Basic Info

Ahmed Hammad

15 years

Dubai, United Arab Emirates

Bachelor's Degree

Manager

Work Experience

Senior Sales Manager at Alfuttaim Motors

Experience Details

Senior Sales Manager

Operations/Management

Manager

• Identify staffing needs, participate in interviewing panels and take hiring decisions.
• Driving and achieving agreed KPI’s targets (focus on Volume, Margin, F&I and ultimately
income growth)
• Set up and agree performance Objectives/Goals which should be SMART (Specific,
Measurable, Achievable, Related and Timely)
• Prepare performance improvement planning (PIP) and conduct performance appraisal (PA)
and PIP/PA interviews including employee development plans and counsel employees on
career progression opportunities and approve training requests.
• Providing all technical and logistical support to team members and encouraging them to meet
their set targets and keeping them motivated
• Creating the dealership sales forecasts by estimating total vehicle sales, gross and operating
profits as well as expenses for new and used sales
• Attend to and resolve escalated customer complaints and represent the business unit at senior
level within the customer base to ensure its image is maintained and enhanced, develop
customer base and generate business.
• Organizing sales conferences to introduce new products to the sales team
• Reviewing all AR and making sure all due payments are received on time
• Reviewing sales team performance on monthly basis as well as managing poor performances
• Reviewing F & I performance with the concerned F & I managers.
• Acting branch manager whenever branch manager is not available with full DOA
• Reviewing weekly/monthly sales forecast and identifying the errors if any as well as the plans
required improving any weaknesses.
• Performance review with all sales associates including rewarding and managing poor
performance
• Prepare annual sales plans and budgets to meet the business unit/department strategic
planning requirements
• Monitor and report on sales activities and performance and take corrective measures as
necessary.
• Identify and assign performance targets in terms of sales revenue, customer satisfaction index
(CSI), product category and geographical area, etc. based on such factors as stock movement,
sales history and forecasts, sales budgets, product mix, etc.
• Contribute to the development and implementation of incentive schemes in order to boost
sales, increase profits and push slow moving items, etc.
• Contribute to the development and implementation of marketing plans, such as product
launch events, promotions, advertising campaigns, etc. to help develop sales and market share.
• Recommend the ordering schedule for different models and their variants after consultation with key sales staff, and considering such factors as sales forecasts, stock levels, product movement history, etc.
• Organize showroom layout, facilities such as parking space, and product display in order to attract customers and smooth the showroom traffic as well as meeting the brand standards.
• Document and maintain records of activities and process workflows on company's document tracking system.


Company Details

Alfuttaim Motors

Dubai, United Arab Emirates

More than 1000 employees

Automotive

www.toyota.ae

Sep 2013 to present (3 years 3 months)
Senior Team Leader at Alfuttaim Motors

Experience Details

Senior Team Leader

Sales/Retail

Experienced (Non-Manager)


Senior Team Leader
Based in Dubai and my role as Senior Team Leader was covering the following responsibilities:
• Maximization of income via the second facing of Retail customers.
• Review all Finance applications to achieve the maximum approval rates through accuracy,
strength and eligibility in line with panel bank policies.
• Drive and achieve agreed KPI targets for all finance and insurance product such as Customer
financing through an Al Futtaim Panel banks, selling of GAP Insurance, Motor Insurance and
Protect Plus.
• Manage Sales Referral process ensuring all customers are referred/ introduced to an F&I
manager
• Maintain good working relationships with AFF Hub teams in the transfer and management of
Finance & Insurance proposals and decisions
• Advise customers on the Features, Benefits of both Islamic and Conventional finance and
Insurance products.
• Manage reports on daily, weekly and monthly basis.
• Work with branch management to achieve sales and performance KPI’s of the branch and
brand.
• Reporting & assisting directly to the BSM, on all daily Retail sales activity.
• Assisting the BSM with weekly and monthly forecasting.
• Managing working shift and reporting any absentees
• Assisting the BSM to manage, guide & coach the Fleet - SME team to the AFM sales process.
• Monitoring sales enquires with the Branch Sales Manager on a daily bases
• Conduct sales meeting in the absence of the BSM.
• Monitoring sold units from order to invoice & delivery, including stock aging,
• Assisting the BSM to comply to AFM process for tagging & de-tagging of stock
• Maintaining professional working relationships with all AFM departments
• Assist in handling all customer complaints to a satisfactory conclusion


Company Details

Alfuttaim Motors

Dubai, United Arab Emirates

More than 1000 employees

Automotive

www.toyota.ae

Sep 2011 to Sep 2013 (2 years)
Senior Sales Executive at Alfuttaim Motors

Experience Details

Senior Sales Executive

Operations/Management

Manager

Senior Sales Executive
Based in Dubai and my role as Senior Sales Executive was covering the following responsibilities:
• Deal with both individual & fleet customers (cash, finance, and credit)
• Negotiate prices, budgets, and specifications required by the customer & the related requirements for the finance approvals
• Review the finance documents, Propose the finance deals & Submit the finance documents to our finance department and banks
• Prepare the daily, weekly and monthly sales’ reports
• Achieve the monthly targets as agreed by management & maintaining a good record of year to
date achievement (100% plus)
• Maintain an excellent marks in the annual appraisal done by Al Futtaim management by
getting an outstanding level


