Basic Info

Hadeer abbas Hasan Dahab

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service assistant at IKEA by Alfuttaim Egypt

Experience Details

Customer Service assistant

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

IKEA by Alfuttaim Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Retail

www.ikea.com/eg

Oct 2016 to present (10 months)
Customer Care Specialtist at DrBridge

Experience Details

Customer Care Specialtist

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

DrBridge

Cairo, Egypt

101-500 employees

Consumer Services , Medical Devices and Supplies

www.vezeeta.com

Dec 2015 to Oct 2016 (10 months)
Call center agent at Raya Contact center "National Bank of Egypt project"

Experience Details

Call center agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Raya Contact center "National Bank of Egypt project"

Cairo, Egypt

More than 1000 employees

Banking, Consumer Services

N/A

Oct 2014 to Dec 2015 (1 year 2 months)
Customer Service agent at Mobinil

Experience Details

Customer Service agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Mobinil

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Feb 2013 to Feb 2014 (1 year)
Sales representative at Vodafone Store

Experience Details

Sales representative

Sales/Retail

Entry Level

N/A


Company Details

Vodafone Store (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Aug 2012 to Feb 2013 (6 months)

Education

Bachelor's Degree in Geographical information system

Education Details

Bachelor's Degree

Geographical information system

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Helmia secondery school

Egypt

2008

C / Good / 65 - 75%

N/A

El Helmia secondery school
2008

Training and Courses

Training/Course Details

Smile Effect

Dec 2016

Alfuttaim Group

i learned from this course: Customer service standards. How to think out of the box and how to be the ideal customer service representative. How to help the customer and reach his satisfaction .

Training/Course Details

Using Customer Surveys to Improve Service

Apr 2017

LYNDA.com

Learned from this course : How to make a survey to improve the service

Training/Course Details

Leading and working in a team

May 2017

lynda.com

Explaining what's the mean of team and teaming and how can we work in a team and when i can be a leader

This profile is fresh!
Last update was today

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Profile Skills and Keywords

AdaptiveArabicBankingBusiness DevelopmentCall Center AgentCommunicatorConsumer ServicesCustomer Care SpecialtistCustomer ServiceCustomer Service AgentCustomer Service AssistantCustomer-orientedEnglishFlexibleGeographical Information SystemIKEA By Alfuttaim EgyptLeading And Working In A TeamMedical Devices And SuppliesPresenterRetailSalesSales RepresentativeSmile EffectSocialSupportTelecommunicationsUsing Customer Surveys To Improve ServiceVodafone Store

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

customer service

customer service

: Expert

: High

:

3-5 years

Key Skills

Communicator, Presenter, Customer-oriented, Flexible / Adaptive, Social

Online Presence

https://www.facebook.com/H.DaHab91

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