Basic Info

Hashim Hashim

11 years

Cairo, Egypt

Diploma

Manager

Work Experience

Store Manger at Vodafone Egypt

Experience Details

Store Manger

Customer Service/Support

Manager

*handle customers claim regarding to faulty Nokia Handsets and accessories
*provide needed support for Nokia apps and software
*receive faulty phones to dilever it to maintenance
*provide service bulletins to fast service team for common bugs communicated from Nokia
*provide training &materisls and software to Nokia fast service stations


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Electronics , Retail

www.vodafone.com.eg

Nov 2009 to present (8 years 1 month)
Team Leader at Raya Distribution

Experience Details

Team Leader

Operations/Management

Experienced (Non-Manager)

• Team leader training team for fast service&customer care for Nokia care shops (From July 2008 to September 2009).
o (Responsible for training&troubleshooting&updating software&ordering tools&training plan for fast service team and technical issues for customer service team).

• Senior fast service& customer care (From March, 2008 to June 2008).

• Subsidiary of Raya Holding (protect shops-Nokia-Raya Distribution) (from September 2005 to March 2008).
• Customer care& fast service Rep in Nokia care
o Handling the customer's problems.
o Show room full shift from 11:00 am to 10:00 pm.
o Responsible for all phones which received from maintenance and delivered to the customers through the show room.
o Responsible for fast service station that related to simple faults (level 1.2.3) and spare parts, troubleshooting ,updating software for all nokia models and follow up pending, waiting, refused cases and stock orders.
o Delivered the repair phones to customers.


Company Details

Raya Distribution

Cairo, Egypt

More than 1000 employees

Consumer Services

www.rayashop.com

Sep 2005 to Oct 2009 (4 years 1 month)
Quality Control Rep at Raya Distribution

Experience Details

Quality Control Rep

Customer Service/Support, IT/Software Development

Entry Level

• Quality Control Rep in Raya Distribution” Nokia” (from June 2005 to August 2005).

o Receive faulty phones from Nokia branches.
o Arrange it in racks.
o Deliver it to maintenance.
o Collecting pending for spare parts.
o Follow up waiting cases for customer approval or Refused.
o Test Nokia handsets and accessories according to Nokia service bulletins and national standard protocols.
o Deliver it again to branches in order to deliver it to customers.



Company Details

Raya Distribution

Cairo, Egypt

501-1000 employees

Consumer Services

www.rayashop.com

May 2005 to Aug 2005 (3 months)

Education

College Diploma in Costing

Education Details

College Diploma

Costing

Cairo University, Egypt

B / Very Good / 75 - 85%

Advanced costing studies

N/A

Cairo University
2014 - 2016
BA in Accounting

Education Details

BA

Accounting

Cairo University, Egypt

C / Good / 65 - 75%

Accounting

N/A

Cairo University
2000 - 2004
High School - Thanaweya Amma

High School Details

Thanaweya Amma

youssef elsbaay

Egypt

2000

A / Excellent / 85 -100%

N/A

youssef elsbaay
2000

Certifications

Nokia N-Series
May 2005

Certificate details

Nokia N-Series

May 2005

90 out of 100

N/A

N/A

Nokia Academy

Nokia N-Series Training

Training and Courses

Training/Course Details

7 happits

Apr 2014

Vodafone Training center

N/A

Training/Course Details

Retail academy

Aug 2013

Vodafone training center

Sales skills Retail topics Up selling and cross selling Recommend the best

Training/Course Details

Nokia caffe (siebel)

May 2006

Raya Academy

Latest siebel application Remedy application

Training/Course Details

Recommend the best

Sep 2012

LTC

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

7 HappitsAccountingAll Nokia And Vodafone ApplicationsBusiness-orientedChallengingCommunicatorConsumer ElectronicsConsumer ServicesCostingCustomer ServiceCustomer-orientedEnglishITLeaderManagementMicrosoft OfficeMobile Phones & GSMNokia Caffe (siebel)Nokia N-SeriesOrganizerQuality ControlQuality Control RepReading BooksRecommend The BestRetailRetail AcademyRetail IndustrySiebelSoftware DevelopmentStore MangerSupportSwaimingTeam LeaderVodafone EgyptWatching And Playing Football MatchesWincash

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Intermediate

Tools and Technologies

siebel

siebel

: Expert

: Extreme - I love it!

:

More than 7 years

Wincash

Wincash

: Expert

: Extreme - I love it!

:

5-7 years

All Nokia and Vodafone applications

All Nokia and Vodafone applications

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

5-7 years

Fields of Expertise

Retail Industry

Retail Industry

: Advanced

: High

:

More than 7 years

Customer Service

Customer Service

: Advanced

: High

:

3-5 years

Mobile Phones & GSM

Mobile Phones & GSM

: Advanced

: High

:

3-5 years

Quality Control

Quality Control

: Intermediate

: High

:

Less than 1 year

Key Skills

Leader, Business-oriented, Communicator, Customer-oriented, Organizer

Online Presence

https://linkdin.com/in/hashim-abdallah-5a47b9a1Hashim-abdallah@facebook.comHashooo17N/A

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