Basic Info

Hany Soliman

7 years

Cairo, Egypt

Bachelor's Degree

Student

Work Experience

Personal Trainer / Life Coach at Free lancer

Experience Details

Personal Trainer / Life Coach

Training/Instructor

Experienced (Non-Manager)

Conducted live audience seminars and workshop for inspiration and motivation.
Delivered training and facilitated consultations for individuals and groups.
Prepared and implemented training plans, assessment and testing.
Implemented social learning theories, curriculum, and skills based learning.
Assisted clients in transforming their lives and achieving their personal and professional goals.
Maintaining and creating confidential client files including client follow-up, intake and session documentation.
Launched and maintained private online coaching business.
Facilitated sessions one on one in person, in groups, over the phone, through email, webinars and skype video conferencing.


Company Details

Free lancer

Egypt

N/A

Training and Coaching

N/A

Jan 2010 to present (7 years 11 months)
Account Trainer at Sykes Enterprises

Experience Details

Account Trainer

Training/Instructor

Experienced (Non-Manager)

Liaise with managers to determine training needs and schedule training sessions.
Design effective training programs.
Support and mentor new employees.
Conduct evaluations to identify areas of improvement.
Monitor employee performance and response to training.


Company Details

Sykes Enterprises (multinational)

Cairo, Egypt

101-500 employees

Outsourcing/Offshoring

N/A

Jun 2016 to present (1 year 6 months)
Technical support Sony UK at Sykes Enterprises

Experience Details

Technical support Sony UK

Customer Service/Support

Entry Level

Deliver service and support to end-users using all the resources provided by the client.
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
Diagnose and resolve technical hardware and software issues.
Research required information using available resources.
Follow standard processes and procedures.
Identify and escalate priority issues per Client specifications.
Redirect problems to appropriate resource.
Accurately process and record call logs using a computer and designated tracking software.
Offer alternative solutions where appropriate with the objective of retaining customers and clients business.
Organize ideas and communicate oral messages appropriate to listeners and situations.
Follow up and make scheduled call backs to customers where necessary.
Stay current with system information, changes and updates.


Company Details

Sykes Enterprises (multinational)

Egypt

101-500 employees

Outsourcing/Offshoring

N/A

Dec 2015 to Jun 2016 (6 months)
International Account Advisor at Vodafone UK

Experience Details

International Account Advisor

Customer Service/Support

Entry Level

Acting as a front line representative of Vodafone in the UK market.
Utilizing the English language in dealing with the customers queries as Customer Care Advisor.
Breaking down bills and explaining them to the customers.
Handling the customer's queries and complaints in a professional manner.
Autonomous Synergy between team members and job enlargement opportunities as needed (Such as being Team Delegate).


Company Details

Vodafone UK (multinational)

Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2015 to Oct 2015 (9 months)

Education

BA in Law

Education Details

BA

Law

ASU, Egypt

Not specified

N/A

N/A

ASU
2011 - 2017
High School - Thanaweya Amma

High School Details

Thanaweya Amma

sedqy soliman

Egypt

2011

B / Very Good / 75 - 85%

N/A

sedqy soliman
2011

Certifications

Certificate details

Practical Trainer

Jul 2017

N/A

N/A

N/A

Sykes Enterprises

N/A

Training and Courses

Training/Course Details

Managing innovation and creativity

Feb 2014

Vodafone online courses

N/A

Training/Course Details

Effective Marketing

Feb 2014

Vodafone online courses

N/A

Training/Course Details

Team leading and building

Feb 2014

Vodafone online courses

N/A

Training/Course Details

Project Management Professional

Feb 2014

Vodafone online courses

N/A

Training/Course Details

Personal Trainer Certification

Mar 2010

ACE

N/A

Training/Course Details

Personal Trainer Certification

Apr 2010

NASM

N/A

This profile is fresh!
Last update 19 days ago.

Jobseeker photo

Profile Skills and Keywords

Account TrainerAdaptiveArabicCreativeCustomer ServiceEffective MarketingEnglishFlexibleHard WorkerInternational Account AdvisorLawLeaderManaging Innovation And CreativityMicrosoft OfficeOffshoringOutsourcingPersonal Trainer / Life CoachPersonal Trainer CertificationPractical TrainerProject Management ProfessionalQualitySiebelSmart ClientSupportSykes EnterprisesTeam Leading And BuildingTeam PlayerTechnical Support Sony UKTelecommunicationsTrainingTraining And CoachingVodafone UK

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Smart Client

Smart Client

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Siebel

Siebel

: Advanced

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Training

Training

: Advanced

: Extreme - I love it!

:

More than 7 years

Quality

Quality

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Hard worker, Creative, Flexible / Adaptive, Team Player

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