Basic Info

Hamed Gaballah

12 years

Al Minufiyah, Egypt

Bachelor's Degree

Manager

Work Experience

HR Section Head at Al shal Automotive

Experience Details

HR Section Head

Human Resources

Manager

• To lead and support the development and implementation of HR policy across all areas of the organization including improving performance, maximizing attendance and providing effective management of change. Work with the HR team to develop, co-ordinate, implement and audit all HR activity within the department and across the organization.
• Provide advice to managers on pay, conditions of service matters, employee relations issues and policies taking into account current employment and case law to influence best practice and operational activity.
• Make proper arrangements for the effective recruitment of personnel to maintain the capacity and capability of the organization. Maintain effective employee relations including participation, consultation and negotiation with representative bodies and ensure maintenance of productive working relationships with all colleagues.
• Ensure effective implementation of the disciplinary and grievance procedures for all employee groups.


Company Details

Al shal Automotive

Tanta, Egypt

51-100 employees

Automotive

Www.alshalautomotive.com

Sep 2015 to present (1 year 3 months)
Human Resources Trainer – Part time at Human Capital Community "HCC" for training & Consultation

Experience Details

Human Resources Trainer – Part time

Human Resources

Experienced (Non-Manager)

• Conduct training programs for the trainees on various topics of human resources
• Conduct training programs according to the education methodology followed by the HCC Company
• Support and maintain the identity of the HCC company among the trainees and through the social media.


Company Details

Human Capital Community "HCC" for training & Consultation

Cairo, Egypt

1-10 employees

Management Consulting

https://www.facebook.com/groups/HRCareer

Jan 2014 to present (2 years 11 months)
HR Section Head at Multi M Group

Experience Details

HR Section Head

Human Resources

Manager

Developing HR planning strategies with line managers by considering immediate and long-term staff requirements
Recruiting staff by preparing job descriptions and job adverts; deciding on how best to advertise
Shortlisting applicants for interview using a variety of selection techniques including psychometric testing Interviewing shortlisted candidates
Advising on pay and other issues, including promotion and benefits; administer payroll and maintain staff records
Interpreting and advising on employment legislation; develop and implement policies on a variety of workplace issues eg disciplinary procedures, absence management, working conditions, performance management and equal opportunities
Listening to grievances and implementing disciplinary procedures
Analysing training needs in conjunction with line managers; planning and delivering training, including staff inductions


Company Details

Multi M Group

El Oubour, Egypt

501-1000 employees

Furniture

www.multimgroup.com

Jul 2014 to Jul 2015 (1 year)
HR Senior Generalist at Higher Medical

Experience Details

HR Senior Generalist

Human Resources

Manager

1.•Manages the company’s organ


Company Details

Higher Medical

Al Minofiyah, Egypt

N/A

Medical Devices and Supplies

www.highermedical.com.eg

May 2012 to Jun 2014 (2 years 1 month)
Quality Assurance Specialist at Wasla Contact Center

Experience Details

Quality Assurance Specialist

Quality

Experienced (Non-Manager)

 Conduct daily monitoring &reporting low performance to my leader in same time.
 Preparing monthly BH & PK quizzes.
 Analyze BH & PK quizzes.
 Generate & Correct Data base.
 Preparation of reports on the issues relating to quality & Performance.
 Training new comers in quality control roles.
 Training employees on soft skills which related to their duties.
 Analyze agent performance to determine TNA.
 Performs analysis/reviews and follow up consultation with gents or team leaders regarding performance feedback or enhancement.
 Collects and disseminates information on relevant articles, available training sources, methods, and program evaluation.
 Coach agent to improve their low performance.
 ISO internal auditor and follow up its process.


Company Details

Wasla Contact Center

Cairo, Egypt

More then 1000 employees

Telecommunications

www.wasla.com

Mar 2010 to Jan 2012 (1 year 10 months)
Training Coordinator - Part Time at Sait Group- Makka – KSA, Cairo branch

Experience Details

Training Coordinator - Part Time

Human Resources

Entry Level

1. Organize internal training programs:
 Contact trainer and line managers to determine the location, time, facilities and training.
 Making training program and send to training manager of approval and sent to all departments concerned.
 Preparing all tools for training.
 Preparing the employees for their new jobs.
 Preparing all tools for training.

