Basic Info

Heba Fayyad

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

International Account Adviser at Vodafone

Experience Details

International Account Adviser

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone (multinational)

Egypt

More than 1000 employees

Consumer Services , Telecommunications, Business Services - Other

N/A

Apr 2011 to Sep 2015 (4 years 5 months)
Technical & billing rep. at LinkDotNet

Experience Details

Technical & billing rep.

Customer Service/Support

Entry Level

N/A


Company Details

LinkDotNet

Egypt

More than 1000 employees

Information Technology Services

N/A

Jul 2010 to Apr 2011 (9 months)

Education

Bachelor's Degree in Linguistics

Education Details

Bachelor's Degree

Linguistics

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2005 - 2010
This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicBusiness PlanningBusiness Services - OtherCRMConsumer ServicesCookingCustomer ServiceDetails-orientedEnglishFrenchHuman ResourcesInformation Technology ServicesInternational Account AdviserInternetItalianJapaneseLeaderLinguisticsMaking PlansMicrosoft WordMusicNetworksPlaying Computer GamesPresenterReadingSocial MediaSupportSupportiveTeachingTechnical & Billing Rep.TelecommunicationsVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Japanese

Japanese

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Italian

Italian

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Social Media

Social Media

: Expert

: Extreme - I love it!

:

5-7 years

CRM

CRM

: Advanced

: Medium

:

1-3 years

Fields of Expertise

Networks

Networks

: Expert

: Extreme - I love it!

:

1-3 years

Business Planning

Business Planning

: Advanced

: High

:

1-3 years

Human Resources

Human Resources

: Advanced

: Extreme - I love it!

:

Less than 1 year

Teaching

Teaching

: Beginner

: High

:

Less than 1 year

Key Skills

Analytical, Leader, Presenter, Details-oriented, Supportive

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