Hassan sameh

Team Leader & Quality Controller

• Job Details:Lead customer service team, ensure compliance with policies, and resolve escalated inquiries. Train new hires and conduct regular performance evaluations. Improve employee efficiency and reduce handling time. Monitor chats and calls, track customer complaints, and prepare reports on service quality. Coordinate with universities, manage contracts, and handle email communications.

Customer Support Representative

• Job Details:Assisted clients with banking transactions, accounts, and services. Resolved customer issues professionally via calls and emails. Used banking systems like CRM Guide, Siebel, and Flexcube to manage client data.