Basic Info

Hatem Abdou

11 years

Florida, United States

Bachelor's Degree

Manager

Work Experience

Digital Marketing Consultant at YP

Experience Details

Digital Marketing Consultant

Marketing/PR/Advertising

Manager

•Research and cultivate leads for potential advertising partners.
•Make a high volume of sales calls to owners from Attorney's to Zen Masters.
•Use consultative sales skills to assess advertiser goals and educate owners on the power of YP.
•Exceed individual activity goals and expected quotas.
•Professionally detail all sales activity through our CRM platform.
•Actively publishing, communicating, and working on LinkedIn, Twitter, Face book, and emerging platforms as well.
•Researching the digital industry and keeping up on the latest trends, always up to date on strategic topics to help break down barriers and close sales.
•Responsible for creating persuasive presentations and overcoming any objections .
•Collecting potential advertiser info, signed contracts etc. and moving them through the appropriate channels.


Company Details

YP (multinational)

Jacksonville, United States

More then 1000 employees

Marketing and Advertising, Marketing and Advertising

www.yp.com

Jan 2015 to present (2 years)
Direct Sales Representative at Comcast

Experience Details

Direct Sales Representative

Sales/Retail

Experienced (Non-Manager)

• Display thorough and recent competitive knowledge of features, benefits, product differences, pricing, and campaigns for video, high-speed internet, home security and phone services.
• Communicate and build a rapport with customers.
• Evaluate customer's existing and potential product needs and make recommendations.
• Increase customer understanding of Comcast products and pricing models as well as competitive advantage over other service providers.
• Meet and exceed sales goals as established by local market.
• Independently establish and organize daily sales activities.
• Generate business through established and approved creative methods of lead generation. Implement effective sales closing technique to ensure product installation goal is achieved.
• Display thorough understanding of video, high-speed internet, and phone services.
• Demonstrate strong understanding of Comcast products, promoting and selling offering to individual customers by knocking on every door within assigned territory.


Company Details

Comcast

Jacksonville, United States

More than 1000 employees

Media Production , Broadcasting and Film

www.comcast.com

Oct 2013 to Jan 2015 (1 year 3 months)
Customer service and sales at Convergys

Experience Details

Customer service and sales

Customer Service/Support

Experienced (Non-Manager)

Conduct needs-based selling by


Company Details

Convergys (multinational)

Jacksonville, United States

More then 1000 employees

Outsourcing/Offshoring

www.convergys.com

Jun 2013 to Oct 2013 (4 months)
Premium Terminal Senior Agent at Qatar Airways

Experience Details

Premium Terminal Senior Agent

Customer Service/Support

Manager

• Meet and greet Celebrities, VIP’s, and First & Business class passengers in the premium terminal at Doha international airport in Qatar.
• Promote the lounge facilities (SPA-Duty free-Ala carte meals) and tickets upgrades.
• Check tickets and escort passengers to either the business-class or first-class lounge.
• Handling Passengers complaints and problems (Tickets-reservation-Seat assignment-special meal-Wheel chair, etc)
• In charge of the privilege club Loyalty program for the frequent travelers.
• Give orientation tours of the premium lounge to the commercial groups travelling.
• Communicate with the traffic staff to monitor the flights and release the passengers on time.
• Give training to the new joining staff and give feed back to the front office manager.
• Answer any questions about connecting flight and Escort VIP's to their respective lounge and Ensure all passengers are escorted to their appropriate boarding gates on time.


Company Details

Qatar Airways (multinational)

Doha, Qatar

More than 1000 employees

Airlines/Aviation

www.qatarairways.com

Feb 2010 to Apr 2013 (3 years 1 month)
Front office shift leader at Holiday Village Resorts

Experience Details

Front office shift leader

Tourism/Travel

Manager

Responsible for the efficient registration, rooming, checking in/out of hotel guest and delegating tasks required to fulfill the efficient running of the front desk. Report to the front office supervisor; handle cashier, billing, City ledger, reservations, guest relations and guest complaints. Responsible for the overall day to day functions of the front desk. Delegate tasks as per the shift check list. Register and make rooms blocking to all arrivals according to the reservation procedures. On check in, ensure that the guest fills the registration card completely and legibly and that the guest is assigned a room of the type and at the rate requested and I make sure that the guest should be sold a room at the highest available rate and offer upgrade to all guests. Enter all arrivals into the computer system immediately on check in. Modify all arrivals information so as to reflect information such as (home address-Date of birth) and make traces to follow up.


