Administration

Manager

-Principal Accountability & Responsibility:
Calendar management, meeting and appointments
- Manage and maintain the Head and MD calendar and be able to prioritize and monitor any schedule/diary conflicts
- Plan and schedule meetings and appointments for both internal and external meetings, conferences and business travel
- Update the Head and MD of upcoming deadlines for both internal & external commitments and engagements



Internal and external office communications
- To attend and prepare minutes and records of various Weekly/ Monthly meetings (Project Management & Technical meetings). To distribute the minutes of meeting on a timely basis and to follow up actions when relevant. To prepare the next meeting by collecting and providing relevant materials.
- Arrange for distribution of correspondences on a timely basis
- Follow-up on incoming and outgoing correspondences with Employees, Internal memos. Review the applicability and priority of correspondences, reports and other documents and to highlight any urgent correspondence
- Filter information, communication and taking appropriate action by escalating or redirecting based on the Head and MD direction in order to manage their time efficiently
- Coordinate meetings, discussions and appointments including preparation of materials for discussion and other amenities

Record keeping and File Management
- Maintain and control an accurate and complete record of documents and correspondences in Database
- Manage an organized filing system for efficient data retrieval. Ensure that the necessary documents such as records of correspondences, memos, minutes of meetings, project papers, reference materials and data/ information back-up are readily accessible when required
- Manage and maintain the Head and MD contacts database and to ensure that it is up-to-date

Reporting and Monitoring
- Ensure timely and accurate preparation of documents, reports, papers and presentations for upcoming meetings/ appointments
- Develop and maintain periodic reporting for the Head and MD office as and when required

Office Management
- Leadership for the Secretarial/ Administrative/ Document Control staff by monitoring the procedures/ providing guidelines to ensure that it is relevant to the operational needs
- Maintain overall knowledge of attending site visits and keep abreast of the development
- Manage and enhance relationships with the relevant internal & external partners, associates and any other relevant organizations/ bodies
- Maintain a flow of information to colleagues and other co-employees while maintaining confidentiality or sensitive information and interact professionally with all levels of management, staff, business associates, partners and the Employer representatives at all times
- Undertake other important ad-hoc assignments and entrusted responsibilities that may arise due to work contingencies.


Company Details

CI Capital Holding

Cairo, Egypt

More than 1000 employees

Banking

N/A

Nov 2015 to present (1 year 1 month)
Executive Operation Assistant to the U.N Director at United Nations

Experience Details

Executive Operation Assistant to the U.N Director

Administration

Manager

Job responsibilities
Calendar Management
- Oversees and manages President’s & COO’s daily schedules
- Facilitates communication within the organization, skillfully manages global work
across time zones
- Coordinating conference calls
- Prioritizing and preparing for upcoming meetings/trips/fundraising events
- Arranging regular communications and updates with Senior team members
Email and Contact Management
- Monitoring progress of Operations against deliverables, timelines, and budgets
- Screening email inboxes of COO and President in addition to their own, prioritizing all
key contacts and messages
- Providing technical expertise to ensure synching across team/ platforms/ devices
- Manages vendors to ensure execution and fulfillment of contracts and partnerships
- Leading the processing/routing of appropriate in-bound enquiries regarding
opportunities for engagement

Travel and Expenses
- Managing/Planning/Executes all travel arrangements
- Providing full itineraries in Calendar and circulates as necessary
- Assisting as needed for any other team members, founders, board members traveling
- Managing re-imbursement process for CFO

Coordinating CWR Founders Gatherings & Board Meetings
- Preparing and providing monthly updates for the Founders with assistance and
direction from Development Director and COO
- Coordinating global Founders gatherings 2-3 times a year, liaising with their teams as
appropriate
-Scheduling board meetings and ensuring all materials are collated and sent to
participants in good time

Local Activity Assistance
- Coordinating and organizing Network Engagement events, often taking the lead
organizational role when they occur locally
- Scheduling board meetings, coordinates board members’ and Senior team members’
calendars, and manages logistics, schedule, and materials
Other ad-hoc assistance as befits a startup organization
-Taking initiative to provide additional support for projects, working closely with the CWR Team and focusing on implementation of solutions


Company Details

United Nations (multinational)

Cairo, Egypt

More than 1000 employees

Government

N/A

Jun 2014 to Sep 2015 (1 year 3 months)
PA & Executive Secretary to the Territory Manager at Cameron Iron Works-One Subsea/Schlumberger

