Heba Alkady

Virtual Assistant

• Job Details:Provided Arabic language support, translating 10+ PR materials and communications, ensuring cultural relevance and clarity for diverse audiences. Maintained seamless communication across teams via WhatsApp and email, achieving a 95% on-time project completion rate. Conducted market research on social media, competitor strategies, and audience behavior, identifying 5+ new growth opportunities for the organization.

Executive Administrator & Coordinator

• Job Details:Facilitated Ministry of Labor (MOL) program coordination, resulting in a 30% improvement in salon and spa workforce approvals and streamlined documentation processes. Represented QHBIN & Cidesco Qatar in 15+ industry discussions, expanding the network by 40% while increasing participation and membership. Optimized administrative workflows, reducing processing time for program coordination by 30% and improving operational efficiency. Created and delivered 20+ bilingual business presentations, driving successful government and private-sector collaborations and enhancing Tajmeel’s industry influence.

General Administrator & Receptionist

• Job Details:Managed front-desk operations, handling 50+ client inquiries daily and achieving a 98% customer satisfaction rate. Provided bilingual support (English & Arabic) for 100+ official communications, including translating documents, emails, and meetings, ensuring 100% accuracy and clarity. Handled weekly and monthly reporting, maintaining 100% accuracy in records on student performance, sales, and academy operations. Supported public relations and marketing efforts, updating academy event details and social media content, resulting in a 20% increase in event attendance.