2. Manage the training records of the company:
 Record training plan, training program.
 Record employee list who are trained
 Record results of evaluation and training.
 Archive records of training, including course content, the training, the number of employees, results, feedback …


Company Details

Sait Group- Makka – KSA, Cairo branch

Cairo, Egypt

101-500 employees

Construction - Residential & Commercial/Office

N/A

Aug 2008 to Feb 2010 (1 year 6 months)
Customer Service Representative at Wasla Contact Center

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

 Receives training on the Call Center client’s functions.
 Receives or initiates calls on behalf of the Call Center Client.
 Provides –up to expectations- services to external clients.
 Documents call information on the CRM application.
 Applies Call Center Supervisors – on the spot- remarks and
 Directions in timely manner.
 Maintains Knowledge of products.
 Provides quality on every call.
 Manages length of calls.


Company Details

Wasla Contact Center

Cairo, Egypt

More then 1000 employees

Telecommunications

www.wasla.com

Aug 2007 to Jan 2010 (2 years 5 months)
Sales team leader at Asma Group

Experience Details

Sales team leader

Sales/Retail

Entry Level

out door
Job Description:
Achieve of my sales target.
Planning for The percentage of sales.
Scheduling and time management of my team.
Field training /coaching of all new comers.
Staffing administration including performance management.


Company Details

Asma Group

Cairo, Egypt

101-500 employees

Computer Hardware

N/A

Jul 2006 to Jan 2007 (6 months)

Achievements


 I created full HR System from A to Z (policies; procedures; process & forms) starting from gap analysis to forms.
 I developed job grading.
 I developed salary structure.



1- Building HR System with some of consultants
2- Medical insurance project
3- performance Management Project
4- Organization Development Project



Build HR System in this company
Support this company to get ISO 9001-2008 Certificate


Support this company to get ISO 9001-2008 Certificate


promoted cause my effort in handle customer's problems


Make A great project in Egyptian National Bank about selling Handheld products 10 2006

Education

College Diploma in HR Management

Education Details

College Diploma

HR Management

RITI, Egypt

B / Very Good / 75 - 85%

N/A

Studied the HR professional Diploma

RITI
2013 - 2013
Bachelor's Degree in Langauge of french

Education Details

Bachelor's Degree

Langauge of french

Al-Azhar University, Egypt

C / Good / 65 - 75%

N/A

Language of French

Al-Azhar University
2002 - 2006
Arts in Language of French

Education Details

Arts

Language of French

Al Azhar University, Egypt

C / Good / 65 - 75%

N/A

N/A

Al Azhar University
2002 - 2006

Certifications

HRBP
Dec 2016

Certificate details

HRBP

Dec 2016

N/A

N/A

N/A

HRCI

I registered for HRMP Exam in Next March

Training and Courses

HRMP at HRCI
Oct 2014

Training/Course Details

HRMP

Oct 2014

HRCI

N/A

This profile is fresh!
Last update 2 days ago.

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Profile Skills and Keywords

AnalyticalArabicAutomotiveBusiness DevelopmentBusiness-orientedCompensation & BenefitsComputer HardwareConstruction - Residential & CommercialCustomer ServiceCustomer Service RepresentativeCustomer-orientedERPEnglishFrenchFurnitureHR ManagementHR Section HeadHR Senior GeneralistHRBPHRMPHuman ResourcesHuman Resources Trainer Part TimeLangauge Of FrenchLanguage Of FrenchManagement ConsultingMedical Devices And SuppliesMicrosoft OfficeMicrosoft VisioMy FamilyOfficeOracleQuality AssuranceQuality Assurance SpecialistQuality ControlRecruitmentRetailSalesSales Team LeaderStrategic ManagementSupportSupportiveTeam PlayerTelecommunicationsThe Holly QuranTrainingTraining Coordinator - Part Time

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Fluent

: Advanced

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

ERP

ERP

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Visio

Microsoft Visio

: Advanced

: High

:

1-3 years

Oracle

Oracle

: Advanced

: High

:

3-5 years

Fields of Expertise

Training

Training

: Expert

: Extreme - I love it!

:

1-3 years

Recruitment

Recruitment

: Advanced

: High

:

1-3 years

Strategic Management

Strategic Management

: Intermediate

: Extreme - I love it!

:

Less than 1 year

compensation & Benefits

compensation & Benefits

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Business-oriented, Customer-oriented, Team Player, Supportive

Online Presence

www.linkedin.com/in/hamedgaballah/https://www.facebook.com/Hamed.Gaballah83

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