Basic Info
Hadeer abbas Hasan Dahab
3 years
Cairo, Egypt
Bachelor's Degree
Experienced
Work Experience
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Customer Service assistant at IKEA by Alfuttaim Egypt
Experience DetailsCustomer Service assistant Customer Service/Support Experienced (Non-Manager) N/A Company DetailsIKEA by Alfuttaim Egypt (multinational) Cairo, Egypt More than 1000 employees Retail www.ikea.com/eg
Oct 2016 to present (10 months)
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Customer Care Specialtist at DrBridge
Experience DetailsCustomer Care Specialtist Customer Service/Support Experienced (Non-Manager) N/A Company DetailsDrBridge Cairo, Egypt 101-500 employees Consumer Services , Medical Devices and Supplies www.vezeeta.com
Dec 2015 to Oct 2016 (10 months)
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Call center agent at Raya Contact center "National Bank of Egypt project"
Experience DetailsCall center agent Customer Service/Support Experienced (Non-Manager) N/A Company DetailsRaya Contact center "National Bank of Egypt project" Cairo, Egypt More than 1000 employees Banking, Consumer Services N/A
Oct 2014 to Dec 2015 (1 year 2 months)
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Customer Service agent at Mobinil
Experience DetailsCustomer Service agent Customer Service/Support Experienced (Non-Manager) N/A Company DetailsMobinil Cairo, Egypt More than 1000 employees Telecommunications N/A
Feb 2013 to Feb 2014 (1 year)
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Sales representative at Vodafone Store
Experience DetailsSales representative Sales/Retail Entry Level N/A Company DetailsVodafone Store (multinational) Cairo, Egypt More than 1000 employees Telecommunications N/A
Aug 2012 to Feb 2013 (6 months)
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Education
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Bachelor's Degree in Geographical information system
Education DetailsBachelor's Degree Geographical information system Ain Shams University, Egypt C / Good / 65 - 75% N/A N/A Ain Shams University
2008 - 2012
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High School - Thanaweya Amma
High School DetailsThanaweya Amma El Helmia secondery school Egypt 2008 C / Good / 65 - 75% N/A El Helmia secondery school
2008
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Training and Courses
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Smile Effect at Alfuttaim Group
Dec 2016
Training/Course DetailsSmile Effect Dec 2016 Alfuttaim Group i learned from this course: Customer service standards. How to think out of the box and how to be the ideal customer service representative. How to help the customer and reach his satisfaction . |
Training/Course DetailsUsing Customer Surveys to Improve Service Apr 2017 LYNDA.com Learned from this course : How to make a survey to improve the service |
Training/Course DetailsLeading and working in a team May 2017 lynda.com Explaining what's the mean of team and teaming and how can we work in a team and when i can be a leader |
Likes and Dislikes
Last update was today
Profile Skills and Keywords
AdaptiveArabicBankingBusiness DevelopmentCall Center AgentCommunicatorConsumer ServicesCustomer Care SpecialtistCustomer ServiceCustomer Service AgentCustomer Service AssistantCustomer-orientedEnglishFlexibleGeographical Information SystemIKEA By Alfuttaim EgyptLeading And Working In A TeamMedical Devices And SuppliesPresenterRetailSalesSales RepresentativeSmile EffectSocialSupportTelecommunicationsUsing Customer Surveys To Improve ServiceVodafone StoreSelf-assesed Skills
Key Skills
Communicator, Presenter, Customer-oriented, Flexible / Adaptive, SocialOnline Presence
