Basic Info

Hamada Mahfouz

12 years

Giza Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Holiday Advisor & Representative at Monarch Holidays

Experience Details

Holiday Advisor & Representative

Tourism/Travel

Manager

Preparing arrivals& departures, flight details, follow up hotels booking for our costumers, meeting the costumers in the hotels in a fixed visit times during their holiday, offering some trips and activities, preparing an excursions programs with its cost and benefits.
24hours in touch with the costumers replaying their calls, solving their problems, quick respond to any sudden action such as accident or sickness.
Repaying to their complains weather during their holidays in Egypt or after their return to England.


Company Details

Monarch Holidays (multinational)

Sharm el-Sheikh, Egypt

More than 1000 employees

Travel and Tourism

www.monarch.UK.com

Oct 2011 to present (5 years 2 months)
Customer agent at OSN

Experience Details

Customer agent

Customer Service/Support

Experienced (Non-Manager)

Customer support, dealing with everything regarding the customers inquires, payment, technical problem and sales.


Company Details

OSN (multinational)

el maadi, Egypt

501-1000 employees

Consumer Services

www.own.com

Apr 2016 to present (8 months)
Costumer Service (Technical Support) at Vodafone UK

Experience Details

Costumer Service (Technical Support)

Customer Service/Support

Entry Level

Costumer service for Vodafone UK, Technical Support.


Company Details

Vodafone UK (multinational)

6th of October, Egypt

More than 1000 employees

Telecommunications

www.vodafone.UK.co

Jan 2016 to Apr 2016 (3 months)
Tour Guide & Tour Operator. at Travel ways Egypt

Experience Details

Tour Guide & Tour Operator.

Tourism/Travel

Experienced (Non-Manager)

Leading the tourists to do their tours all over Egypt, Cairo, Luxor, Aswan, Alamein,Marsa Matron, Alexandria, Siwa, Hurghada.
Hotel Rep. Sell excursions and solving any problem may face our costumers in the hotels.
Then work Tour Operator for an English company Olympic Holidays in Luxor,have a Health & Safety cours , book and handle Nile Cruise accommodation, preparing a tour program with its cost and benefits, arrange guides and transportation.


Company Details

Travel ways Egypt

Sharm El Sheikh, Egypt

101-500 employees

Travel and Tourism

www.travelwaysegypt.com

Oct 2007 to Jan 2011 (3 years 3 months)
Tour leader at Sharm Voyage Egypt

Experience Details

Tour leader

Tourism/Travel

Entry Level

Tour leader for the tours in Sharm el sheikh.


Company Details

Sharm Voyage Egypt

Sharm el-Sheikh, Egypt

101-500 employees

Travel and Tourism

Closed

Oct 2003 to May 2007 (3 years 7 months)

Education

College Diploma in Tourism Guidance

Education Details

College Diploma

Tourism Guidance

Sinai Higher Institute for Tourism and Hotels, Egypt

B / Very Good / 75 - 85%

Ancient Egyptian civilization for getting a guidance licence.

N/A

Sinai Higher Institute for Tourism and Hotels
2005 - 2007
Alson faculty in English

Education Details

Alson faculty

English

Ain Shams University, Egypt

C / Good / 65 - 75%

English language, including English literature, history, and. translation, and Italian language as second one.

N/A

Ain Shams University
1997 - 2001
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Mubarak high School

Egypt

1997

A / Excellent / 85 -100%

N/A

Mubarak high School
1997
This profile is fresh!
Last update 2 days ago.

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Profile Skills and Keywords

ArabicConsumer ServicesCostumer Service (Technical Support)Customer AgentCustomer ServiceCustomer-orientedEnglishFollow Up News All Over The WorldFootballHandballHistorical MoviesHoliday Advisor & RepresentativeInternetItalianMonarch HolidaysOSNOrganizerProblem SolverSocialSupportTeam PlayerTelecommunicationsTennisTour Guide & Tour Operator.Tour LeaderTourismTourism GuidanceTravelTravel And TourismVodafone UKWord & Exell

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Intermediate

: Beginner

: Beginner

: Beginner

Tools and Technologies

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

Word & Exell

Word & Exell

: Intermediate

: Medium

:

5-7 years

Key Skills

Customer-oriented, Organizer, Problem Solver, Social, Team Player

Online Presence

Hamada MahfouzHamada Mahfouz

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