Basic Info

Hamada Mohamed

9 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Warranty Manager at Ezz Elarab Automotive Group

Experience Details

Warranty Manager

Operations/Management, Administration, Engineering - Telecom/Technology

Manager

 Developed and managed the department to financially recover warranty costs from the suppliers and process customer
claims through the design of a fully automated system.
 Coordinate, track and create "PQR, QRS, PCRS and MIR " on investigation, analysis, and corrective action activities for all
significant customer product quality issues to minimize identification to closure timeline.
 Take actions that promote and develop the effective use of problem solving methodology, skills, and tools in all
departments and personnel involved in the customer quality improvement processes.
 Produces specialized warranty reports as scheduled and upon request through computer queries quantifying Warranty
Claims activities.
 Lead efforts as necessary to continually improve the processes related to the speed and effectiveness of issue
identification and resolution.
 Ensured that claim processing for Standard Warranty is followed and completed per existing Terms and Conditions.
 Reconciled all warranty receivables with payments through the appropriate accounting schedule.
 Completed performance reviews, coached, mentored, and gave disciplinary action as required.
 Processed warranty claims on a timely basis for each franchise or distributor.
 Develop and lead action on warranty analysis reports for top part issues,
 Maximized return on warranty work turned in vs. warranty work paid.
 Processed all warranty paperwork to ensure proper documentation.
 Made recommendations for revising current policies and coverage.
 Increased annual warranty recovery from 55% to 100%.
 Wrote warranty standard operating procedures.
 Researched and took action on denied claims.
 Managed a team of warranty administrators.


Company Details

Ezz Elarab Automotive Group

Cairo, Egypt

More than 1000 employees

Automotive, Automotive

http://www.ezz-elarab.com/

Jan 2010 to present (6 years 11 months)
After Sales Assistant Manager at Ezz Elarab Automotive Group

Experience Details

After Sales Assistant Manager

Operations/Management, Administration, Writing/Editorial

Experienced (Non-Manager)

* Enhancing the Sales & Service Quality of the company's operations in order to meet company objectives
* At a macro level, ensuring Customer Experience is Top-Class through CS (Trust), and Customer Lifecycle Management is of preferred partner thereby optimizing win-win Relationship (Business Opportunity). At a micro level, providing company / Branches / Dealers (Sales & Aftersales) necessary support and guidance to align with Global Objectives, achieve CS Objectives, comply global company Standards & Processes, CRM efficiency.
* Enhancing brand image through enhancement of Customer Experience. At macro level, deliver highest quality of Customer Experience (CS) and Brand Compliance
* Working closely with Function Management on Business Planning and Execution
* Plan, implement, monitor CS management activities for both Sales and Aftersales functions


Company Details

Ezz Elarab Automotive Group

Cairo, Egypt

More then 1000 employees

Automotive, Automotive

http://www.ezz-elarab.com/

Feb 2008 to Dec 2009 (1 year 10 months)
Warranty Engineer at Ezz Elarab Automotive Group

Experience Details

Warranty Engineer

Writing/Editorial, Engineering - Telecom/Technology, Administration

Experienced (Non-Manager)

Perform RCFA (Root Cause Failure Analysis) on warranty claims by end client
Provide engineering and manufacturing with analysis reports to help manage costs
Manage, supervise and direct crews during the execution of warranty repairs
Schedule and mobile field personnel
Provide technical recommendations during the manufacturing process of new compressor packages
Provide technical training to field and manufacturing staff
Work in conjunction with the corporate quality assurance team to help develop reporting on shop vendor warranty, OEM suppliers, and product lines


Company Details

Ezz Elarab Automotive Group

Cairo, Egypt

More then 1000 employees

Automotive, Automotive

http://www.ezz-elarab.com/

Jan 2007 to Dec 2007 (11 months)
Reservation & Ticketing Officer at Black Horse Travel

Experience Details

Reservation & Ticketing Officer

Tourism/Travel

Experienced (Non-Manager)

• Handling ticketing & reservations for customers.
• Carry out all follow up procedures pertaining to customer travel, i.e. reconfirmation of airline tickets, tour confirmation, booking / reservation etc..
• Galileo & Amadeus reservation systems and issue and re-issue revalidation.
• Maximize sales and revenues by booking and ticketing return journeys, selling holiday packages and other travel related products and services.
• Knowledge in Airline Fare rules, BSP reconciliations, Ticket Cancellations & refunds.
• At least 2 years experience with any Airlines or IATA approved reputed travel agency in Kuwait.
• Visa application and hotel booking (Europe visas, US visas etc)
• Fair experience with dealings in hotel reservation across.


Company Details

Black Horse Travel

Cairo, Egypt

51-100 employees

Airlines/Aviation, Travel and Tourism

www.blackhorsetravel.net/

Feb 1999 to Mar 2004 (5 years 1 month)

Achievements


Developed and managed the department to financially recover warranty costs from the suppliers and process customer claims through the design of a fully automated system.
Developed and maintain a new warranty system by using my programming skills to make operations more smoother and easier for administrators that lead to increase the recovery rate to 100%
Produces specialized warranty reports as scheduled and upon request through computer queries quantifying Warranty Claims activities.
Made recommendations for revising current policies and coverage.
Increased annual warranty recovery from 55% to 100%.


Create an windows application for Reservation or booking using ASP.NET, C# and Microsoft SQL Server
Create an windows application for parts store Using my programming skills


Provide a planned, documented and systematic approach to the start-up and turnover of systems and equipment’s of the newly built ship/boat, to the end-user that results in a safe and functional environment that meets established design requirements and stakeholder expectations.



