HAZEM MOHAMED RADWAN

MS Office Customer Service Call Center Operations

Camp Chezar, Alexandria, Egypt

Implementoo

Oct 2014 - Present -10 yrs, 9 months

Egypt , Alexandria

Job Details:1. Responsible of team performance & Support development 2. Follow-up with agents their numbers and enhancement their performance. 3. Daily Analysis for agents and products (Confirmation, Cancellation, Delivery). 4. Confirmation and Delivered improvements and Manage the workflow of the department. 5. Coaching and training agents on improving Customer Interaction and offering advisors guidance. 6. Send Weekly schedule to agents & support.

TE Data

Oct 2011 - Oct 2014 -3 yrs

Egypt , Alexandria

Job Details:1- To deal with walk in customers. 2- To have an intimate knowledge of the customer’s needs. 3- To provide customers with information regarding TE Data's new products. 4-To perform any other duties requested by the direct manager.

Raya Corporation for Retail

Sep 2010 - Sep 2011 -1 yr

Egypt , Alexandria

Job Details:1-Place orders to restock merchandise and handled receiving of products. 2-Manage payroll, scheduling, reports, email, inventory, and maintain clientele book and records. 3-Integrated new register functions. 4-Extensive work with visual standards and merchandising high-ticket items.

Mobinil

Aug 2009 - Aug 2010 -1 yr

Egypt , Alexandria

Job Details:1 – To works in the interest of both the company and the customer. 2 -To offers a service that the client is happy and that impinge upon satisfaction. 3 - Esquire style and polite with customers. 4 - Have the ability to work long-term relationships with customers. 5 - T carrying power to help him difficult to deal with complaints. 6 - To speak in a clear and easy so that the client can respond to him.

Tourism and Hotels in Tourism Studies
The Egyptian General Company for Tourism and Hotels "E.G.O.T.H"
Jan 2004 - Jan 2009 - 5 yr