Experience Details

PA & Executive Secretary to the Territory Manager

Administration

Manager

-Answering telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Preparing Tenders including quotations, cover letters, index, e.t.c.
- Keeping track of all quotation expiry dates and deliveries due date for our customers.
- Responding to all inquiries and keeping records soft and copy of all Egypt/Jordan & Turkey individual customers. Ex: Khalda, GPC, Abu Qir,Gupco,Brullus,Petrobel,Bapetco, Suco, Zeitco. BP Jordan, ATA-SU PETROL LTD, Shell Turkey and TPAO
-Complete forms in accordance with company procedures.
-Compose and distribute meeting notes, routine correspondence, and reports.
-Locate and attach appropriate files to incoming correspondence requiring replies.
-Mail newsletters, promotional material, and other information.
-Maintain scheduling and event calendars.
-Make copies of correspondence and other printed material.
-Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters.
-Schedule and confirm appointments for clients, customers, or supervisors.
- Maintaining and devising office systems, including filing, data management etc (Updating files on our servers)
- Preparing weekly Minutes of Meetings and any other when needed.
- Distributing and sending courier to the addressed destination.
- Keeping records to all PO’s of previous years and upcoming years of all inside and outside customers.
- Arrangements for Meet & Greet of all guests + all employees, Hotel reservation and visa issuing.
- Preparing Visa Letter for any employee travelling for an outside job.
-Marking my calendar upon rotation occurring between engineers in required sites.


Company Details

Cameron Iron Works-One Subsea/Schlumberger (multinational)

Cairo, Egypt

More than 1000 employees

Oil and Gas

N/A

Mar 2013 to Jun 2014 (1 year 3 months)
International Account Supervisor / HR Specialist (UK Account) at Vodafone International Services

Experience Details

International Account Supervisor / HR Specialist (UK Account)

Customer Service/Support

Manager

-Provide an open communication channel for all team members, ensuring an environment of approachability and timely resolution of issues
-Apply Vodafone performance management and disciplinary procedures where appropriate
2. Learning and Development:
-Maintain up to date team and personal knowledge of Vodafone products and services, department and company activities and use this information appropriately in customer and team interactionsessions.
-Coach, mentor and one on one training
3. Performance Management:
-Participate in performance reviews with individual team members
-Track performance
4.Operational Requirements:
-Assist in ensuring all quality standards are met by ensuring two quality evaluations are completed per CSR per week
-Report on and monitor KPI’s and SLA’s and provides recommendations for improvements.


Company Details

Vodafone International Services (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

May 2010 to Jun 2013 (3 years 1 month)
Executive Personal Assistant for US Ambassador (temp) Margaret Scooby at The Embassy of the Unites States Of America

Experience Details

Executive Personal Assistant for US Ambassador (temp) Margaret Scooby

Administration

Manager

-Screening telephone calls, and handling requests, and enquiries, when appropriate.
-Maintaining and organizing diaries and planning and scheduling proper appointments and meetings.
-Dealing with incoming calls, post, email, and faxes, and taking minutes and dictation in meetings.
-Creating spreadsheets, composing correspondence, managing databases.
-Creating presentations, documents, reports, and using digital graphics and desktop publishing software.
-Organizing meetings, attending them and ensuring that the manager is well geared up for meetings.
-Making decisions and assigning work to other staff members in the absence of manager, and deputizing for the ambassador.
-Conducting research and disseminating information through telephone, websites, mail services, and e-mail.
-Maintaining and devising office systems, including filing, data management etc.
-Coordinating a variety of travel, meetings and other calendar appointments, Requiring interaction with both internal and external contacts.
-Filtering emails, highlights urgent correspondence and details and prints attachments and present them to the Chairman in a manner that allows him the appropriate time to follow up or take necessary actions.
- Anticipating Office’s needs and preparing required materials for conferences, meetings, calls and various appointments.
- Presenting a daily folder to the ambassador of papers to be signed and or reviewed. Informs, advises, and collects information and details to help troubleshoot issues or matters of concern that are presented to the ambassador.
- Reading, understanding and or interpreting guidelines, publications, regulations, practices and directives and taking action and or refers information to the appropriate sources such as GM’s and Managers as appropriate for further action. Following up on status and reports progress to the ambassador accordingly.
- Schedules on behalf of the ambassador meetings between her and her direct reports and the committees and groups which report directly to her.

