Basic Info

Hamada ahmed

12 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Network Engineer at Cairo Univeristy

Experience Details

Network Engineer

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

Cairo Univeristy

Giza, Egypt

More than 1000 employees

Education

N/A

Apr 2016 to present (8 months)
Account manager at Al-abdelatif IT

Experience Details

Account manager

Engineering - Telecom/Technology

Experienced (Non-Manager)

N/A


Company Details

Al-abdelatif IT

Riyadh, Saudi Arabia

101-500 employees

Information Technology Services

N/A

Dec 2015 to Apr 2016 (4 months)
Internet call center Representative at Vodafone

Experience Details

Internet call center Representative

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone

cario, Egypt

N/A

Telecommunications

www.vodafone.com

May 2014 to Nov 2015 (1 year 6 months)
Technical Support at Xceed

Experience Details

Technical Support

IT/Software Development

Experienced (Non-Manager)

Tedata Account " the biggest ISP in Egypt"
solving High level ADSL customer's problem like TCP/IP networking troubleshooting, Providing advice, information and assistance to callers. Attempting to resolve all enquires on first contact with the caller. Identifying and escalating priority issues or customer complaints.


Company Details

Xceed (multinational)

Cairo, Egypt

More then 1000 employees

Information Technology Services

http://www.xceedcc.com/Home/

Mar 2014 to May 2014 (2 months)
IT Support Engineer & Branch Manager at TCC

Experience Details

IT Support Engineer & Branch Manager

Engineering - Telecom/Technology, Sales/Retail

Manager

1- Network and computers Hardware and software
2- Format Windows for PC/Laptops.
3- Prepare PC and Laptop.
4- Configure Network printer.
5- Troubleshoot PCs’/Laptops’.
6- Troubleshoot Internet at PC/Laptops’.
7- Join PC/Laptop’s to domain controller.
8- Troubleshoot network connection( WAN, LAN, WiFi).
9- Backup user data if required.
10- Create daily checklist on all systems and printers if working or no
11- Set up all Company IP CAMs
12- manage company youtube and facebook page
13- create videos about branches to use for Advertising
14-Achieve the " Monthly & Annual " Target of the Branch


Company Details

TCC

Doha, Qatar

51-100 employees

Electronics and Semiconductors

N/A

May 2010 to Feb 2014 (3 years 9 months)
ADSL Technical Support at Info Tech

Experience Details

ADSL Technical Support

Customer Service/Support, IT/Software Development

Experienced (Non-Manager)

Work as ADSL Technical Support

responsible for

Solve ADSL customer's problem


Company Details

Info Tech

Cairo, Egypt

11-50 employees

Information Technology Services

N/A

Jan 2009 to May 2010 (1 year 3 months)
Technical Support and Branch manager at Compugate CO.

Experience Details

Technical Support and Branch manager

Sales/Retail

Manager

1- Network and computers Hardware and software
2- Format Windows for PC/Laptops.
3- Prepare PC and Laptop.
4- Configure Network printer.
5- Troubleshoot PCs’/Laptops’.
6- Troubleshoot Internet at PC/Laptops’.
7- Troubleshoot network connection( WAN, LAN, WiFi).
8- Backup user data if required.
9- Create daily checklist on all systems and printers if working or no
10-Achieve the " Monthly & Annual " Target of the Branch


Company Details

Compugate CO.

Cairo, Egypt

1-10 employees

Computer Hardware

N/A

Jul 2006 to Apr 2007 (9 months)
Technical Engineer & Sales at IT-professional

Experience Details

Technical Engineer & Sales

IT/Software Development, Sales/Retail

Experienced (Non-Manager)

1- Network and computers Hardware and software
2- Format Windows for PC/Laptops.
3- Prepare PC and Laptop.
4- Configure Network printer.
5- Troubleshoot PCs’/Laptops’.
6- Troubleshoot Internet at PC/Laptops’.
7- Troubleshoot network connection( WAN, LAN, WiFi).
8- Backup user data if required.
9- Create daily checklist on all systems and printers if working or no
10-Achieve the " Monthly & Annual " Target of the Branch


Company Details

IT-professional

Cairo, Egypt

1-10 employees

Computer Hardware

N/A

Jan 2003 to Oct 2005 (2 years 9 months)
Technical Engineer & Sales at Baraka CO.

Experience Details

Technical Engineer & Sales

IT/Software Development, Installation/Maintenance/Repair, Sales/Retail

Entry Level

1- Network and computers Hardware and software
2- Format Windows for PC/Laptops.
3- Prepare PC and Laptop.
4- Configure Network printer.
5- Troubleshoot PCs’/Laptops’.
6- Troubleshoot Internet at PC/Laptops’.
7- Troubleshoot network connection( WAN, LAN, WiFi).
8- Backup user data if required.
9- Create daily checklist on all systems and printers if working or no
10-Achieve the " Monthly & Annual " Target of the Branch


Company Details

Baraka CO.

