Basic Info

Hanaa Elnemr

15 years

Giza, Egypt

Master's Degree

Manager

Work Experience

Aviation manager at Agaza click

Experience Details

Aviation manager

Tourism/Travel

Manager

N/A


Company Details

Agaza click

Giza, Egypt

51-100 employees

Travel and Tourism

agazaclick.com

Mar 2017 to present (5 months)
CRC Manager Centeral resevation & Custmer relations manager at Nile Air

Experience Details

CRC Manager Centeral resevation & Custmer relations manager

Tourism/Travel

Manager

- - Responsible for all Nile Pos “Point of sales” Direct sales offices & teams operations
- Responsible for Applying the ticketing policy and following up implementation
- Managing all company complaints , with appropriate compensations
- Handling the Call center team at all operational issues involved with full network
- Preparing the team appraisals , training, and on job requirements


Company Details

Nile Air (multinational)

Cairo, Egypt

N/A

Airlines/Aviation

nileair.com

Nov 2015 to Nov 2016 (1 year)
Counter & reservations Manger - Egypt at Turkish Airlines

Experience Details

Counter & reservations Manger - Egypt

Tourism/Travel

Manager

1- In charge for a team consists of 15+ Manpower, within 6 branches
2- Recruiting and training new teams for Turkish Airlines Ticketing department
3- Preparing annual department appraisals, as well as the salary increase for staff at the Ticketing department.
4- Preparing the manuals for the courses
** Ticketing / Soft skills / Telephone Etiquettes **
5- Handling all market complaints. Travel agents or Individuals
6- Preparing Manuals and providing awareness work- shops for travel agents in the market, to deliver technical support for all ticketing problems that accrue during daily jobs.
7- Handling for all flights interpretations “delay or cancelations”
8- Organizing all Turkish Airlines outdoor events.
9- Handling Groups at time of materialization.
10- Launching the New stations at time of opening. “Alexandria & Sharm ElShekh & Hurghada”
11- Preparing all Egypt Office work shift plans, and maintaining the Turkish Airlines required service standard level at our ticketing counters.
12- Solving debits problems with the accountants, related to tickets.
13- Seeking training opportunities for staff in Egypt & Istanbul, in order to enhance staff knowledge and service standards..
14- Provide presentations for Turkish Airlines product in seminars and official meetings


Company Details

Turkish Airlines (multinational)

Cairo, Egypt

More than 1000 employees

Airlines/Aviation

turkishairlines.com

Mar 2010 to Jun 2013 (3 years 3 months)

Achievements


Launching new stations with Turkish Airlines, creating the ticketing and sales policy for air line. Launching call center at airline.

Education

Tourism and hotels in Tourism and hotels

Education Details

Tourism and hotels

Tourism and hotels, Tourism and hotels

Helwan University, Egypt

Not specified

N/A

N/A

Helwan University
2002 - 2006
Tourism and hotels in tourism and hotels

Education Details

Tourism and hotels

tourism and hotels

Helwan University, Egypt

A / Excellent / 85 -100%

Tourism

N/A

Helwan University
1996 - 2000
High School - Other

High School Details

Other

6 october School f

Egypt

1996

A / Excellent / 85 -100%

N/A

6 october School f
1996

Certifications

Tqm
Nov 2010

Certificate details

Tqm

Nov 2010

N/A

N/A

N/A

Auc

N/A

Training and Courses

Training/Course Details

Stress Handling

Dec 2012

yat

N/A

Training/Course Details

Powerful ales

Jun 2006

Etihad Airways

N/A

Training/Course Details

Public speaking

Nov 2013

Eldeiwan with mohamed tohamy

N/A

Training/Course Details

Ticketing

Jan 2005

Etihad Airways

N/A

Training/Course Details

Tot

Oct 2012

Private trainer

N/A

This profile is fresh!
Last update 4 days ago.

Jobseeker photo

Profile Skills and Keywords

Airline Call Center ManagerAirlinesAmadeusAviationAviation ManagerBusiness-orientedCRC Manager Centeral Resevation & Custmer Relations ManagerCounter & Reservations Manger - EgyptEnglishLeaderMainly Management Development BooksMicrosoft OutlookMicrosoft PowerPointNegotiatorNile AirOrganizerPlannerPowerful AlesProblem SolverPublic SpeakingReadingSocializing Within LimitsStress HandlingTicketingTicketing & ReservationsTotTourismTourism And HotelsTqmTraining Either To Train Or Attend TrainingTravelTravel And TourismTurkish Airlines

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Amadeus

Amadeus

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: High

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: High

:

3-5 years

Fields of Expertise

ticketing & reservations

ticketing & reservations

: Expert

: Extreme - I love it!

:

More than 7 years

Airline Call center Manager

Airline Call center Manager

: Advanced

: Medium

:

3-5 years

negotiator

negotiator

: Intermediate

: Medium

:

1-3 years

Key Skills

Leader, Planner, Business-oriented, Organizer, Problem Solver

Online Presence

https://www.linkedin.com/hanaaelnemrhttps://www.facebook.com/hanaaelnemr

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