HM
Hassan Mohamed
Customer Care Coordinator at Misr Elkheir Foundation
Ain Shams, Cairo, EgyptWork Experience
Customer ServiceFull Time
Feb 2022 - Feb 2025 -3 yrs
- Job Details:1. *Customer Service Representative*: Providing excellent customer service to clients, resolving issues, and answering queries. 2. *Team Collaboration*: Working collaboratively with team members to achieve common goals and objectives. 3. *Problem-Solving*: Identifying and resolving customer complaints and issues in a timely and efficient manner. 4. *Communication Skills*: Developing strong communication skills to effectively interact with customers and team members.
Call Center AgentFull Time
- Job Details:Call Center
Education
Bachelor's Degree in Accounting
أكاديمية الجزيرة للتعليم العالىJan 2013
High School - Thanaweya Amma
Collage driasalJan 2009
Achievements
1. *Improved Customer Satisfaction*: Successfully improved customer satisfaction ratings by 25% through effective issue resolution and excellent service. 2. *Increased Sales*: Achieved a 15% increase in sales by providing product recommendations and solutions to customers. 3. *Reduced Complaints*: Reduced customer complaints by 30% through proactive issue resolution and effective communication. 4. *Team Performance*: Contributed to a 20% increase in team performance by collaborating with team members and sharing best practices.
Languages
English
Advanced
Training & Certifications
English courses
Auc·2023Microsoft excel, ward ,PowerPoint
Courseria·2023