Basic Info

Basem Halawy

7 years

Giza Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Technical Support Admin Rep at Vodafone Ireland

Experience Details

Senior Technical Support Admin Rep

Customer Service/Support

Experienced (Non-Manager)

1. Input and generate data for the sales build marketing computer system and to
monitor the timely production of such information.
2. Assemble planning applications and packs under guidance from the technical team.
3. Assemble inquiries to services and utility companies under guidance from the
technical team and ensure responses are obtained in a timely manner.
4. Assist the technical team in administering Section Agreements and all aspects of
associated works through to adoption of highways, drainage and public open
space.
5. Liaise with external consultants to monitor incoming and outgoing information on
behalf of the technical team.
6. Undertake research on behalf of the technical team on all design, planning and
technical issues e.g. internet search on existing planning approvals.
7. Arrange meetings on behalf of the technical team and where appropriate attend
meetings to take minutes.
8. Manage the approval process for invoices and ensure project fee sheet records are
updated.
9. Prepare presentations on behalf of the technical team.
10. General secretarial duties including typing letters, memo's, reports and issue sheets
and other tasks including answering the telephone, filing etc.
11. Liaise with the Technical Team and ensure they receive all incoming post including
relevant copies
12. At all times comply with company policies, procedures and instructions.


Company Details

Vodafone Ireland (multinational)

6th of October City, Egypt

More than 1000 employees

Telecommunications

www.vodafone.ie

Oct 2014 to present (2 years 2 months)
Senior Technical Support Rep at Vodafone Ireland

Experience Details

Senior Technical Support Rep

Customer Service/Support

Experienced (Non-Manager)

-Hold Weekly meetings with support functions to narrow gaps and process improvement
-Managing and analysing Vodafone Network Promotion in order to maintain and improve our products and services.
-Mentor and support new employees.
-Assuring that our customer/business revenue is met via emails and action Items
-Ensure service level agreements are met and maintained (24Hr turnaround time).
-Being proactive in the improvement of processes and procedures.
-Communicating positively with all involved parties in order to facilitate customers’ reception of the expected distinguished service.
-Creating as well as promoting and environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
-Meeting service level in handling all transactions measured through productivity reports.
-Accuracy in handling all assigned tasks.
-Maintaining professional work relationships with colleagues, supervisors and managers.


Company Details

Vodafone Ireland (multinational)

6th of October City, Egypt

N/A

Telecommunications

www.vodafone.ie

Oct 2012 to Oct 2014 (2 years)
International Account Advisor at Vodafone UK

Experience Details

International Account Advisor

Customer Service/Support

Entry Level

- Work as part of a team to ensure offering world-class Customer Service at all times.
- Be proactive in regards to the improvement of processes and procedures.
- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
- Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
- Use the job tools (telephone and computer) effectively.
- Meeting service level in handling all transactions measured through productivity reports.
- Accuracy in handling all assigned tasks.
- Attendance and punctuality.
- Maintain professional work relationships with colleagues, supervisor and manager.
- Teamwork spirit.
- Flexibility .


Company Details

Vodafone UK (multinational)

6th of October City, Egypt

More than 1000 employees

Telecommunications

www.vodafone.co.uk

Oct 2010 to Oct 2012 (2 years)
High Value Call Center Agent at Vodafone Egypt

Experience Details

High Value Call Center Agent

Customer Service/Support

Entry Level

* Handling Customer technical and billing queries.
* Escalating billing errors to specialized teams and doing needed follow up with customers.


Company Details

Vodafone Egypt (multinational)

Maadi, Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Feb 2009 to Oct 2010 (1 year 8 months)
Responsible Of Administrative Affairs at Royal Foods

Experience Details

Responsible Of Administrative Affairs

Administration

Entry Level

1. Prepare employees papers and files to report them to finance and Payroll team
2. Handling employees issues and conflicts within the company.
3. Checking work orders inside the office and the branches and report it to GM.
4. Responsible of all company business lines and handsets.
5. Assist to the Payroll team updating the payroll to all staff at the end of the month.
6. Reporting line between other departments and GM.


