Hatem Samir Ramadan

Customer Service SupervisorFull Time

• Job Details:- Managing the Customer Service team and distribute the work among them based on the workload and need to solve the customers’ and their certificates issues. - Handling the customers’ issues to give them the best service and to solve any certificates issues. - Guiding and assisting imports and customs brokers regarding customs procedures and Nafeza system related issues. - Review the daily report of the customers’ certificates with the team to be able to track the complaints and to follow up to solve their problems. - Handling the administration and technical issues of the team. - Export and analyze reports to the operation director to solve the conflict between the company and the corporate customers. - Review the customers’ documents issues through report extracted from the system to monitor the reason for the delay. - Tracking the employee efficiency report through report extracted from the system to be able to distribute the workload. - Analyze the problems related to the system to report the problem to the concerned person or department and work on the enhancement. - Solving the issues between the operation team and the customs employees regarding the customs certificate to make sure the accuracy of the cost and other actions related to the certificate. - Follow up with application team in any updates related to the system.

Operations SupervisorFull Time

• Job Details:- Managing Operations team & handling any administration or technical issues related to them. - Review the customers’ documents issues through report extracted from the system to monitor the reason for the delay. - Tracking the employee efficiency report through report extracted from the system to be able to distribute the workload. - Analyze the problems related to the system to report the problem to the concerned person or department and work on the enhancement. - Solving the issues between the operation team and the customs employees regarding the customs certificate to make sure the accuracy of the cost and other actions related to the certificate. - Export and analyze reports to the operation director to solve the conflict between the company and the corporate customers. - Help and support CSR team in handling some of the issues in the customs certificates. - Follow up with application team in any updates related to the system

Logistics ManagerFull Time

• Job Details:- Working in aligning with cost benefit strategy to minimize cost and improve quality - Ensure Company is in compliance with laws and regulations regarding transportation, including hazardous materials. Resolve any. - Legal issues pertaining to transportation/distribution - Monitoring the quality, quantity, cost and efficiency of the movement of goods. - Coordinating and controlling the order cycle and associated information data - Analyzing data to monitor performance and plan improvements and demand; - Analyzing logistical problems and producing new solutions. - Develop and maintain transportation system international freight that ensures business needs are met with managing customs clearance activities. - Create, manage and achieve the overall logistics and customs clearance department budgets. - Coaches and provide career development advice to staff. - Establishes employee goals and conduct employee performance reviews.