Heba Ibrahim

Community Support Representative - Incident Response Team at Uber

6th of October, Giza, Egypt
  • English
  • Microsoft Office
  • Microsoft Powerpoint
  • Customer Service
  • Typing and Making Presentations

Work Experience

Community Support Representative - Incident Response TeamFull Time

Uber

September 2017 - Present • 6 yrs, 7 months

Consumer Service Agent (English and Arabic)Full Time

Careem Car

July 2017 - September 2017 • 2 months

Subject Matter ExpertFull Time

Vodafone UK

May 2017 - July 2017 • 2 months

Resolution Team - Customer Relations Tier 1.5 - Ombudsman Team SpecialistFull Time

Vodafone UK

July 2016 - May 2017 • 10 months

Education

  • A Bachelor Degree in Tourism and Hotels in Tour Guidance

    Suez Canal University (SCU)Jan 2012 to Jan 2015 · 3 Years

  • High School - Thanaweya Amma

    Al Massaeid Secondery School for Girls Jan 2012

Achievements

I graduated from university with a Very Good with Honor degree in 2015

Skills

Tools and Fields of Expertise

  • English
  • Microsoft Office
  • Microsoft Powerpoint
  • Customer Service
  • Typing and Making Presentations
  • Tour Guidance
  • google sheets
  • Microsoft Excel
  • Adobe Photoshop
  • illustrator

Languages

  • Arabic

    Fluent

  • English

    Fluent

  • Spanish

    Beginner

Training & Certifications

  • Tour guidance

    Suez Canal University·2015
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