Company Details

Holiday Village Resorts

sharm elshiekh, Egypt

501-1000 employees

Hospitality/Hotels

N/A

Feb 2007 to Jan 2010 (2 years 11 months)
Customer service and sales agent at Vodafone Egypt

Experience Details

Customer service and sales agent

Customer Service/Support

Entry Level

Answer phones and respond to customer requests.
Sell product and place customer orders in computer system.
Provide customers with product and service information.
Upsell products and services.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other duties as assigned.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

www.vodafone.com

Feb 2006 to Jan 2007 (11 months)

Achievements


Top 5% Sales executive ( Super achiever)
Top 10% Sales executive
Won many sales contests


Was promoted after 1 year of my joining date.
Received many appreciation letters from the CEO.
Was a part of the team when Qatar airways premium terminal was awarded the best first class lounge in the world
Traveled the world


Was promoted twice within 3 years.
Received many recognition letters from management.
Received many thanks letters from guests.



Education

Bachelor's Degree in English Literature (British and Commonwealth)

Education Details

Bachelor's Degree

English Literature (British and Commonwealth), English arts, French language

Almaaref Higher institute, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Almaaref Higher institute
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Tabary elhejaz

Egypt

2001

C / Good / 65 - 75%

N/A

Tabary elhejaz
2001

Training and Courses

Training/Course Details

Digital Marketing

Jan 2015

YP academy

Search Engine Marketing- Search Engine Optimization-Marketing recognition-Website-Online priority listing-Print Ad online-Premium Mobile listing-Mobile Optimization- Online listing management-ADSELL-Sales force- CP3-Clearslide-CRM

Training/Course Details

Direct Sales

Oct 2013

Comcast university

Direct sales-Sales force application-fire alarm-home security-Cable-high speed Internet-wireless- phone services.

Training/Course Details

5 star on the ground

May 2010

Qatar airways training center

Safety-Fire fighting- Customer Service-Passenger handling-Crane user-Winbabs.

Training/Course Details

Front office skills development

Mar 2009

American hotel&lodging educational institute

Guest satisfaction-Problem reduction-Management-Handling guest complaint- fire fighting-Sales

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

5 Star On The GroundADPAccount ManagementAdvertisingAirlinesAnalyticalArabicAviationBroadcasting And FilmBusiness DevelopmentBusiness-orientedCRMChange All The TimeChange People MindsCommunicatorConvergysCustomer ServiceCustomer Service And SalesCustomer Service And Sales AgentDigital MarketingDigital Marketing ConsultantDirect SalesDirect Sales RepresentativeDiversity In EverythingEnglishEnglish ArtsEnglish Literature (British And Commonwealth)Fact Pace EnvironmentFlying And DrivingFootballFrenchFrench LanguageFront Office Shift LeaderFront Office Skills DevelopmentGPSHospitalityHotelsInternetLanguagesLeaderLearn New Thing Every DayListening And Helping PeopleManagementMarketingMarketing And AdvertisingMediaMedia ProductionMeet New PeopleMicrosoft OfficeNegotiation SkillsNegotiatorOffshoringOutsourcingPerfection And LuxuryPremium Terminal Senior AgentPresentation SkillsPublic Relations (PR)Qatar AirwaysRetailSalesSales SkillsSalesforceSupportTechnologyTelecommunicationsTourismTravelVodafone EgyptWorking Hard And Playing HardYP

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Advanced

: Advanced

: Intermediate

Tools and Technologies

GPS

GPS

: Expert

: Extreme - I love it!

:

3-5 years

Salesforce

Salesforce

: Advanced

: Extreme - I love it!

:

3-5 years

ADP

ADP

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

CRM

CRM

: Advanced

: High

:

3-5 years

Presentation Skills

Presentation Skills

: Advanced

: Extreme - I love it!

:

More than 7 years

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

1-3 years

Sales

Sales

: Advanced

: High

:

1-3 years

Management

Management

: Advanced

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

Public Relations (PR)

Public Relations (PR)

: Advanced

: Medium

:

3-5 years

Advertising

Advertising

: Intermediate

: High

:

Less than 1 year

Media

Media

: Intermediate

: High

:

1-3 years

Fields of Expertise

Customer service

Customer service

: Expert

: Extreme - I love it!

:

More than 7 years

Digital Marketing

Digital Marketing

: Advanced

: Extreme - I love it!

:

1-3 years

Account Management

Account Management

: Advanced

: Extreme - I love it!

:

1-3 years

presentation skills

presentation skills

: Advanced

: Extreme - I love it!

:

3-5 years

Sales skills

Sales skills

: Advanced

: Extreme - I love it!

:

5-7 years

Direct Sales

Direct Sales

: Advanced

: Extreme - I love it!

:

1-3 years

Negotiation skills

Negotiation skills

: Advanced

: Extreme - I love it!

:

3-5 years

Marketing

Marketing

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Leader, Business-oriented, Communicator, Negotiator

Online Presence

https://www.linkedin.com/profile/public-profile-settings?trk=prof-edit-edit-public_profile

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