Create summer offers to increase the ticketing selling


I have some researches in micro Economics during my study

Education

BSc Accounting and Finance in Accounting

Education Details

BSc Accounting and Finance

Accounting , Business Administration, Management

Faculty of Commerce and Business Administration, Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Commerce and Business Administration, Helwan University
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El haram secondary school

Egypt

2003

A / Excellent / 85 -100%

N/A

El haram secondary school
2003

Certifications

Certificate details

Warranty Management System Training [ERP]

May 2012

100 out of 100

N/A

N/A

Proton Holdings Berhad , Malaysia

N/A

Certificate details

Prevé & Exora Technical Highlight Training

Apr 2016

100 out of 100

N/A

N/A

Ezz Elarab Automotive Group

N/A

Certificate details

Advanced English Course By Native Speakers Level 13

Aug 2016

98 out of 100

N/A

N/A

X-Space Academy, Cairo

N/A

Certificate details

Mastering Microsoft Visual C#

May 2014

N/A

N/A

N/A

YAT Learning Solution Center

N/A

Certificate details

Mastering Microsoft SQL Server

Jul 2014

N/A

N/A

N/A

YAT Learning Solution Center

N/A

HRC Course
Mar 2013

Certificate details

HRC Course

Mar 2013

N/A

N/A

N/A

Arab Academy for Science, Technology

N/A

Certificate details

Microsoft Office Essential Training

Jun 2014

N/A

N/A

N/A

Lynda.com

N/A

Training and Courses

Training/Course Details

Warranty Management System Training [ERP]

May 2012

Proton Holdings Berhad , Malaysia

N/A

Training/Course Details

Prevé & Exora Technical Highlight Training

Apr 2016

Ezz Elarab Automotive Group

N/A

Training/Course Details

Advanced English Course By Native Speakers Level 13

Aug 2016

X-Space Academy, Cairo

N/A

Training/Course Details

Mastering Microsoft Visual C#

May 2014

YAT Learning Solution Center

N/A

Training/Course Details

Mastering Microsoft SQL Server

Jul 2014

YAT Learning Solution Center

N/A

Training/Course Details

Microsoft ASP.NET 4.5 in C-Sharp C#

May 2015

Total Training Online

N/A

Training/Course Details

Human Recourse

Mar 2012

Arab Academy for Science, Technology

N/A

Training/Course Details

Microsoft Office Essential Training

Jun 2014

Lynda.com

N/A

Training/Course Details

Microsoft Windows Server 2012

Sep 2013

CBT.Nuggets.Com

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ASP.NETAccountingAdministrationAdobe FlashAdobe PhotoshopAdvanced English Course By Native Speakers Level 13After Sales Assistant ManagerAirlinesAnalyticalArabicAutoCADAutomotiveAviationBooksBusiness AdministrationBusiness-orientedC#Computer MaintenanceCreativeDatabase ManagementDealer ManagementDirecting/LeadingERPEditorialEnglishFrenchHRC CourseHuman RecourseInternal AuditingInternetInternet SearchManagementManagement ConsultingMastering Microsoft SQL ServerMastering Microsoft Visual C#Microsoft ASP.NET 4.5 In C-Sharp C#Microsoft ExcelMicrosoft Office Essential TrainingMicrosoft PowerPointMicrosoft SQL ServerMicrosoft Windows Server 2012Microsoft WordNetworksObject-oriented Programming (OOP)PlannerPrev & Exora Technical Highlight TrainingProblem SolverProgrammingReadingReporting & Analytical SkillsReservation & Ticketing OfficerSAPSportsTechnologiesTourismTravelTravel And TourismTypingWarrantyWarranty EngineerWarranty ManagementWarranty Management System Training [ERP]Warranty ManagerWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

More than 7 years

Computer Maintenance

Computer Maintenance

: Expert

: Extreme - I love it!

:

More than 7 years

C#

C#

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Medium

:

5-7 years

Accounting

Accounting

: Advanced

: High

:

3-5 years

Adobe Photoshop

Adobe Photoshop

: Advanced

: High

:

5-7 years

Typing

Typing

: Advanced

: Extreme - I love it!

:

More than 7 years

Networks

Networks

: Advanced

: High

:

More than 7 years

Microsoft SQL Server

Microsoft SQL Server

: Intermediate

: Extreme - I love it!

:

3-5 years

ASP.NET

ASP.NET

: Intermediate

: Extreme - I love it!

:

1-3 years

ERP

ERP

: Intermediate

: Medium

:

3-5 years

AutoCAD

AutoCAD

: Intermediate

: Medium

:

1-3 years

SAP

SAP

: Intermediate

: High

:

3-5 years

Adobe Flash

Adobe Flash

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Warranty

Warranty

: Expert

: Extreme - I love it!

:

More than 7 years

Accounting

Accounting

: Expert

: Extreme - I love it!

:

More than 7 years

Warranty Management

Warranty Management

: Expert

: Extreme - I love it!

:

More than 7 years

Internal auditing

Internal auditing

: Advanced

: High

:

5-7 years

Dealer management

Dealer management

: Advanced

: High

:

5-7 years

Reporting & Analytical skills

Reporting & Analytical skills

: Advanced

: High

:

More than 7 years

Management consulting

Management consulting

: Advanced

: High

:

More than 7 years

Directing/Leading

Directing/Leading

: Advanced

: Extreme - I love it!

:

5-7 years

Object-oriented programming (OOP)

Object-oriented programming (OOP)

: Advanced

: High

:

5-7 years

Database Management

Database Management

: Advanced

: High

:

5-7 years

Key Skills

Analytical, Planner, Business-oriented, Creative, Problem Solver

Online Presence

https://eg.linkedin.com/in/hamada-hussien-87a14052https://www.facebook.com/Hamadasony2015?ref=bookmarks

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