Basic Info

Heba Ibrahim

2 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Subject Matter Expert at Vodafone UK

Experience Details

Subject Matter Expert

Customer Service/Support

Manager

N/A


Company Details

Vodafone UK (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

Vodafone.co.uk

May 2017 to present (5 months)
Customer Support at Vodafone UK

Experience Details

Customer Support

Customer Service/Support

Manager

N/A


Company Details

Vodafone UK

Giza, Egypt

More than 1000 employees

Telecommunications

Vodafone.co.um

Sep 2015 to present (2 years 1 month)
Consumer Service Agent (English and Arabic) at Careem Car

Experience Details

Consumer Service Agent (English and Arabic)

Customer Service/Support

Entry Level

N/A


Company Details

Careem Car

Cairo, Egypt

More than 1000 employees

Transportation

N/A

Jul 2017 to Sep 2017 (2 months)
Resolution Team - Customer Relations Tier 1.5 - Ombudsman Team Specialist at Vodafone UK

Experience Details

Resolution Team - Customer Relations Tier 1.5 - Ombudsman Team Specialist

Customer Service/Support

Experienced (Non-Manager)

I handle customer complains.


Company Details

Vodafone UK (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

vodafone.co.uk

Jul 2016 to May 2017 (10 months)
Billing and Charge Specialist at Vodafone UK

Experience Details

Billing and Charge Specialist

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone UK (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

www.vodafone.co.uk

Mar 2016 to Jul 2016 (4 months)
Technical Support Specialist at Vodafone UK

Experience Details

Technical Support Specialist

Customer Service/Support

Experienced (Non-Manager)

Technical support, I helped UK customers with their various Network and Devices queries.


Company Details

Vodafone UK (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

vodafone.co.uk

Sep 2015 to Nov 2015 (2 months)

Achievements


I graduated from university with a Very Good with Honor degree in 2015

Education

A Bachelor's Degree in Tourism and Hotels in Tour Guidance

Education Details

A Bachelor's Degree in Tourism and Hotels

Tour Guidance

Suez Canal University, Egypt

B / Very Good / 75 - 85%

Ancient Egyptian History Modern Egyptian History Ancient Egyptian Monuments English in Tourism Spanish in Tourism Holography Tour Guidance Training

I graduated with an honor's degree (Very Good with an Honor's Degree)

Suez Canal University
2012 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Massaeid Secondery School for Girls

Egypt

2012

B / Very Good / 75 - 85%

N/A

Al Massaeid Secondery School for Girls
2012

Training and Courses

Training/Course Details

Tour guidance

Jul 2015

Suez Canal University

N/A

This profile is fresh!
Last update 13 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdobe PhotoshopArabicArtBilling And Charge SpecialistConsumer Service Agent (English And Arabic)CreativeCustomer ServiceCustomer SupportEnglishFilmsFlexibleFoodHard WorkerMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointPhotographyResolution Team - Customer Relations Tier 1.5 - Ombudsman Team SpecialistSocialSpanishSubject Matter ExpertSupportTeam PlayerTechnical Support SpecialistTelecommunicationsTour GuidanceTransportationTravelTyping And Making PresentationsVodafone UK

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Spanish

Spanish

: Intermediate

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

English

English

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Typing and Making Presentations

Typing and Making Presentations

: Expert

: Extreme - I love it!

:

3-5 years

Tour Guidance

Tour Guidance

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Creative, Flexible / Adaptive, Social, Team Player

Online Presence

https://www.facebook.com/HebaAAbraham

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