Company Details

Alfuttaim Motors

Dubai, United Arab Emirates

More than 1000 employees

Automotive

www.toyota.ae

Apr 2006 to Sep 2011 (5 years 5 months)
Sales Supervisor at Al Otaiba Group of Establishments Company

Experience Details

Sales Supervisor

Sales/Retail

Experienced (Non-Manager)

Sales Supervisor
Based in Abu Dhabi and my role as Sales Supervisor was covering the following responsibilities:
• Promote sales and provide excellent customers service
• Confer with showroom manager to develop methods and procedures to increase sales, expand
markets, and promote business,
• Implement special operational and promotional plans for the peak seasons.
• Prepare daily, weekly & monthly sales report
• Make sure that sales process & company rules are followed without fail
• Manage a number of 15 sales executives of Chevrolet, Cadillac & Isuzu
• Set individual targets against showroom target
• Train the new staff on the sales process & make sure that all the required roles & procedure
set by management are met
• Review daily & monthly sales report with the sales team & make sure that the monthly target
is met by all of the team members
• Plan & manage the booking list overall Abu Dhabi, Al Ain & Fujairah branches in order not to
have a long waiting period in particular models or colors which might cause a problem or
customer complaints later
• Coordinate with Al Otaiba PDI center & logistics to make sure that delivery time frame is not
exceeded
• Provide the maximum support to the sales team to solve any problem they might have during
the sale to allow them to concentrate in sales & not to waist their time on any other issues
• Working on the monthly & quarterly budgets & make sure that this budgets are not exceeded


Company Details

Al Otaiba Group of Establishments Company

Abu Dhabi, United Arab Emirates

More than 1000 employees

Automotive

ww.company-uae.com

Aug 2004 to Mar 2006 (1 year 7 months)

Achievements


awarded as the star sales manager of the group in 2015

Education

Bachelor of Commerce in Finance

Education Details

Bachelor of Commerce

Finance, Accounts

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
1998 - 2002
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Nour Eldin Abdul Aziz

Egypt

1997

C / Good / 65 - 75%

N/A

Nour Eldin Abdul Aziz
1997

Training and Courses

Training/Course Details

Customer service values

Jun 2011

Al Futtaim Training Academy

N/A

Training/Course Details

Objections handling

Jan 2012

Al Futtaim Training Academy

N/A

Training/Course Details

Management skills

Apr 2013

Al Futtaim Training Academy

N/A

Training/Course Details

Used Cars inspection evaluation

Jun 2013

Al Futtaim Training Academy

N/A

Training/Course Details

Time Management & setting priorities

Sep 2013

Al Futtaim Training Academy

N/A

Training/Course Details

Associates & customers Engagement program

Jan 2014

Al Futtaim Training Academy

N/A

Training/Course Details

Products, demand and supply

Apr 2014

Al Futtaim Training Academy

N/A

Training/Course Details

Coaching and training new joiners

Aug 2014

Al Futtaim Training Academy

N/A

Training/Course Details

Performance review and Management

Jan 2015

Al Futtaim Training Academy

N/A

Training/Course Details

Forecasting and business analysis

Jul 2015

Al Futtaim Training Academy

N/A

This profile is not updated!
Last update more than 4 months ago.

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Profile Skills and Keywords

AccountsArabicAssociates & Customers Engagement ProgramAutomobileAutomotiveBusiness DevelopmentBusiness-orientedCoaching And Training New JoinersCustomer ServiceCustomer Service ValuesElectronicsEnglishFastrackFinanceForecasting And Business AnalysisLeaderManagementManagement SkillsMicrosoft OfficeNegotiationNegotiatorObjections HandlingPerformance ManagementPerformance Review And ManagementPhotographPlannerPositivityProblem SolverProblem Solving AbilityProducts, Demand And SupplyProfessionalismRetailSAPSalesSales SupervisorSenior Sales ExecutiveSenior Sales ManagerSenior Team LeaderSportTime Management & Setting PrioritiesTraining AssociatesUsed Cars Inspection Evaluation

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

fastrack

fastrack

: Expert

: Extreme - I love it!

:

5-7 years

SAP

SAP

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Management

Management

: Expert

: Extreme - I love it!

:

5-7 years

Performance Management

Performance Management

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Training Associates

Training Associates

: Expert

: Extreme - I love it!

:

5-7 years

Problem Solving Ability

Problem Solving Ability

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Leader, Planner, Business-oriented, Negotiator, Problem Solver

Online Presence

https://ae.linkedin.com/in/ahmed-hammad-7a1b79aahmed Hammad

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