Hassan Bahgaat

Travel Consultant

• Job Details:Work on new issuance and after issuance using Amadeus system as well as LCC portals in addition to provide the extra services. Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations. Worked closely with clients to understand unique needs and meet specific travel desires. Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements. Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

Tier 2 Technical Support Specialist

• Job Details:Handled complaints related to home and mobile services. Received inbound phone calls transferred from tier 1 specialists to research and resolve advanced technical issues. Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational. Resolved complex customer issues with tailored troubleshooting approach, ensuring high customer satisfaction.

Customer Support Representative

• Job Details:Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Responded to customer requests for products, services, and company information.