Hazem Ebrahim Elabd

Information Technology DirectorFull Time

• Job Details:Responsible for the management, strategy and execution of IT infrastructure, Applications and Quality for an organization. Typical job duties include: • Overseeing technical projects in alignment with organizational goals • Directing the effective delivery of networks, development, and disaster recovery systems and processes • Working with information engineers to find solutions to manage business activities • Supervising a team of workers, while working closely with management, external vendors and advisors • Preparing financial budgets and presenting proposals for capital projects to senior executives • Researching and recommending new products • Leading efforts to improve IT processes

Information Technology Program ManagerFreelance / Project

• Job Details:Jan 2018 - Present Scope: Handle all projects-related activities such as managing integration projects, developing and maintaining project plan, identifying, tracking managing and resolving project issues, creating projects SLA, OLA, and KPIs, and ensuring post implementation. Manage related vendors such as IBM & Egada. Report to CIO & Steering committee for program status. Achievements • Managed Customer at the Heart Program for CAE Bank , with complete upgrade Siebel CRM , complete implementation of IBM UNICA enterprise marketing management system and Implement Oracle Social Relationship Management (SRM) system with program budget as USD 3,000,000

Program ManagerFull Time

• Job Details:Manage team to achieve operation targets of service quality, resource fulfillment, business operation, business controls compliance, financial and productivity: • Support Service Quality o Drive delivery team to achieve SLA/SLO Objectives. o Ensure team meet/exceed customer satisfaction target. • Resource Management o Hire and fulfill new demands with the necessary skills to execute project responsibilities. o Address the skills gaps of delivery team members and devise action plan to ensure that all delivery team members have adequate skills sets with client’s requirements. o Provide training/mentoring on service deliverables to newly hired resources. o Provide training/mentoring on service deliverables to existing resources in order to upgrade their skill level and thereby enhance quality/productivity • Delivery Management o Issue management and crisis handling. o Exception handling and new business exploration. o Work with team leader to manage the workload/performance of delivery team. o Maintain key members and backup resource information for Business Continuity Plan. Communicate to global service line for competency sharing. • Business Controls o Ensure the business control procedures are followed and documentations are in control. o Maintain a satisfactory audit posture, zero audit exposure and violation. • Pre-sales Activities o Product presentations and demonstrations o Support with technical qualification of sales opportunities o Provide answers to (technical) questions in a Request for Information(RFI) or a Request for Proposal(RFP) o Create POC implementation plans and monitor the approval process o Deliver Proof Of Concepts(POC) Project : Development & Support of ERP & CRM Applications for Orange Egypt