Company Details

Royal Foods

Heliopolis, Cairo, Egypt

51-100 employees

Food and Beverage Production

NA

Nov 2008 to Jan 2009 (2 months)
Junior Graphic and Web Designer at EgyGo

Experience Details

Junior Graphic and Web Designer

Creative/Design/Art

Entry Level

I Used to work as Graphic and Web Designer for Egy Go for Web solutions , during my time in Egy Go I made many projects that inspired our customers from many countries like K.S.A , Lebanon , Lybia and for sure Egypt , I’m using Photoshop , Illustrator all editions for Designing and I’ll be providing a page including my personal and job Careers ,i got involved in projects for Mohammed El Kamah – El Badr Real Estate – Dear Guest – Eftekasat - ART and many other customers . I have many references for this job and a lot of creative ideas and inspiration collection of techniques .


Company Details

EgyGo

Heliopolis, Cairo, Egypt

1-10 employees

Graphic Design

N/A

May 2008 to Oct 2008 (5 months)

Achievements


Employee of the Month


Employee of the Month 4 times
Star of the Month
Vodafone Got Talent "Drawing Competition"
BCP Contingency Plan Hero
VIS Patriot Award


Employee of the Month 9 times
BCP Contingency Plan Hero
Curfew Hero


Employee of the month


Education

Lisence of Law in Law

Education Details

Lisence of Law

Law

Ain Shams University, Egypt

C / Good / 65 - 75%

Criminal Law

N/A

Ain Shams University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Salam Secondary school

Egypt

2004

A / Excellent / 85 -100%

Science Degree

Al Salam Secondary school
2004

Certifications

Certificate details

Train The Trainer

May 2011

N/A

N/A

N/A

Vodafone Egypt

Certified Trainer from Vodafone Training Academy

Certificate details

Vodafone Got talent

Jun 2014

10 out of 10

N/A

N/A

Vodafone Egypt

Drawing Competition/Talents

Training and Courses

Training/Course Details

Effective Leadership Development

Feb 2014

Harvard Management Center

Leadership Techniques

Training/Course Details

Supervision and Leadership skills

Apr 2014

Harvard Management Center

Supervision and Leadership skills

Training/Course Details

Quality Coaching Diploma

Mar 2015

Harvard Management Center

Coaching skills and techniques

Training/Course Details

Train The Trainer Orientation Program

May 2011

Vodafone Training Academy

Certification for Training

Training/Course Details

HR mini Diploma

May 2008

Nova Scotia Training Center

Human Resourcing and Development Soft Skills Feature and facial reading

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Last update more than 2 months ago.

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Profile Skills and Keywords

Admin WorkAdministrationAdobe IllustratorAdobe PhotoshopAndroidArabicCitrixCookingCreativeCustomer ServiceCustomer ServicesCustomer-orientedCyclingDesignDrawingEffective Leadership DevelopmentEnglishFood And Beverage ProductionFrenchGraphic DesignHR Mini DiplomaHard WorkerHigh Value Call Center AgentInternational Account AdvisorJunior Graphic And Web DesignerLawMicrosoft OfficeMicrosoft WindowsMobile BroadbandPlaying GamesProblem SolverQuality AssuranceQuality Coaching DiplomaReadingResponsible Of Administrative AffairsSenior Technical Support Admin RepSenior Technical Support RepSupervision And Leadership SkillsSupportSupportiveTeam PlayerTechnical SupportTelecommunicationsTrain The TrainerTrain The Trainer Orientation ProgramTrainingVodafone EgyptVodafone Got TalentVodafone IrelandVodafone UKWatching Movies

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Beginner

: Intermediate

Tools and Technologies

Citrix

Citrix

: Expert

: Medium

:

5-7 years

Mobile Broadband

Mobile Broadband

: Expert

: High

:

3-5 years

Android

Android

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: High

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

5-7 years

Drawing

Drawing

: Advanced

: High

:

More than 7 years

Quality Assurance

Quality Assurance

: Advanced

: High

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Medium

:

1-3 years

Adobe Illustrator

Adobe Illustrator

: Intermediate

: Medium

:

1-3 years

Training

Training

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

Customer Services

Customer Services

: Expert

: High

:

5-7 years

Technical Support

Technical Support

: Expert

: High

:

3-5 years

Drawing

Drawing

: Advanced

: High

:

More than 7 years

Admin Work

Admin Work

: Advanced

: High

:

1-3 years

Key Skills

Hard worker, Customer-oriented, Problem Solver, Team Player, Supportive

Online Presence

https://eg.linkedin.com/in/basem-halawy-4a8257b8

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