Hassan Mostafa

BI Analyst

• Job Details:Succeeded to deliver more than 10 projects over the past year to more than 7 clients using SQL & Power BI. Accountable for effective communication with business stakeholders to gather their requirements. Transform business requirements to KPIs. Responsible for cleaning and transforming raw data using SQL, as well as creating procedures and views. Developed ETL pipelines using SQL Server Integration Services (SSIS). Building and designing Power BI dashboards and using DAX functions.

Real Time Analyst

• Job Details:Monitored real-time call and non-call activities to ensure adherence to schedules. Tracked and reported key performance indicators (KPIs), including service levels, average handling time, and agent productivity. Oversaw live data feeds to ensure continuous accuracy and optimal performance. Evaluated real-time metrics and trends to identify areas for improvement and maintain KPIs. Quickly identified and resolved issues in real-time to minimize disruptions and enhance operational efficiency.

Customer Support Representative

• Job Details:Resolved customer complaints promptly and effectively. Provided support with product use, technical issues, and troubleshooting. Processed orders, cancellations, and returns. Documented customer interactions and maintained detailed records.