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Hadeer Abbas Hasan Dahab

Senior customer service at Fitsole EG

Sheikh Zayed, Giza, Egypt

Work Experience

  • Senior customer serviceFull Time

    Fitsole EG

    Jul 2024 - Present -1 yr

    Egypt , Giza

    • Back Office ExecutiveFull Time

      IKEA

      Dec 2018 - Jul 2021 -2 yrs, 7 months

      Egypt , Cairo

      • Customer Service assistantFull Time

        IKEA by Alfuttaim Egypt

        Oct 2016 - Dec 2018 -2 yrs, 2 months

        Egypt , Cairo

        • Customer Care SpecialtistFull Time

          DrBridge

          Dec 2015 - Oct 2016 -10 months

          Egypt , Cairo

            • Education

            • Bachelor's Degree in Geographical information system

              Ain Shams University (ASU)

              Jan 2008 - Jan 2012 - 4 yr

            • High School - Thanaweya Amma

              El Helmia secondery school

              Jan 2008 

            Skills

            • CRM
            • Communication
            • Customer Support
            • Customer Service
            • Microsoft Office
            • Training
            • Sales
            • Retail Business
            • MS Office
            • SAP
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            Languages

            • Arabic

              Fluent

            • English

              Fluent

            Training & Certifications

            • Data analysis course

              SIS academy·2024

            • Leading and working in a team

              lynda.com·2017

            • Using Customer Surveys to Improve Service

              LYNDA.com·2017

            • Smile Effect

              Alfuttaim Group·2016
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