Giza, Egypt

1-10 employees

Computer Hardware

N/A

Jan 2002 to Jan 2003 (1 year)

Achievements



Tedata Account " the biggest ISP in Egypt"
solving High level ADSL customer's problem like TCP/IP networking troubleshooting, Providing advice, information and assistance to callers. Attempting to resolve all enquires on first contact with the caller. Identifying and escalating priority issues or customer complaints.


Success to Achieve More than the annual & monthly target of my Branch with help my staff how to sale to the customer and gain the Customer to us

and also fix IP CAM to the Company


Was able to fix most of ADSL customer's problem Through the Phone and make him Happy


Success to Achieve More than the annual & monthly target of my Branch with help my staff how to sale to the customer and gain the Customer to us



Able to fix most of our customer's problem and making the Happy to return again to our company


I was work During The study And i Success to pass the collage

Education

Bachelor's Degree in Computer

Education Details

Bachelor's Degree

Computer

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2000 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Orman

Egypt

2000

B / Very Good / 75 - 85%

N/A

Orman
2000

Certifications

CCNA
Sep 2011

Certificate details

CCNA

Sep 2011

N/A

N/A

N/A

Cisco

N/A

CCNP
Sep 2012

Certificate details

CCNP

Sep 2012

N/A

N/A

N/A

Cisco

N/A

CCNA Secuirty
Dec 2012

Certificate details

CCNA Secuirty

Dec 2012

N/A

N/A

N/A

Cisco

N/A

MCTS
Jun 2013

Certificate details

MCTS

Jun 2013

N/A

N/A

N/A

Microsoft

N/A

CCDP
Jun 2015

Certificate details

CCDP

Jun 2015

N/A

N/A

N/A

N/A

Certificate details

VMware Certified Associate - Data Center Virtualization

Jul 2015

N/A

N/A

N/A

VMware

N/A

PMP
Aug 2016

Certificate details

PMP

Aug 2016

N/A

N/A

N/A

PMI

N/A

Training and Courses

CCNA at Qatar
Feb 2011

Training/Course Details

CCNA

Feb 2011

Qatar

N/A

CCNP at Qatar
Jun 2012

Training/Course Details

CCNP

Jun 2012

Qatar

N/A

Training/Course Details

CCNA Security

Oct 2012

Qatar

N/A

MCT at Qatar
Nov 2011

Training/Course Details

MCT

Nov 2011

Qatar

N/A

Training/Course Details

Still work on MCSA

Mar 2014

Egypt

N/A

Training/Course Details

Customer Care Training

Jun 2014

Vodafone

N/A

Training/Course Details

VMware Data Center Virtualization

Jul 2015

VMware

N/A

Linux at Red Hat
Sep 2015

Training/Course Details

Linux

Sep 2015

Red Hat

N/A

This profile is fresh!
Last update 24 days ago.

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Profile Skills and Keywords

ADSL Technical SupportAccount ManagerArabicBusiness DevelopmentCCDPCCNACCNA SecuirtyCCNA SecurityCCNPChessCiscoComputerComputer HardwareCreativeCustomer Care TrainingCustomer ServiceEducationElectronics And SemiconductorsEnglishFootballHard WorkerITIT SALESIT Support Engineer & Branch ManagerITIL FoundationInformation Technology ServicesInstallationInternet Call Center RepresentativeLeaderLinuxMCTMCTSMaintenanceMicrosoft OfficeNetworkNetwork AdministrationNetwork EngineerNetworkingNetworksPMPProblem SolverRepairRetailSalesSoftware DevelopmentStill Work On MCSASupportTeam PlayerTechnical Engineer & SalesTechnical Engineer & SalesTechnical SupportTechnical Support And Branch ManagerTelecommunicationsVMwareVMware Certified Associate - Data Center VirtualizationVMware Data Center VirtualizationWindows 7 , 8Windows Server 2012Xceed

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

CCNA

CCNA

: Expert

: Extreme - I love it!

:

3-5 years

CCNP

CCNP

: Expert

: Extreme - I love it!

:

3-5 years

CCNA secuirty

CCNA secuirty

: Expert

: Extreme - I love it!

:

3-5 years

Networks

Networks

: Expert

: Extreme - I love it!

:

More than 7 years

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

3-5 years

Windows Server 2012

Windows Server 2012

: Expert

: Extreme - I love it!

:

1-3 years

windows 7 , 8

windows 7 , 8

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

PMP

PMP

: Advanced

: Extreme - I love it!

:

Less than 1 year

Network Administration

Network Administration

: Advanced

: Extreme - I love it!

:

3-5 years

Linux

Linux

: Advanced

: Extreme - I love it!

:

Less than 1 year

ITIL Foundation

ITIL Foundation

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Networking

Networking

: Expert

: Extreme - I love it!

:

3-5 years

Sales

Sales

: Expert

: Extreme - I love it!

:

More than 7 years

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

3-5 years

IT SALES

IT SALES

: Advanced

: Extreme - I love it!

:

1-3 years

CISCO

CISCO

: Advanced

: Extreme - I love it!

:

3-5 years

VMware

VMware

: Intermediate

: Medium

:

Less than 1 year

Key Skills

Leader, Hard worker, Creative, Problem Solver, Team Player

Online Presence

https://www.facebook.com/hamada.elboshy

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