- Notes commitments made by the ambassador and or sources during meetings; arranging for implementation and follow up.
- Filter general information, queries, phone calls, and invitations by directing or redirecting to the appropriate persons or departments
- Manage the process of calling for briefing on behalf of the ambassador from the start to finish ensuring that she is fully prepared and briefed for all matters and engagements.
- Maintain and keep an accurate record of papers and electronic correspondence on behalf of the ambassador.
- Draft and prepare correspondence on behalf of the ambassador, including the drafting of general replies.
- Assist Managers and staff as directed with the creation of reports, presentations, etc. including researching compiling and developing necessary information and materials.
- Assist with annual budget reviews and process including task associated with developing, monitoring and reporting financial and Target or KPI data.
- Ensure guests meeting the ambassador are greeted and received properly thus ensuring a positive professional impression of the ambassador and her Office.
- Provide and accommodate assistance to the ambassador that is in line with her work habits and preferences.


Company Details

The Embassy of the Unites States Of America (multinational)

Cairo, Egypt

More than 1000 employees

Government

N/A

Feb 2010 to May 2010 (3 months)
Team Leader/ HR(Call Center) at Mobinil

Experience Details

Team Leader/ HR(Call Center)

Customer Service/Support, Human Resources

Manager

Create job descriptions.
-Lead the creation of a recruiting and interviewing plan for each open position.
-Efficiently and effectively fill open positions.
-Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.
-Develop a pool of qualified candidates in advance of need.
-Research and recommend new sources for active and passive candidate recruiting.
-Build networks to find qualified passive candidates.
-Post positions to appropriate Internet sources.
-Improve the company website recruiting page to assist in recruiting.
-Research new ways of using the Internet for recruitment.
Use social and professional networking sites to identify and source candidates.


Company Details

Mobinil

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

May 2007 to Feb 2010 (2 years 9 months)
(Executive Senior Project Secretary to CEO/Hr Resources Specialist) at TAKREER- DODSAL -IRP (Inter Refiners Pipeline Project)

Experience Details

(Executive Senior Project Secretary to CEO/Hr Resources Specialist)

Administration, Human Resources

Experienced (Non-Manager)

-Answering telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
-Complete forms in accordance with company procedures.
-Compose and distribute meeting notes, routine correspondence, and reports.
-Locate and attach appropriate files to incoming correspondence requiring replies.
-Mail newsletters, promotional material, and other information.
-Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters.
-Schedule and confirm appointments for clients, customers, or supervisors.
-Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
-Recruiting and staffing.


Company Details

TAKREER- DODSAL -IRP (Inter Refiners Pipeline Project)

Abu Dhabi, United Arab Emirates

More than 1000 employees

Oil and Gas

N/A

Jun 2004 to Mar 2007 (2 years 9 months)

Education

Bachelour in Computer Science and Information System

Education Details

Bachelour

Computer Science and Information System

October 6 University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

October 6 University
2000 - 2004
High School - American diploma

High School Details

American diploma

The American International School

United Arab Emirates

2000

A / Excellent / 85 -100%

N/A

The American International School
2000

Certifications

SAT 1
Jul 2000

Certificate details

SAT 1

Jul 2000

N/A

N/A

N/A

AMIDEAST

N/A

SAT 2 - ELPT
Jul 2001

Certificate details

SAT 2 - ELPT

Jul 2001

N/A

N/A

N/A

N/A

This profile is fresh!
Last update 4 days ago.

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Profile Skills and Keywords

(Executive Senior Project Secretary To CEO/Hr Resources Specialist)AdaptiveAdministrationArabicBankingCameron Iron Works-One Subsea/SchlumbergerComputer Science And Information SystemCustomer ServiceEnglishExecutive Operation Assistant To The U.N DirectorExecutive Personal Assistant For US Ambassador (temp) Margaret ScoobyFlexibleGovernmentHard WorkerHuman ResourcesInternational Account Supervisor / HR Specialist (UK Account)MS Office ProgramsOffice Manager And Personal Assistant To The Head And Managing Director Investment BankingOil And GasPA & Executive Secretary To The Territory ManagerPresenterProblem SolverSAT 1SAT 2 - ELPTSupportTeam Leader/ HR(Call Center)Team PlayerTelecommunicationTelecommunicationsThe Embassy Of The Unites States Of AmericaUnited NationUnited NationsVodafone International Services

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Advanced

: Fluent

: Fluent

Tools and Technologies

MS Office programs

MS Office programs

: Expert

: High

:

More than 7 years

Fields of Expertise

Banking

Banking

: Expert

: Extreme - I love it!

:

1-3 years

Telecommunication

Telecommunication

: Expert

: Extreme - I love it!

:

5-7 years

Oil and Gas

Oil and Gas

: Expert

: Extreme - I love it!

:

5-7 years

United Nation

United Nation

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Presenter, Problem Solver, Flexible / Adaptive, Team Player

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