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Hany Mobel Labib

International Accounts Operations Manager at Vodafone International Services - VIS

Cairo, Egypt
  • Team Management
  • Contact Centers
  • Customer Service
  • Microsoft Office
  • Project Management

Work Experience

  • International Accounts Operations Manager at Vodafone International Services - VIS

    Oct 2008 to present · 9 Years 6 Months
  • Call center and premium Complaints and Back office Senior Supervisor at Vodafone Egypt

    Jan 1999 to Oct 2008 · 9 Years 9 Months

Education

  • MBA in Marketing

    ESLSCA Business School - Egypt 2001 to 2002 · 1 Years
  • BSc in Accounting

    Ain Shams University - Egypt 1994 to 1998 · 4 Years
  • High School - Thanaweya Amma

    St. George College - Egypt 1994

Skills
Tools and Fields of Expertise

  • Team Management
  • Contact Centers
  • Customer Service
  • Microsoft Office
  • Project Management
  • GSM
  • Project Management

Languages

  • Arabic

    Fluent
  • English

    Fluent
  • French

    Intermediate

Training & Certifications

  • PMP

    Step to Future · 2014
  • Strategic Management and simulation

    IMEP Group · 2013
  • Stake Holders Management

    TTM associate · 2011
  • Registered Cordinator

    COPC · 2010
  • COPC Registered Coordinator

    COCP · 2010
  • • Effective Communication and Human Relations

    Dale Carngie · 2007
  • Creativity and Innovation and mind mapping

    Tony Buzan · 2005