Basic Info

Hala Emam

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Quality assurance coordinator at Teleperformance

Experience Details

Quality assurance coordinator

Quality

Experienced (Non-Manager)

-Monitoring calls for DU network in Dubai.
-Making sure that the customer service is delivering the best quality.
-Apply the proper actions in case of a misbehavior or wrong commitment during the calls with following up with the customers to make sure of customer's satisfaction.


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Jan 2012 to present (5 years 9 months)

Education

Bachelor's Degree in Communications

Education Details

Bachelor's Degree

Communications

Faculty of Engineering - Cairo University, Egypt

Not specified

N/A

N/A

Faculty of Engineering - Cairo University
2004 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ramsis Language School

Egypt

2004

A / Excellent / 85 -100%

N/A

Ramsis Language School
2004

Training and Courses

Training/Course Details

Six Segma

Nov 2015

Teleperformance

N/A

CCNA at CNP
Nov 2011

Training/Course Details

CCNA

Nov 2011

CNP

N/A

Training/Course Details

The Coaching Habit

May 2017

Teleperformance

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicCCNACommunicationsConsumer ServicesEnglishFlexibleFoodHard WorkerInternetMicrosoft ExcelMicrosoft WordMusicOrganizerPlannerQualityQuality AssuranceQuality Assurance CoordinatorQuality ControlSeaSix SegmaSupportiveTeachingTeleperformanceThe Coaching Habit

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

1-3 years

Quality Assurance

Quality Assurance

: Advanced

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Advanced

: High

:

More than 7 years

Fields of Expertise

Quality

Quality

: Advanced

: Extreme - I love it!

:

1-3 years

Teaching

Teaching

: Intermediate

: Medium

:

Less than 1 year

Key Skills

Planner, Hard worker, Organizer, Flexible / Adaptive, Supportive

Online Presence

https://www.facebook.com/Lollaaaa

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