Haju Mohammed

Dynamic Operational Agent

• Job Details:Managed enquiries related to products, stock, shipping, and order status to enhance customer experience. Resolved customer complaints efficiently, providing timely solutions and alternatives. Procurement of materials, equipment, and services for successful operations. Processed purchase orders, price negotiation with suppliers to assure competitive pricing. Tracking of material deliveries, collection, and storing of all shipping documents. Assisted project team in developing and maintaining project process related documents. Responsible for warehouse and inventory management. Processed and entered data accurately and efficiently into company databases and systems.

Client Service Representative

• Job Details:Handled customer complaints and inquiries in a professional and courteous manner. Performed daily customer service related tasks such as data entry and order processing. Developed and maintained positive relationships with customers through excellent communication and follow-up skills. Identified customer needs and provided tailored solutions to meet their expectations. Utilized problem-solving skills to resolve complex customer issues in a timely manner.